Good

Very good. We had a very pleasant experience with our stay.

The staff that I dealt with were friendly and helpful.The complimentary breakfast was very nice with cheese omelets and waffles. The attendant even went out of her way and made me a waffle and got me fresh milk, so that it was cold. Very nice service!

Dear [Hotel Manager], We arrived at your hotel yesterday morning and unfortunately had a disappointing experience at the front desk. The lady who assisted us was very rude and unhelpful. We kindly requested an early check-in, but she made us wait in the lobby from 9:00 AM until 1:30 PM without any clear communication or courtesy. She seemed distracted and was often on her personal phone. This was especially disappointing because just six days ago, we stayed at the same hotel and had a wonderful experience. The staff member who helped us then was very professional—he even offered us complimentary water and made us feel welcome. In contrast, this time we felt ignored. When we asked if we could store our luggage, our request was dismissed without any explanation. We hope this feedback will help improve your service. We were truly looking forward to another pleasant stay, but sadly, this experience fell short of our expectations.

It all started wrong the moment we checked in. I waited at the front desk until the employee finished spending time on her phone in the lobby. After we settled into our room for the night, one of my children became sick causing us to call the front desk for help. However, their employee Yaminah could not be more bothered by our request for assistance. In fact she told us we would have to wait until the next shift showed up leaving us in a dirty room with 2 young children. Only after going to the reception desk in person were we thrown new room keys our way without any explanation or information on our new room. It gets better. I go the very next morning to ask to speak with the manager Robin Boodhan but was told they were too busy to speak with me and for me to send an email. I received their response 3 days after checking out stating they would provide Yaminah with a 2 week training program. Hilton should be ashamed of having these employees represent their brand when they can care less about sustaining the company's values.

This property needs some major updating.. but I will say, the people who are at the front desk, as well as management are FABULOUS. Customer service is top notch and will give this hotel a second go around once the renovations are completed that they are supposed to be going through soon and are in need of desperately.

Nice however pillows are not comfortable

Clean and modern hotel. Spacious room. Refrigerator in room.

The staff was great in the room was very clean and I was very comfortable

It was amazing. Would definitely stay there again.

Jackie was awesome! We needed additional towels and they were right up

Very bad customer service overall. Except for the lady that help in the breakfast area that was very kind. The toilet was not well clean. Rooms are very outdated. No comfortable. Some outlets did not work.

There was no hot water Air conditioner was very noisy and kept us up all night.

I got my key card and when I went to the room it smelled really bad and there was no water. Furniture felt like it was from a flea market. I left, I did not stayed and they didn’t even asked why and did not offer a refund.

THEY ARE MEET AS WE EXPECTED

Was good. No issues

Quiet, convenient and friendly staff.

Pros: good breakfast, clean rooms. Cons: no complimentary airport shuttle buses

Very good facilities, very clean. The staff was very pleasant and attentive. The breakfast was complete, and the person serving it was very friendly.

Buena