Kew Hotel

Rooms were nice, but the hallway carpets look that they should have been replaced years ago..the smell is overwhelming with mildew/ funk..

Andra gången vi bor här. Denna gång så tog vi svit rummet istället för en standard. Helt ok rum!

+ Close to the mall. + Good aircon + Friendly staff +Overall nice place - Much sound from the traffic - Cockroaches - Only 2 bathtowels not any hand towels

Good

Awesome experience

Appalling conditions at this establishment. The room assigned to me was infested with cockroaches and saturated with a strong, moldy odor, creating an environment hazardous to health and well-being. These conditions are especially alarming for guests with PTSD, respiratory issues, or anxiety, for whom such an environment can trigger severe physical and psychological distress. I was forced to abandon my fully paid reservation to protect my health. Immediate corrective action is warranted, and this property should be removed from booking platforms until it can meet basic health, safety, and hygiene standards.

The property was average. There was a charge for every little thing. Early check-in. Making a copy of a document. I requested a ride to the airport and because my husband wanted to cancel it, there was a cancellation fee. It was extremely noisy. I can hear the street from my room. The worse part is we had ANTS in my room when I bought a pastry. I will NOT recommend this hotel, I'm sorry. By the way, we only booked this hotel because it was across the street from City Hall. My brother passed away on our vacation and location was extremely important.

The room was clean and spacious. The hotel is right across Tagbilaran City Hall and short distance away from a mall.

Staff are very friendly and helpful. Rooms need little maintenance like bathroom doors deteriorating from moisture. The most inconvenient thing i hate is they only give you one yes if you have 2 or 3 people in your room you get one key and that key must go into the wall to turn on power. Tried to ask for another key but was time no way it's the policy sir! Overall wed go back.

Very run down, water stains everywhere, water leaking from Air conditioning and toilet area.

Alles soweit in Ordnung. Da ich früh um 8 Uhr schon da war konnte ich für 300 Peso pro Stunde in einem anderen Zimmer schlafen,etwas viel,aber nach über 40 Stunden Anreise egal.

Bathroom door needs repair/bottom part is falling apart. Door key was deactivated on second day/room door key needs to be checked. Noticed 2 small roaches as well. other than that....staff are very nice,helpful,foods are great! Thank you

The beds were comfortable and the rooms were clean but the first room we got had a water leak coming in from rain, the second room was an upgrade and bigger but water pressure for the shower was low and we had to ask for towels more than once. The breakfast buffet was out of some of the food but would be replaced after 10-15 minutes. Evenings were a little noisy due to the restaurant/bar nextdoor. Staff was friendly and helpful with the problem we had. I would stay there again because the beds were comfortable wich is very important to me and because I want to stay in that area.

Hallway floors are carpeted but need to changed or wash- it’s stinks .

Hard to get a tricycle to go places…

Good service

Clean and friendly service. Shower water pressure not strong enough.

Front desk personnel were very bad at their job. They tried to charge me on a prepaid stay reserved on Expedia. They reserved me a cab that was cancelled by the driver for some reason but never informed me. The front desk knew well in advance of the cancellation.

Staff are good, place is clean and safe nice roof top restau / bar.. spacious room

Check in went smooth but soon after it went downhill. First off when we got to our floor we noticed that the hallway carpet leading to our room was extremely dingy / dirty and was in need of a deep cleaning or replaced. As soon as we keyed into our room my wife went to use the bathroom and noticed a small roach on the bathroom sink. Instead of calling down to the front desk we just killed it thinking to ourselves we were only going to be there for a short stay. We also noticed that the towels didn’t appear to be very clean as well as the bed linen. Rather than complain and ask for another room we just dealt with it. A few hours later we fell asleep and I was awakened by something crawling over my face, when I jump up and looked on the bed there were SEVERAL cockroaches on the bed. My wife screamed and that was all I could take. Without a “Plan B” we gathered our belongings and went down to the front desk in order to check out of that hotel. I showed her a video of the roaches under the bed and while she did offer another room the damage was done. I’ve travelled around the world and have yet to experience something quite like this. I wouldn’t recommend this hotel for your stay. There was a hotel not far from there that was able to accommodate us at about the same rate and was immaculate and much quieter as well.