Filthy and very disappointing - Stay somewhere else much better (and cleaner!) for the same price or cheaper!
I booked 3 rooms at the hotel for myself and my family. I contacted the hotel directly, and had high expectations because of the quick responses from Jaime, the manager.
Firstly, there was the signage for the building for accommodation was wrong - the reception was hard to find. It was a vendor delivering goods that finally pointed us in the right direction.
The rooms are on the 1st floor. Fairly big flight of stairs and no lift (at least none were offered to us!).
The rooms were large, fairly worn out but what was unacceptable was the filth. There were 2 cockroaches in my bathroom, hair in the shower of another bathroom, stains on the pillow cases and bedsheets, rusty shelves in fridge, sticky grime on the side tables (had to lay tissue paper down so that my phone would not stick to the table), loose hair balls and fibres on the carpet, and light fixtures and the remote for them did not work. Alarm clocks were also not working. The list goes on.
When we complained to housekeeping, the housekeeper made such a big deal of us wanting clean white sheets - asking again and again if we wanted sheets that were white, like really white, without any yellow spots (Really? Is wanting clean sheets such a big deal?) I also saw the clean towels left on the corridor floor the next morning. I pray we didn't get the ones on the bottom.
What was most shocking was the response from the manager, Jaime. I had sent her 2 emails, complete with photos, complaining about the room. Firstly it took them 6 weeks to get back to me, and it was merely to say that it was wear and tear, and that they did not want to disrupt the availability of accommodation to their members. Not even an acknowledgement of the filth. This is the first hotel I've stayed at where cockroaches are part of wear and tear.
There are many hotels in Johor Bahru, and even in the area, which offer much more value for money, and infinitely better staff who understand that cleanliness matters.
Family - 9 Dis 2016