Tru by Hilton Deadwood

Breakfast was included but offered limited options. Breakfast area was crowed. The corners of the room had accumulated dust and underneath and around garbage bin were dried up liquid stains and what seemed to be napkin bits or bits of toes nails. Also the wall above had liquid stains.

My only complaint—and I do mean my only complaint—was that there was a lady at the front desk with short hair who was extremely rude to everyone, including my wife, who was simply asking where we could park. One guest described her as “unhinged,” and I’d have to agree. She was literally yelling at everyone, and I didn’t see anyone being disrespectful. She even called security on someone who was just frustrated over a billing issue. Which is too bad, because everyone else I met working there was super friendly and helpful, including the lady with the longer red hair who helped me at check-in—she was exceptionally friendly.

Fun place

N

Great location. All in one hotel, new with anything you need in the same building.

Quick night in Deadwood, nice and quick

Nice stay for one night. Easy walk downtown or could stay in the hotel complex to eat/drink/gamble. Beautiful view from the balcony with a fireplace. It was nice to be a little off the downtown area. It was the start of the bike festival, so even though it’s fun to see the bikes and all the people, nice to be able to go to the hotel for some calm!

My family had a great stay at this hotel for our vacation, it’s an easy walk to all the shopping and dining in deadwood, or you can take the trolly. The only think I wasn’t aware of was the $15 parking a day which is fine just wasn’t aware until we were checking in. The casinos are nice and not too crazy busy when we were there and the kids enjoyed the pool area.

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The hotel is part of a casino complex so it doesn’t have its own entrance. You have to go into the casino, find the elevator and then go up to the second floor to the front desk. This is not clearly marked with signage so I took us a little bit to figure out. Also they charge $15 per day for parking (which I had overlooked on Expedia) so be aware of that. The room itself was fine but the pillows are terribly soft and lumpy.

There was a mold smell coming from ac unit/room. We had trouble breathing through the night and woke up feeling unwell it was so bad. Cleared up as soon as we left hotel. Bed was super hard and uncomfortable, the frame around the bed was disgusting as was the floors and showers. The hallway floors had gsrbage and filth all over. We alerted the front dask and all that was said was "huh, we will let so.eone know."

Friendly staff. Good breakfast

Everything was great except the water pressure and temperature. The issue in our room was variable water pressure and water temperature noticeable frequently. It could be hot one moment and ice cold the next, also a steady stream of water at one point down to a trickle!

The staff was great I did have trouble with the parking spaces because they were too small.

The room and lobby were clean. We enjoyed the breakfast. Coffee was hot and tasted good.

Not enough luggage carts to haul stuff to/from rooms. Complimentary breakfast was very good.

A

Everything was good about our stay except for parking. There was not nearly enough parking for all of the vehicles there. Parking spots were blocked off for no reason

The first room we were put accidentally put in was not cleaned but the staff was great and made up for it.