Jann Jian C
I have never made any bad review about any services/food around me before but what I have experienced in this hotel is the worst nightmare so far.
Two good things about this hotel: The hotel is at a good location as it is close to Queensbay Mall, everything is convenience and the staffs are rather friendly.
Other than that, it was an awful experience. If you look at the picture I took, you can see that there is a gap between the window and the wall next to the bed, and the gap actually connects my room to the room below me. In another word, I can hear everything very CLEARLY like what's going on in the room below me.
The 1st day I checked in the hotel in the afternoon, I was having fever and needed a good nap, after settling everything, i fell asleep and I left my work phone on top of the blanket.
When I woke up I realised my work phone is gone!
I tried searching my room thoroughly and I couldn't find it, I was very sure the phone was on the bed as i did some arrangement before i sleep. The explanation can be either someone came into my room and took it (which it doesn't make sense, because my personal expensive phone is still with me) OR the phone flipped and dropped into the hole/gap when I was pulling the blanket while I sleep.
If is the latter, then the guest in the room below me probably saw the phone and took it. I informed the receptionist immediately after i suspected it dropped to the lower floor and we both went to room below my room and try looking my phone but we found nothing. According to the room guest, that room was booked for his company's staffs, he was not the only person has access to the room to sleep, so somebody else might found the phone and left earlier while i was still taking my sick nap.
Well to the staffs' credit, they do spend reasonable effort in locating my phone including searching both my room and the room below me, and call me to follow up about my work phone.
At the same night, I was trying to sleep again after the lost phone experience and i realised i couldn't, not because i slept too much in the afternoon but the voices around me is so overwhelmed! I can hear my neighbours flashing their toilet bowl, open and closing their door and etc. At early morning 230am, thanks to the neighbour hotel - Eastin Hotel, there were few trucks of lorry loading stuffs in and out, about 20 -30 man talking very loudly, shouting, laughing at each othe, it lasted around 1 hour and i only managed to sleep at 4am.
The second night, after i came back from work, when i entered the room, i don't know why suddenly there are so many mosquitoes appeared in my room, i have done a rough count, probably got 10 mosquitoes in the room and i only managed to kill 3. After the 1st night lesson, i decided to sleep early.
Around 2:30 am, i have been woken up by the erotic/loud/having sex until your neighbour piss off (literally) sound from the room below me. The girl was so loud it almost sounds like they are having sex in front of me.
Okay, you can imagine the rest.
Business - 27 Apr 2017