키갈리 세레나 호텔

로비가 좁고 낡은 느낌입니다. 수영장은 예뻐요. 근처에 메리엇 호텔이 더 좋긴 해요. 살짝 비싸지만. 호텔 주변은 깔끔하고 안전합니다. 스텝들은 친절합니다.

깨끗한 호텔

친절하고 깨끗한 호텔

객실이 매우 청결하였고 직원들이 매우 친절하였습니다

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Friendly and helpful staff. Good food.

Great all the way around

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

Great customer service and beautiful pool and spa.

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

Very professional staff

Location

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.

5 star quality service

Lovely lovely place

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10