It is one of the best hotels at Caracas. However, due to some reason, probably, the current economic situation, many staffs are not motivated. Upon arriving, I spent several minutes to get a help from bellman service. When I asked to unlock my mini bar it took few hours. When I asked about spa service, I did not get proper answer. At the Japanese restaurant, nobody seems got order. It seems everything went wrong about the management of hotel. Except that, the stay was comfortable, and the hotel has many good facilities including restaurants, bars and shops.