SpringHill Suites Pensacola

Comfortable

The hotel was really nice. The room was superb! Breakfast was good as well. I honestly wasn't ready to leave. The only negative is that housekeeping didn't come by. But we still were able to manage as far as having clean towels and tissue. I would definitely stay again and would recommend!

Checked in on a Thursday .. Friday morning breakfast was nothing special. No waffles. Pull out sofa was dirty as well as the linen in the closet. Woke up Friday morning by loud thumping. Front desk moved us from 329 down to 118. Breakfast was better over the 2 weekend days as it included waffles. Do NOT pick this place for the breakfast. Pool was clean. Staff was decently nice. Carpet in room has a faint odor like it needs a shampoo. Not a bad room/hotel, but I’ll definitely pick a different property in coming months.

Clean and friendly to stay

Good overall overnight stay. My only complaint is that you can hear people talking normally through the walls.

Convenient location.

The staff was very friendly & helpful.

Our room and the hotel was clean nice location for our daily outings. Our room was actually quite spacious as well. The staff were always pleasant to us. Enjoyed our stay

My bathroom was dirty.

My family was charged for charges we did not make and not given a refund back we will not be returning

I booked a room specifically for my son who has Down’s syndrome and his sister. They are 3 and 4. I purchased a room that was handicapped and with a tub which I am sure I paid more for. I did not get a tub even when they changed my room which made baths impossible. When I complained I got no refund for what I did not get but a smile and hope you come back soon. It was a waste of our hard earned money and they had no sympathy what so ever.

The facilities were exceptional clean and the staff was on point with making you feel welcome especially the front desk clerk.

The staff was very friendly and attentive. I appreciate how they always took the time to make sure we had everything we needed.

Muy buen servicio

I had a terrible check in experience, I was charged extra when I owed nothing more. The front desk clerk just lied and made up why/what she was charging. Claimed I owed extra tax due to the state of FL. It was late, I figured that out in the morning. As I suspected, I was overcharged, the manager corrected. I was still bothered, that the front desk employ just lied and BS'd so easily when she obviously made a mistake. We left the hotel and expected to have our room cleaned and restocked with towels on day 2. Came back to nothing tidied up or replenished. Too tired to deal with, we asked for fresh towels. Day 3 we called the front desk and asked for fresh towels and housekeeping while we were out. We were gone all day, came back around 6pm to nothing done again. At this point I was beyond frustrated with this property. Called and asked why our room hadn't been tidied up, no towels, no trash removed. The front desk responded they had no note of a request. But, we could come and get more towels and gave us a trash bag to remove any trash ourselves. The front desk was terrible at this property, and it never seemed to be the same employee from Fri-Monday. The only positive was Donna from housekeeping, after hearing that front desk dropped the ball, she came and emptied our trash can and picked up the wet towels. She was great and went above and beyond where her co-workers could care less about the guests at the hotel.

Very clean great and friendly service

Safe and comfortable night’s sleep for family on road trip. Decent breakfast and coffee included.

The hanger in the bathroom is failure. But everything is fine especially the staff are nice and kind ready to help.

Room was great except bed was uncomfortable

It was very accommodating. Staff was amazing in every way.