홀리데이 인 익스프레스 앤드 스위트, 칼라마주 웨스트, 바이 IHG

Never again. Stay in hotels a lot for work, have stayed here many times. When checking in (already booked 4 hours prior and prepaid), was told they cancelled my booking because they had no room. Complete joke, no call back or email, just wait till I show up to tell me. Booking thru 3rd party like this isn’t worth it

Lots of little things. - When I checked into my room, I was informed that 3rd party (Expedia) failed to charge "new" convention center tax, so there was an additional charge. - Dirty towels from prior occupant were left on the hook behind the door. - Children <18 y.o. in the pool unsupervised at 9:30 p.m. Adults were outside smoking, when child ran up to inform them that one of them had thrown up in the pool. - Carpet tiles in hallway not properly fitted, leaving gaps and exposing base floor. - Peephole cover in room did not stay in place to cover peephole. - Marks on wall near window and door where patchwork had been done. Poor repair and painting. - No hair dryer in room/bathroom. - USB plug next to bed was inoperative.

Very comfortable beds and pillows! Breakfast was delicious.

My stay was fairly good, however I checked out almost two weeks ago and have still not received my deposit back to my card. I called and spoke to the hotel and they said there was nothing they could do. Definitely something that needs to be corrected, very poor customer service to keep deposits instead of returning them.

The room was just marvelous. I love the sheets and then the breakfast was great and FLO, who took care of the breakfast and a coffee and all the food. She was wonderful.

Front Desk was quick and gentle. Room which was 4th floor was not maintained at all. Cleanliness was major issue floor carpet and headboard was stick and bad odour. Bathtub was chipped and dirty.

While traveling late into the night to assist with electricity restoration after storms our room which we had reserved and had confirmed was given away and cancelled due to overbooking. I will look for any other options in the future

Staff friendly and helpful. Very clean thanks!!

Breakfast is great and the property is clean and quiet

Very nice staff. Good breakfast with attentive staff. Room was worn.

I booked a hotel room in December for the following April. When we arrived at the hotel for our stay we were told we did not have a room because we booked through Expedia. We were given an "economy" room which consisted of a door that did not lock, a broken phone, alarm clock, air conditioner, tv and bathroom door lock. It was fairly clean, but not what I had paid for and/or expected upon arrival. We stayed for two nights and the room was not cleaned in between the two nights.

Showed up and there was no availability. They said dont use expedia next time and sent me on my way.

The hotel itself is what you would expect from a Holiday Inn - clean, but no bells and whistles. Unfortunately, our room did not have a working a/c unit and we asked for maintenance to service the issue or to be moved to another room (we have a baby that would not handle those warm temps well). They were unable to accomodate because they were overbooked. So, we moved hotels. The service was not terrible, it was clear though that the staff was unprepared for issues associated with the overbooking.

The breakfast was delicious and Flo was very accommodating to all our needs. She made sure we had everything we needed before closing up. Very friendly and efficient employee.

Clean quiet place to stay. Friendly staff. Flo in the kitchen was nice.

Everything was clean and in order as expected. I slept well with minimal noise from other rooms, hallways, etc. Two improvements I would suggest: ditch the long goofy chaise lounge chair in the room and do the kind of wing back chair with ottoman they have at the regular Holiday Inns. It's much more comfortable, practical, etc. Also: Get a bigger television. Express has about 40 inch and regular Holiday Inns have 50s. Just a thought. Also, the tv is not square with the bed. It's off to the left. No biggie but seems silly. And one more: the safety light thing that's in the ceiling. This thing is blinking all night! What the heck? It's 2025. You can't get a safety product that meets code and doesn't blink green light all night, pulsating? Other than that a great place to stay. They're very consistent and the rooms are laid out well for the most part. Thank you.

Hotel is overall clean and the staff that checked us in were very friendly and helpful. There were only two tv channels despite having ~20 cable channels available. Our door had a gap in it and we could see a little bit of the hallway - it seemed to lock perfectly fine. There is paint missing, or poorly patched, on the walls and the light fixtures by the bed were just lightbulbs, no covers. Other patrons were smoking in their rooms, the hallway had a very strong odor because of it. Overall, lack luster considering the price to some of the nicer hotels in town.

Hotel is really nice with really nice staff. The only thing that was not up to par was the pol area. There were no clean towels, the floor was really dirty and the pool looked really foggy. Other than that everything was great.

Thanks again for the stay - good safe area of Kala and the hotel seemed new. No issues with the room or the stay and well lit parking lot

Perfect!