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  2. Malaysia(5,797 hotel)
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  6. The Regency Hotel Kuala Lumpur

The Regency Hotel Kuala Lumpur

Hotel
No.3, Jalan Raja Alang, Putra World Trade Centre, Kuala Lumpur, Kuala Lumpur, Malaysia, 50300
Exterior / Building
Exterior / Building
Lobby
Lihat semua gambar
Menyenangkan
7.7/10
Merujuk kepada 159 tetamu
Harga berpatutan dan tempat strategik.
Nooraini A. H.
Lihat semua ulasan
Berdasarkan 51 ulasan tetamu
Penyaman Udara
Parkir
Kolam Renang
Meja Depan 24j
Lif
Restoran
WiFi

Tarikan berhampiran
Chow Kit Monorail Station
(0.43 km)
Medan Tuanku Monorail Station
(0.48 km)
Sultan Ismail LRT Station
(0.62 km)
PWTC LRT Station
(0.69 km)
Log masuk untuk mendapat tawaran hotel hebat sehingga 25%!
Ulasan oleh pengguna Traveloka
Ulasan
7.7
/10
Menyenangkan
Kebersihan
7.63
Keselesaan
7.56
Hidangan
7.58
Lokasi
7.68
Perkhidmatan
7.49

76 Pelanggan Traveloka telah menginap di hotel ini dan memberikan ulasan:

6.9
Harga berpatutan dan tempat strategik.
6.4
Tiada lif ke parking.
7.0
Selesa, makanan sedap. Layanan memuaskan.
8.5
Memuaskan, anak-anak gembira, bilik selesa dan luas.
6.0
Aircond dlm bilik tidak sejuk. Staf kaunter kurang mesra.
8.5
Tempat ok selesa dan harga pun berpatutan.
8.5
Hotel yang bagus, bersih, makanan yang baik, sayang agak jauh dari KLCC
7.6
Satu perkara yang baik ialah perkhidmatan penerimaan. Kami menempah bilik seperti satu jam sebelum tiba di hotel. Kami mendapat sambutan mesra yang ramah dari penyambut tetamu yang beralih, Cik Aisyah. Bilik kami mendapat masalah pada lampu supaya kami meminta untuk menukar bilik dan proses itu tidak mengambil masa 5 minit. Dia seorang kakitangan yang cepat. Bagi bilik, ok. Mungkin boleh menambah lebih banyak pencahayaan dan menjadikan bilik itu terang sedikit. Untuk televisyen, tambahkan lebih banyak saluran dan mungkin menukar televisyen yang boleh memainkan filem menggunakan pendrive. Bahagian lain baik untuk saya dan kawan-kawan saya. Lokasi bijak ok. Berhampiran dengan Kampong Bharu yang berjalan kaki selama 7 minit. Tempat letak kenderaan adalah percuma. Satu lagi perkara untuk menambah hebat!
8.0
Hotel tidak buruk. Sejauh ini keluarga menikmati masa tinggal
5.1
Penyaman udara bilik tidak berfungsi walaupun permintaan bilik perubahan memerlukan masa yang lama untuk diselesaikan diterbitkan.
Pertama
Sebelumnya
1
2
3
8
Seterusnya
Akhir
Berdasarkan
51 ulasan
Penarafan
Location
Rooms
Service
Value
Cleanliness
Ulasan daripada
Business6
Couples11
Solo travel6
Family12
Friends getaway6
Hasil Penarafan
Sangat teruk
11
Teruk
9
Purata
18
Sangat Baik
9
Luar biasa
4
kevinbaltzley
Million Dollar Views... But the WORST Service EVER...
This is a first for me writing about my family's experience at a hotel. In fact, this is the first time I have ever truly needed to complain. This hotel was literally the WORST experience I have EVER had in my 40 plus years of traveling around the globe. I am a combat veteran who is wheelchair bound, and the hotel made me park in the basement where I needed 3 people to help me wheel my chair up to the entrance to the hotel. There is no elevator to the parking garage. I noticed a beautiful new Mercedes parked in front of the hotel in one of the 3 spaces reserved for the staff I was told, and the Mercedes was the hotel managers car. I ask nicely if I could park in front due to my medical condition and was told I could. The next day I come out and one of the guards told me I would have to move it because they had an event and needed the space for their clients. I told the guard I was given permission to park there due to being wheelchair bound, and he made me move my vehicle anyway or he said it would be towed at my expense. There was/is no handicapped parking for handicapped persons at this hotel, but there is parking if you are the hotel manager or one of his invited guest we were told by one of the staff who felt sorry for us and my plight. Second, not ALL things were that bad, but the hotel was in poor shape, the pool area had people living to the side who were artist and actually their paintings were pretty good, but it smelled and there was no attendant on staff for towels, and the place was full of plants for some reason which we had to walk around to get to the pool area. The service in the lounge and dining area was superb, but the food was terrible so we ate out at another hotel just around the corner which was a 5 star hotel complete with an AMAZING staff and SUPERB customer SERVICE. The television, phone and wifi did NOT work in our room, and 2 nights we were flooded out of our bathroom. We asked to change rooms to the EXECUTIVE floor and were told that it was closed, and we were NOT able to move so we made the best out of our situation knowing we would NEVER return to this hotel and let others know what to expect. The only reason we continued to stay was because we paid in full in advance, and the staff that did help us were so kind and apologetic to us that we hated to leave because they actually did care, and did try an accommodate us every single day/night. The hotel manager left early ever day or simply did not come to work so we were NEVER able to speak directly with him, and the front counter staff was uneducated in English and did not care one way or the other about our complaints as we are not from their country, and don't speak their language, so they played with their cell phones and Facebook while we waited for their assistance which we NEVER received. If you want an outstanding hotel then walk about 400 meters to the WP hotel just around the corner and the staff, food, views are just amazing especially with the rooftop pool and views of the Towers and city. Respectfully, Dr. Kevin & Karen B. and Family
Family - 13 Nov 2017
NathanGonio
Excellent Service
My wife & I stayed here for 3D2N. Since our flight was so early in the morning, it was past 1 am. Few days before we arrived, I had an email conversation with the reception staff to made some special arrangement like the transportation from the airport to the hotel and made a decoration surprise in our our because its my birthday and a post honeymoon also. So they gave me the package but I didn't agreed and ask for a simple decor only. Unfortunately, we didn't close the deal. So upon arrival at the airport, I knew that we need need to made our own way to get to the hotel. So we rented a car to drove to the hotel, I was quite a long ride, but its okay, coz the driver was so kind and very entertaining. Upon arrival at the lobby around 3am, there was a receptionist who's waiting for us. We handed our documents and paid 20 rinngit for the tourist tax. Back then, I knew to myself that there will be no special in our room. But my wife & I was shocked as we entered to our room located on the 18th floor. The room was spacious and had honeymoon decor with customized chocolate bars written a happy birthday with my name and a congratulation notes on the other chocolate. There were also a plate of their local fruits and coffee and tea. Our bathroom also had a decoration as they put a flower in the lavatory and rose petals on our bath tub. Well this, made our first impression to the hotel was extremely amazing, because even we didn't close any deal, they still made my request without any charges, all complimentary. So took a rest with a wonderful welcome feeling. Their breakfast was in a buffet style with their local dishes. It was nice dining in the area as you can see local people walking along the highway. The hotel is accessible, you can choose to do the mrt, bus or taxi. On our last day, we did the City Tour, It was fun experience as we been to some tourist attraction like the PETRONAS TOWER,CHOCOLATE FACTORY, BATIK, NATIONAL MUSEUM, KING'S PALACE, NATIONAL HERO'S PARK. Overall, it was a great experience, and we'll surely choose to stay here again if we will visit the Kuala Lumpur again. Thank you.
Couples - 4 Nov 2017
gthpson
Poorest customer service experienced yet.
Where to begin... OK. The check in.. Extremely inefficient. Could not give us a straight answer on a total and only gave us a receipt when pressed. Even asking for two cards ( 2 guests, duh!) was task for them. By far the worst part of this whole experience was the roof top bar. This was my third year at the Regency and boy, hasn't this part of the facility gone down hill. Warm coke with spirits, no availability on certain drinks until well after opening times, no ability to charge drinks to our room, despite having a 500MYR deposit for this very purpose, staff extremely slow, and upon ordering drinks, would hang around like flies instead of letting us pay upon leaving. Couldn't order food off the menu at the bar, despite the fact the kitchen is open 24hrs. Another issue which really gave me the S__ts ... The electronic door lock had to be changed. This meant that our keys no longer worked. They knew this and did nothing about it. So I called reception from the pool and asked them exchange them for our duds. This is what you would expect from a supposed 5 star hotel. Nope. Sat on the phone for 5 minutes before they answered, only to be told "ok, come down to reception'. And surprise surprise, I was stuck down there for 15mins. Service in the breakfast bar was bad as well. Understaffed. When all these issues were raised and we expressed our displeasure, nothing was done at all. Could not care less. The kicker for me was when a friend went to his room to sleep at 1am and reception had locked his card because he owed 150MYR at the pool bar, despite having his 500MYR deposit paid on his room. Shocking. So in short, if you want to be treated with respect, stay somewhere else.
Friends getaway - 15 Okt 2017
alfaromeo147i
Nice but outdated
Room very huge.I stay at deluxe room,thumbs up for that. Aircond is really super slow.done adjust the temp but still hot. No satellite TV,poor in reception. WiFi slow.not even can watch an YouTube. Really needs an upgrade. Not really can carry the regency brand. If you really don't mind you can stay here. But if you kind of details..think twice.
Solo travel - 21 Sep 2017
Jc J
Spacious Room
Basically the hotel is very old already and it is situated right in front of a wet market. Hence, just when you exit the hotel, there is the market smell. There is some restaurant nearby. Check out one arabic restaurant name Suria same row as 7/11. The food is cheap and nice. There is Mydin and pharmacy nearby also. So if you left out something, you can buy it easily. The facilities is average. The reception is poor. The pool is facing KLCC. The room is spacious which makes me feel very comfortable. I personally like spacious room. Not much TV Channel available. The toilet is clean and good and bright. The AC is not functioning that well. The breakfast is ok. The wifi is very poor. The hotel is good if you just want a nicer, simple and spacious place to stay. If you are targetting to enjoy the hotel, this is kind of not the place.
Couples - 17 Jan 2017
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Bermula 1 September 2017, tetamu hotel yang bukan warga Malaysia atau bukan Penduduk Tetap Malaysia perlu membayar cukai pelancongan sebanyak MYR 10 untuk 1 bilik 1 malam bagi semua hotellihat lagi

Kemudahan hotel

Keterangan

Polisi hotel

  • Makanan dan Minuman
    • Sarapan
    • Restoran dengan penyaman udara
    • Kafe
    • Sarapan dan makan malam
    • Sarapan dan makan tengah hari
    • Penyajian sarapan ke meja
    • Hidangan vegetarian
    • Makan tengah hari bufet
    • Makan tengah hari a la carte
    • Makan malam bufet
    • Makan malam a la carte
  • Perkhidmatan Hotel
    • Pekerja rencam
    • Perkhidmatan dobi
    • Penyambut tetamu 24 jam
    • Penyimpanan bagasi
    • Suratkhabar di lobi
    • Kakitangan berbilang bahasa
    • Daftar masuk ekspres
    • Daftar keluar ekspres
    • Keselamatan 24 jam
  • Kemudahan Dalam Bilik
    • Tab mandi
    • Kaunter
    • Pengering rambut
    • Peti besi dalam bilik
    • TV
    • Pancuran mandi
    • Bar mini
    • Dapur kecil
  • Kemudahan Umum
    • Pesanan bilik
    • Parkir
    • Peti keselamatan
    • WiFi di kawasan umum
    • Kedai kopi
    • Restoran
    • Lif
  • Umum
    • Kawasan merokok
    • Penyaman Udara
    • Bilik larangan merokok
    • Dewan besar
    • Bankuet
  • Kemudahan Perniagaan
    • Pusat perniagaan
    • Kemudahan mesyuarat
    • Bilik persidangan
    • Mesin fotokopi
  • Pengangkutan
    • Parkir valet
    • Parkir dengan surcaj
  • Kemudahan OKU
    • Akses kerusi roda
  • Aktiviti
    • Kolam renang terbuka
  • Kemudahan Internet
    • Internet LAN

      Masa Daftar Masuk dan Daftar Keluar

      Daftar masuk: 14.00
      Daftar keluar: 12.00

      Lokasi
      The Regency Hotel Kuala Lumpur ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Pusat Dagangan Dunia Putra.

      hotel terletak hanya 1.17 km dari Titiwangsa Station.

      Selain bertempat di kedudukan yang baik, The Regency Hotel Kuala Lumpur juga merupakan salah satu hotel yang berdekatan dengan Chow Kit Monorail Station dalam 0.43 km dan Medan Tuanku Monorail Station dalam 0.48 km.

      Tentang The Regency Hotel Kuala Lumpur

      Sama ada anda merancang satu acara sahaja atau majlis khas yang lain, The Regency Hotel Kuala Lumpur ialah tempat yang sesuai bagi anda dengan adanya bilik majlis yang besar dan serba lengkap untuk memenuhi keperluan anda.

      Dari acara perniagaan ke majlis korporat, The Regency Hotel Kuala Lumpur menyediakan perkhidmatan dan kemudahan lengkap yang anda dan rakan sekerja perlukan.

      Jika anda merancang menginap dalam jangka panjang, penginapan di The Regency Hotel Kuala Lumpur ialah pilihan yang tepat bagi anda. Dengan pelbagai kemudahan dan kualiti perkhidmatan yang hebat, tempat penginapan ini pasti membuat anda berasa seperti di rumah.

      Perkhidmatan terbaik dan pelbagai kemudahan yang disediakan akan membuat anda berpuas hati sepanjang penginapan anda di The Regency Hotel Kuala Lumpur.

      Nikmati hari yang menyeronokkan dan santai di kolam, sama ada anda mengembara secara solo atau bersama orang yang tersayang.

      Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.

      Nikmati hidangan kegemaran anda dengan makanan istimewa dari The Regency Hotel Kuala Lumpur eksklusif untuk anda.

      Akses WiFi tersedia dalam kawasan umum penginapan ini agar anda sentiasa terhubung dengan keluarga dan rakan-rakan.

      Dengan semua kemudahan yang ditawarkan, The Regency Hotel Kuala Lumpur adalah tempat yang sesuai untuk menginap.

      Iron facilities can be provided upon request.
      Bayaran tetamu tambahan boleh dikenakan dan berbeza-beza mengikut dasar hotel.
      Pengenalan bergambar keluaran kerajaan dan kad kredit atau deposit tunai diperlukan semasa daftar masuk untuk bayaran sampingan.
      Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan. Permintaan khas tidak dapat dijamin.
      Penafian: Adalah tanggungjawab hotel untuk memastikan semua gambar adalah tepat. Traveloka tidak akan bertanggungjawab atas sebarang gambar yang tidak tepat.
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