프라이즈 바이 래디슨, 취리히 아폴테른 암 알비스

Very rude staff in the breakfast area, one of the staff member made us put away dishes, she yelled at other guest when they did not put away the dishes, coffee machine was purposely shown out of order, toaster was shown out of order, when we insisted her we need coffee she angrily removerd the out of order sign,food was not enough in the breakfast, dirty cutlery, flys roaming around, our money was wasted in this hotel,

Staff friendly but everything else was awful

The hotel is pretty new and modern and priced reasonably in busy tourist season in Switzerland. It is a bit off from tourist hotspot so transport can be an issue if you don’t have a car. I paid 20 CHF for parking in the garage downstairs. The room is the right size, has air conditioning, and pretty comfortable overall. Will stay again.

Ich wird immer wieder buchen, wenn ich in Schweiz bin

No electricity in room for several hours

Great staff & friendly staff however the management of this hotel is horrible. We stayed here for an exceptionally long period of time (2 weeks) with our 8 month old baby and upon checking in we were told that they prepared the sofa for our baby to sleep in. When we told them we requested a crib the person at the front desk felt horrible and tried to offer us a solution as they did not have any cribs in the facility. He was young and didn't know any better and so he offered to put towels around our baby while she sleeps as a barrier (we told him that our daughter can climb and this is extremely dangerous). He then found a basinet for us however again, she climbs therefore it is not safe for a baby. We ended up sleeping on the floor with our daughter that night (as the bed in our room was tiny) and then we spent the entire following day looking for a foldable crib. We found one about an hour and a half outside of the city. I contacted Expedia 4 separate times about this requesting some kind of refund as we had to use our own money to buy a foldable crib and wasted an entire day of our vacation looking for one (even though our booking said we would have one in our room) however the hotel ignored all 4 request. We saw a few reviews like this where the hotel did not respond to request made by guest complaints so this is just a warning for any parents travelling with a baby to maybe look at staying somewhere else.

Hotel breakfast was so limited nothing special despite of money they charge for breakfast, I requested the refund from front desk but no response yet. Location is far from every major places and breakfast was bad

The room was clean and the staff was absolutely amazing. I wish there was a little fridge in the room though. Medin (staff) is the sweetest and most professional person I’ve ever met. Thank you so much!

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Propre, petit pour trois personnes mais tout ce qu on demande dans un hôtel. Petit bemol, l eau ne s ecoule pas bien du tout.

Promises were not kept. No daily housekeeping as mentioned in the website. Room was not clean, especially bathroom. Dirty water heater, no coffee powders. Key card didnt work, nobody in the reception after 10.30pm. Never ever go with them. I want by 50% cash back.

这家酒店的卫生状况非常不好，我们办理入住的时候，发现房间里的卫生还没打扫好，房间甚至还没准备好。而当时的时间已经是晚上21点了。房间里的各种卫生问题，我们拍了很多图片，比如床单不平整。座椅上的污渍，很脏的烧水壶，毛巾发黄，沙发的缝隙里有纸片，假窗户，打开窗户外面是一堵墙，早餐厅的勺子很脏等等。

Just OK

Air conditioning system needs to be upgraded specifically in summer time with a remote control system. Breakfast was limited and the main disappointing was under staff. Had to ask the staff for refilling the Breakfast and it was like feeling shy to ask every often for the same things. MEDINE did try her best to serves the best possible breakfast, but she's got limited authority. Management is very poor and for Switzerland it's a shame. We hope they'll improve very sharply, otherwise close to train station & local supermarkets.

Bien

Personale var super venlige, servicen var i tip top

La chambre reçue était sale ou encore occupée. Seconde chambre pas terrible. Literie à ressorts pas bonne et pas dé télécommande pour la TV. Bouilloire et tasses disponibles mais pas de café. Petit déjeuner non acceptable…. Tout était vide et très peu de choix.

Bonne prestation pour ce qui est de la chambre, mais une offre de petit déjeuner bien au dessous de la moyenne.

Un problema para entrar, hacer check in, comunicarse con personal en fin no lo recomiendo, las habitaciones chicas y mal mantenidas

Unfortunately the second bed was a pull out couch which was extremely uncomfortable. Otherwise, a nice hotel right beside the train station.