DO NOT STAY HERE!! Misleading advertising!!
Where to start? A hotel right out of a horror movie:
As others have mentioned over the years (!!), this place represents an abandoned property charging out-of-this-world prices in return for (almost) nothing!
We stayed for one night due to the lack of better options in the area and before jetting over to the island of Lang Tengah the next morning!
This was the one (among many that truly deserved the name) "luxury resort" we stayed in on our trip involving teenagers where they were actually packed up and ready to leave ON TIME the next morning! If that isn't a sign...
Arrived to be greeted by a very sweet and smiling receptionist who right away gave us the impression as if she was in over her head and almost wanted to slip us a note saying: "Leave now while you can!"
Received welcome drink/food combo served by an "assistant". None of us enjoyed the food, but that might be a matter of like/dislike. The roaming cats didn't seem to mind, though, finishing our leftovers in no time.
Checked into our good-size rooms with no assistance offerred for the bags.
Rooms are super basic and might still please some backpackers with low expectations out there. Style and decor is nice, but everything is soooo worn out, you wonder when was the last time anyone did anything to upgrade the rooms? I guess the answer is when it was built (late 1990s according to the receptionist).
The same applies to all the facilities, by the way.
Relying on some of the promises made by management ("rest assured we'll fix...") over the years in response to claims other travelers have made, we thought we might find e.g. the beach bar or spa to operate again or some safe beach lounge chairs being available, but no, everything is still in the very same old poor if not dangerous state it was found in years ago!
We definitely found ourselves cheated by the management and owners of the "Royale Bintang Resorts & Hotels Group". I guess the owners find chauffeuring their Bentleys and Ferraris around KL more appealing than taking ownership of their "Jewel of the East Coast"). Uh, hello?
"Service" in restaurant (let's welcome back our friendly receptionist as our waitress) did not exist besides bringing out food with a one hour delay. Quality of dinner food was OK (ordered fried rice and mee dish).
All the other resort guests (about 4-5 tables) went through the same dinner experience, while some of us made the unfriendly encounter of the resident cats who'd jump up on the tables to get their share of the local food. Staff did nothing to control the situation, but how could they? Our helpful receptionist was probably preparing the dishes in the kitchen!!
Breakfast was shockingly disgusting with flies all over and presented in "youth hostel buffet"-style.
We couldn't get away from this place fast enough and - for a moment - thought about leaving without paying but then felt bad for the - once again - lovely receptionist and assistant who always put on a smile for us no matter how awkward or desperate the situation.
To close out on a somewhat positive note, the beach is nearly empty and the water generally nice for what we witnessed on the one evening we were there. Definitely beat the "resort" pool.
However, be aware of and expect rubbish littering the beach and many other public spots in the area. No one seems to mind...
Really, really sad and if not addressed on many levels will lead to tourists avoiding this otherwise beautiful part of the world.
I've travelled throughout Malaysia extensively over the last 25 years but I'm sad to say that this was one of my worst hotel experiences thus far.
One last comment on the few 4 and 5-star reviews that some folks still leave. These must either be bought or those people have NO expectations or comparison whatsoever. Just sayin'...
- 15 Ogs 2014