JEN Singapore Tanglin by Shangri-La

Ia benar-benar tempat yang bagus untuk tinggal, berhampiran dengan Orchard Road, mereka mempunyai penyewaan basikal percuma, bilik yang luas dengan bilik mandi bersih (Sila pertimbangkan untuk memasang penyembur jet/pencuci untuk tandas), kakitangan yang sangat ramah (penyambut tetamu dan terutamanya loceng. budak bernama Ralph 👍🏻). Namun, saya rasa hotel ini memerlukan lebih ramai kakitangan di bahagian concierge. Memandangkan hotel ini telah penuh ditempah dan memerlukan lebih ramai kakitangan untuk menjaga bagasi tetamu. Saya memanggil budak loceng pada hari daftar keluar saya tetapi tiada badan muncul selepas menunggu hampir 15 minit. Jadi, nasib baik saya masih sempat turunkan 2 luggage + 1 box. Jadi pandangan saya, ini sahaja bidang penambahbaikan yang perlu dilakukan/difikirkan oleh pihak pengurusan. Secara keseluruhan, saya pasti dan sangat mengesyorkan hotel ini kepada keluarga, rakan dan rakan sekerja saya. Saya hanya berharap saya boleh tinggal lebih lama untuk menikmati sewa basikal percuma (lain kali ya 😉). Terima kasih!

Pengalaman makan malam dan sarapan di dalam bilik di J65 adalah hebat. Jasa baik dari mereka. Keburukan: Disebabkan tempahan terlalu banyak, daftar masuk/keluar jam 3 petang mempunyai barisan panjang yang melampau.

1st time here. The room is cosy, comfortable, clean and modern. We loved the deco. The front counter staff was very friendly and has great initiative. This is called service with passion. Super love this Hotel and the facilities as well as the location. It is right next to the Train station Orchard Blvd and Tanglin shopping mall. Transport is good, groceries and restaurants are right next to hotel, rooms are clean and this hotel has everything we need. Staff are friendly and very helpful, housekeeping too very helpful and keeps room clean. Definitely come back again when we're in Singapore 🇸🇬 Thanks!

Had a pleasant experience at JEN. The late check out benefits was great! Use of swimming pool was great as well. Will be back again in the future.

Summary: Expensive =/= better service or experience. 1) Late check in as the queue is crazy long. No wonder they have late check out at 3pm. Don't be fooled. Paid almost $400, so the service shouldn't be this shabby and slow. Checked in at 5pm. As I was queueing, I overheard some people who were waiting in the lobby, saying that they could only pre-check in because no clean rooms were available. It was that bad. Oh, if you want a room asap, make a big scene and they will let you skip the long line and give you a room first. Unfair huh haha. A Karen complained about the long line and commented "is there a tour group, why is the line so long". Then approached one of the receptionists, made a big hooha, and was given the priority while the rest of us who was earlier than her had to wait ✨. 2) Receptionist says dining credits are not applicable for in-room dining. But in the package I bought, it is applicable. It's even written in the voucher. Told her multiple times but was shut down by her and she looked annoyed. She wasn't even interested to look at my app voucher. Also, she said our check out is at 12pm (let's say we didn't buy the 3pm late check out package), she didn't even bother to compensate us for the long waiting time. Plus, it seems she doesn't know anything about the app package until I pointed out our check out is at 3pm, then she bothers to check and realized it. 3) My room is a twin deluxe/king. But receptionist kept saying I booked a twin deluxe room but will give me a king bed if have. Yes we got the king bed in the end but she acted like we booked only a twin deluxe room and she gave us the king bed out of her own kindness. I said I booked a twin deluxe slash king but she emphasized I booked ONLY a twin deluxe and will give me a king bed if it's available. 4) Self checking in machine does not work. Everyone there who tried, failed. 5) The curtain/sofa in the room smells. Sofa has stains. (Updating this at 4am in the morning: was awakened by rashes on all over my body. My partner is just fine though. Maybe I'm allergic to something they used to clean the bedsheets) 6) TV has cable channels only. Even other hotels with cheaper rates have Netflix/YouTube/screen mirroring. 7) Pillows are comfy. Fluffy and soft. Bed is nice. Had a good rest. 8) although in-room dining is not applicable (lol) I still bought the food. The kway teow and fried rice is very nice. Just sharing, food was given in a takeaway box due to covid restrictions. 9) Shower gel/shampoo/soap smells really good. 10) Was given a room at a high level. 11) Breakfast consists of nasi lemak, pancake, hotdog, hashbrown, prata, mushroom puffs, kaya pau, plain bread, croissant, cupcake, porridge, kway teow + green chilli, salad, fruits, cereal, yoghurt, smoked salmon (lol a lady took almost all in her one plate leaving almost nothing for others. They should have someone manning it and control the portion taken. Otherwise we have someone greedy like her 🙂 Although they topped up, another greedy person comes and took almost everything again) breakfast is great, the restaurant has a nice ambience

Ibu saya meninggalkan telefon bimbitnya di kerusi lobi hotel. Salah seorang kakitangan hotel mengamankan dan mengembalikannya kepada kami. Kejujuran dan Integriti adalah dihargai. Terima kasih atas layanan yang baik.

Perkhidmatan yang sangat baik dan bilik bersih yang baik pasti akan tinggal di sini lagi tidak lama lagi ❤.

Penginapan yang mesra dan menyeronokkan! Syorkan untuk mengambil bilik-bilik yang menghadap pemandangan kolam renang, pemandangan adalah lebih baik!

Saya meminta kakitangan untuk mengambil deposit bilik saya awal kerana saya perlu mendaftar keluar pada awal pagi. Selepas meminta permit ke 'up level' mereka, mereka semua menerima permintaan saya. Jadi, saya rasa mereka banyak membantu dan menyokong saya dengan baik mengikut keperluan tetamu. Dan itu adalah hebat.