Hampton Inn by Hilton Irvine East - Lake Forest

I inspected my room 103 and found bedbugs on the headboard. I informed the front desk about the bedbug activity. I am an exterminator and I have a lot of knowledge in this area. I found human hair on and under the bedsheets, which were not clean. The elevator was out of order the next morning and I was on the third floor with a heavy suitcase that I had to carry down three flights of stairs. The front desk did not even offer to reimburse for my stay. I would never advise anyone to stay in this hotel.

The staff were friendly and helpful. However, the thin white curtains in the room's window were torn from a previous guest - not a huge issue, as the drapes mounted in front of them could block the window just fine. The sun shade was off its track, there was a used candy wrapper on the floor under the drapes, and the window AC had a heavy layer of dust inside the fins. Fortunately, the weather was such that said AC ran only once for a few minutes as far as I'm aware. All of these are things I come to expect when traveling, as I know cleaning staff are usually rushing to get things done and can miss things. I understand they're human, and such is life. What I don't understand is the fire alarm going off late in the morning. As I was packing up, someone activated it, and I asked a maid what was happening, and she said it was being tested, and not to worry. She then continued cleaning. Maybe it's different there, but everywhere I've ever been during a test, everyone is expected to evacuate as if it were a real fire. Not continue with business as usual. NONE OF THAT HAPPENED that day. I am genuinely concerned about that. My stay was the night of March 25th/26th, 2025.

Not the best , we had to change our room because the first room we got had the door open which made my family and i feel unsafe. I then go to the new room and unfortunately the Tv didn’t even work and i could hear the person next door snoring loudly.

Clean Rooms and friendly staff. Good selection for breakfast.

NA

The ladie that checked us in was very rude our check in time was 3 pm we showed up at 4:30 pm driving down from oregon so after a long drive was told that our room was still not ready and that we would have to wait another hour.

👍

The staff was superb. There was an odor in the first room I was given and they immediately moved me to a new room, no questions asked. Breakfast was ok. Bed was comfy.

Beds and pillows are so comfortable I sleep like a baby at this hotel.

Comfortable

The beds are hard so I didn’t sleep well. Decent for when you aren’t gonna be spending much time inside the hotel.

Didn’t have shampoo in the shower

Made a last minute change in our plans and booked this hotel due to the poor conditions of a hotel we were already staying in and the Hampton Inn was like a godsend . The difference was night and day and will be staying here in the future. Quiet, clean and easy.

Enjoyed our stay.

We stayed one night on the first floor. First room we walked into bathroom sink was full of black sort of some sort. Bathtub has some rust leaking down the tile from the metal bar that was attached. Told the front desk no problems moving rooms. Second room has same leaking rust which was pretty gross. The rooms between floors have no underlayment for noise control.We had a hard time sleeping since there was someone above jumping off the bed and run back and forth overall experience was not the best.

Great

Clean, quiet hotel. Excellent hot breakfast each morning. Well stocked, attentive staff. Both pool and hot tub were clean. Very nice atmosphere around pool as well. Easy to access hotel from freeways yet very quiet , clean neighborhood.

The room we got checked into was next to the elevator on the 2nd floor and I had checked in earlier through the Hilton app. The room was not fully cleaned yet it seems like as there were crumbs on the couch, remote was on the floor, and a Hilton paperbag was on the floor as well. The blinds are black out however, you can hear everyone outside your door & even upstairs with the footsteps. I asked for a physical room key from the front desk which by the way were busy talking to each other & it felt like I was interrupting their conversation. The elevator should be updated as it also seemed like it was almost going to break down & some buttons did not work. I give this place a 3 star & honestly, that’s a bit generous. The parking was free which was a plus, but the cleanliness, hospitality, and also the hotel as a whole, is only 2 stars. Will most likely not stay here again.

Great stay will be back

Place was nice and clean, was close to everything, also close to toll road.