Was in Penang for a business meeting during the week where most of the other hotels are fully booked.
Checked in early, told me that my room isn't ready. I told the staff I just wanted to pay to secure my room as I had a meeting to attend to.
Staff again confirms that I cannot check in because the room isn't ready.
10 minutes later, I finally managed to convince them that I just want to pay, not even leaving my luggage anywhere in the hotel. I was issued with a receipt.
Came back and finally checked in to the room. The stale cigarette smells lingers around the walkway and in the room. Took a dump, and to my horror, my human excretion would not flush!
Aircon wasn't cold, I remember waking up sweating despite having the temperature set to 18. TV channels are basically useless.
Sleep was as bad, they gave me the room facing the busy main road, and there is a mamak stall right opposite. The whole night was entertained by the mamak felle clonking his wok till morning.
As my room is the first room beside the elevator, foot traffic and chattering can be heard all night long.
Room does not have water kettle despite being provided with coffee and a mug. I supposed making our drinks by the water dispenser in the corridor is the in thing now.
Convenient shop is nearby, bought some bottled water instead. Not too convenient to find out I was locked out of my own room later, apparently the door lock battery is weak and they could not open the door. I was stranded for an hour outside of my room whilst they try to tap the door open.
Next morning, before heading out for another meeting, I told them about the toilet, and the door.
Came back 12 hours later, to find that I am still locked out from my room. They have to use a masterkey to open, but my room key was rejected.
Toilet wasn't fixed, and then I found out the phone wasn't working as well. So I can't call them, nor can I approach the front desk; my key card isn't working and I need to get them to open the door for me everytime I wish to leave the room.
Internet is free, but if you would allow me to upload a picture, I can show you it's slower then 1981. Not to mentioned that on the first night, the bottom of my feet is actually black after walking around the room without my shoes. I decided to just keep my shoe on.
The mamak stall guy continues clonking is wok. Good thing it's a Friday night!
Will never ever come back here again. I would rather just sleep in my car.
Business - 12 Mei 2016