Hotel Indigo LONDON - KENSINGTON by IHG, an IHG Hotel

Brilliant hotel. Almost feels like a 5 star! For the high standard and location of the hotel, it is well worth the price! Staff were very helpful, Room was very clean, massive bathroom and a decent breakfast. I would definitely stay here again on my next visit to Kensington.

Great Staff. Kudos to Victor for excellent service.

Wir hatten einen Premium Raum mit Extrabett für uns und unsere Tochter gebucht. Leider war der Raum im loeer ground floor, sozusagen Untergeschoss. Wir hatten anstatt eines zu öffnenden Fenster nur eine Art Lichtschacht. Da man nicht lüften kommte hat es muffig gerochen und alles hat sich alles klamm angefühlt. Es war nicht möglich zu wechseln mit der Begründung es sei ausgebucht. Die Familien würden in der Regel in der Kellerbebene untergebracht, weil die Räume dort größer seien. Das Zimmer war tatsächlich geräumig für Londoner Verhältnisse und an sich schick eingerichtet. Das Frühstück war super, das Personal sehr freundlich. Trotzdem werden wir das Hotel wahrscheinlich nicht mehr buchen.

Definitely not worth the price of 689 GBP for 3 nights. We got a room below ground. It smelled with ridiculous amount of perfume in the corridor probably to mask mould etc. The worst thing was that the aircon did not work and made a terrible noice even when it was totaly turned of (some kind of electrical problem). The noice was so loud and bad that we hardly could sleep. We were not allowed to change room and when we demanded a discount for the noice and problems to sleep we were offered 34 GBP discount wich is rediculously and to get the discount we were also expected to administrate it our selves through a 3rd party company. My strong reccommendation is that you book another hotel.

One night before heading to the airport. This hotel was perfect for getting to Heathrow on the Piccadilly line.

Fantastic staff with a wonderful breakfast. Have stayed here several times and have never had a bad experience.

Its a great stay! Staff are lovely, building is old but put room is nice, just the bathroom is mouldy and need to repaint

great place to stay.

Sehr gutes und ruhiges Hotel, 2 Minuten von der U-Bahn entfernt. Personal ist sehr freundlich und speziell das Personal beim Frühstück ist extrem bemüht den Wünschen nachzukommen. Kann das Hotel nur weiterempfelen!

Great stay, close to museums and parks

When we checked in the air conditioning did not work in the hotel. We informed the manager that we would check out the next morning because the AC did not work and there was a summer heat wave. We asked to speak to the manager who was no where to be found for 2 days. We checked out and 2 days later they charged us for 2 nights even though we spent only 1 night at the hotel. No concern, no caring, no hospitality and terrible customer service. Rip off hotel!

The room was quaint-very typical "British" feeling-small for 2 but sufficient since we weren't in the room but to sleep. The bathroom was ok...the shower was not ideal. The handheld shower head mount was coming off the wall--and you couldn't take a shower without water getting on the floor outside the shower. It was nice that it had both an overhead and handheld shower heads, though! Breakfast was only ok, but that's probably more a personal preference. If purchased ahead of time there is a significant savings. It includes a nice continental breakfast combined with ordering off the "hot menu". The coffee was good-espresso, cappuccino, or just coffee is included unless you order a la carte. The location is very close to the Earl's Court Underground station which can take you to just about anywhere in London you want to go. Hotel is also only a mile or so from the "museum district" so very walkable which was nice. Several places to eat between the hotel and the Underground-fast food and sit down. Amanda at the front desk was delightful! She helped make our stay a pleasure and was very helpful with directions, etc.!

Roger and Richard went above and beyond serving a delicious breakfast each morning included with room. Excellent location with restaurants and grocery next door. Clean. Close to subway as well.

冷蔵庫が使えませんでしたが、他はよかったです。

We spent 1 night in the hotel as a family of 3. The hotel was very helpful to get a cot set up for our daughter. The rooms were spacious enough to not feel cramped. Good water pressure in the shower.

Extra special staff attention to everyone. So polite and willing to help.

Wonderful breakfast with great service and staff. A shout out to Anjali, Shanel, Sharven, Richard and Henry who were very helpful and professional! We stayed there for five nights and found the location perfect with a number of nearby restaurants and a super close tube station. The rooms are well appointed. However the shower drain was not good and the shower floor design so flawed that the only way to avoid an overflow was to interrupt the shower every minute or two to allow the water to drain.

We stayed 7 nights there and had a great experience!

I booked a Premier Queen room 27m-32m. On arrival at the property I was optomistic as it's in a great location and the building is beautiful. We were allocated a room in the basement and on entry into the room I was really disappointed by how small it was. The bathroom was very tired, the door was in a terrible state with damage due to damp, and there were no hooks or a towel rail so nowhere to hang wet towels. Due to the location of the room, there was a lot of noise due to being near a staff area and looked out onto the area where the bins are located. I have stayed in many Indigo properties and I was really disappointed with this stay.

So this was my second time staying here within one week. I went to Liverpool for three days in between the two states. Come back the gentleman at the desk actually remembered me and yet assigned me to a room that I can only describe as a dungeon. Literally underground with a window that looked out into an interior courtyard where there was scaffolding. Had to step up into the bathroom. It was awful. The bed was like a rock. The pillows were worse and it was to say the least not a good deal. London is one of those cities with thousands and thousands of options so this will not be one that I will choose again.