익스텐디드 스테이 아메리카 스위트 샌타로사 노스

The elevators were not working, and I was placed on the third floor, in addition, the rooms were filthy, and the furniture was so old there was paint missing and it looked like it was bought at an old garage sale. The smell of the entire hotel was terrible and disgusting

don't stay here if arriving after hours. I arrived at 1 am and they made me sit in the lobby for an hour while their system updated despite the fact I had advised them ahead of time of my late check in and that I was checking out at 5am

La persona que me atendió fue amable y hablaba inglés y español.

The front desk staff checking in and out were friendly. We went to this location to get away from the loud fireworks especially for our little chihuahua. Unfortunately we still heard about a handful of firework sounds outside this location.

Great stay.

The bathroom sink didn't drain. The refrigerator is broken and made very loud sounds. The electricity went out five times and I couldn't shower. When I filed a complaint with the manager - Adrian, he did nothing for me. Didn't even apologize for the issues. Horrible experience and barely slept.

Light fixtures probably need to be replaced or you’ll get arrestedx

The kitchen area was old and had stains all over the counter top and stove. The counter was falling apart. The floors were dirty.

Good

Need to have waste baskets for putting re-cycables

Clean and friendly staff

CSR had extreme difficulty checking us in, took two hrs to get in our room.

A very convenient location. The room was comfortable and the staff was excellent.

This place was worse than a motel six with dirty hookers.

Easy

Price was good for what we got.

Na

Very comfortable bed and extremely clean He shower needs grab bars for safety getting in and out. Tub is slippery

The young lady that checked us in had no customer service. Lead us through the check in with really no sense of guide. Our room wasn’t clean. We had to take our own trash out, linen as well. When asked if we could get more clean linen they asked we bring down the used ones to get new ones. I mean. Never heard of that but, ok. The 3rd floor which we stayed at smelled like trash and they had the trash room door open and the barrels were over flowing. Otherwise eat check out the lady by the name of Berlin was super sweet in helping us out the door.

Floor needed mopping .