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Staff when we saw them were friendly. Room fresh and clean but needing repair to the shower

War was described and wat we got was so far off the mark ,i booked a double supervisor room wat we got was below stardard and what we paid,,the curtains poles rusty, curtain stained,the bed was so uncomfortable hardy slept for two nights we stayed, the tv was to low on wall u could see half tv because front bed board stoping the view of tv,the furniture was damage marked ,there was no fire instructions on room door, and had go out for breakfast because they only served continental breakfast, if i new how this stay was going turn out like this wouldn't of book at this hotel,would like refund of wat i paid

It wasn’t the best but the building was very old breakfast was fine the bathtub wasn’t the best but it was mostly fine

Booked last minute, great bay view included in deluxe room, decor in bathroom a little jaded but great to have a bath and see the prom and pier lights, comfy bed and cleaned well. Bedframe and furniture is old/antique. Curtains needed better fittings but did the job. Breakfast...basic buffet style, no cooked option though. All staff were friendly, some late night chatter from reception but quiet by 11pm.

Hotel location is good. But the cleanliness is fair, some hair on bed linen. Door lock is old style, there is a key hole on door can see through from outside.

Room was clean easy to access only stayed 1 night but was comfortable

Nice welcome. Helpful staff. White pristine bed linen and towels. Family room great with double bed and 2 singles for kids. Kettle, tea, coffee etc. En suite bathroom good but could do with updating. Good hot water and shower though. Price was right.

Could do with updating the room furniture or just mending the hinges

The single member of staff I interacted with was friendly and obliging. There was no bath plug when we arrived late on our first night. However, there was no hot water that came through the bath tap or the sink tap. Only hot water through the electric shower. Travelling solo with 2 small children made it difficult to raise any issues. I attempted to ring the hotel from our day out the following day but it said the number was no longer in use. It was a busy and short trip for us but it would have been nice to have had hot water out of the taps. The room on the whole was dated but clean. And as I said the lady that I did have brief interactions with was kind and helpful.

Property had just been took over by new people, It was clean and quite, Easy acces to all facilitys out side, And Beach just over the rd, There was a Problem parking, Over all nice place

Booked a hotel room and we set off half the way got call they cancelled booking on over booking. Refund the money after 2 days with deduction. Should compensate instead of deduction. Worse experience on Hotel .com and with this hotel.

This place was absolutely awful. We booked a family room and were given a room in the basement. The room smelt dirty and damp. The curtains were hanging off the rail. There was a hole in the floor. The windows were filthy, which wasn't a bad thing as it helped to block the view of the concrete wall. The light in the bathroom was broke, so it was really dark in there. The shelf in the bathroom was not attached properly so anything put on there kept falling off. The sink had a massive crack in and should be replaced immediately. The wardrobe was knacked and had a horrible smell inside. When we opened the wardrobe it was full of empty beer cans and beer bottles. I guess the previous occupants got drunk to cope with staying there. So overall I wouldn't recommend staying here.

Located in very ideal location but no parking , however, if you are lucky you will find free street parking. Overall hotel was fine but guests in the room above perhaps kids jumping on floor until 12:30 ruined our good night sleep and hence ruined our early morning walk to catch sun rise. Interior could be better.

Was ideal room space for our daughter.

No staff to great you when we arrived, we had to try and speak to someone via a ring doorbell with bad reception. Poor facilities with no hot water. Definitely not deluxe as described in advert. Shabby secondhand furniture throughout that I wouldn't even give away. Bed that you could feel the springs I could go on but you get the idea. Very disappointing. Asked for call back regarding no hot water situation and no response from management.

Hotel was good, basic continental breakfast but nice. Room had all we needed, comfy beds, light and spacious. Great storage. Minimal staff seen and their english was ok. Easy check in and out process, good location.

Worst experience of our lives. The place was filthy, matresses had stains that would print on the clean linen. Bathroom was stained and had limescale. Thebeds were ripped. Requested for a shower mat because the bath tub was dangerously slippery, but we they did not bring it. The rooms were not cleaned and when we requested for a clean, their cleaner took all our food stuff including fruits, juices, chovolates and a couple of unopened noodle pots and bottled milk. The manager quickly replaced the noodles and brought another cleaner, but you can imagine how upset we already were. The continental breakfast was eggs. The rest felt like leftover bits of a few yoghurt pots, stale pancakes and bagels. We left the breakfast table hungry because it was just so underwhelming. The noise coming from the other rooms was shocking, we could hear snoring every night and come checkout upstairs you could hear clear conversations and a lot of banging.The shower went from freezing cold to scalding hot, we could even hear people showering in the next room. Overally the location was great but the hotel was the worst i have been to. I wouldnt recommend it at all.

Great location for the promenade and the theatre. Great restaurants and activities to do in the area. Check in smooth and staff really friendly and helpful. Yes, the interior could do with some work but the room was a great size, lots of light and airy.

Au début on nous avait donné une chambre au sous-sol. C'était très humide, malpropre. Il y avait des sacs à poubelles qui traînaient dans le corridor. Jamais nous n'aurions accepté de dormir là. On nous a donné une autre chambre à l'étage. C'était un peu mieux mais sans plus. Le service était très lent(on devait donner plusieurs fois avant d'avoir une réponse) mais le personnel courtois. Je ne recommande vraiment pas cet hébergement, même pour le prix.

The hotel was lovely, very clean and we had a very large room. The staff were super friendly. The hotel was right opposite the beach.