TownePlace Suites by Marriott Chicago Lombard

I didn’t get my deposit back

Needs updating and a pool

The stay was great. No issues. Good Customer service.

Great place to stay for a family. We liked the 2-bedroom suite very much. There was plenty of room for everyone, and the kitchen was very convenient. Bathroom is a little tight, but adequate and split between a shower/toilet room and a sink room. Area is great for walking--I walked 3 or 4 miles every morning. Nearby Target is convenient for getting groceries, etc. Nearby mall is also easy to get to. Highly recommend this hotel!

Seemed safe

Overall this is a good place to stay! I stayed for a while, over 2 weeks, so I feel like I was able to get a good feel of how the place is. For starters, the area is really nice and safe. Shopping and dining options near by that you could walk or drive to. As a female traveling solo I felt like I was in a good area. Parking was fine as well. Breakfast was daily and it was standard. Would be nice if they would rotate some dishes instead of the same thing everyday. Not much variety in my opinion so I didn’t use it as much. They have laundry facilities in the buildings but I didn’t use them since they were $3 a washer and dryer & one of the washers had a lot of detergent still in the bottom so that was a turnoff for me. My main issue with this place and why I wouldn’t give 5 stars was based on two things: staff & housekeeping. My first day, the staff member I met was amazingly sweet and kind. Later that evening I needed maintenance for an issue & they never showed up & man at the desk was rude, so I handled it myself. Other staff members were rude at times and didn’t even greet you. Felt like I was bothering them when I spoke. Didn’t like that. Housekeeping is supposed to come every other day and I kid you not out of my 17 days they came 3 times and only did a refresh. I asked about a full clean since the floor needed vacuuming and it still never happened. Minor service issues in my opinion but the place itself is nice & clean. I’d stay again just need to fix a few things.

Staff was very friendly. Location was convenient as there are lots of food places to choose from and is walking distance from a target. There is also a mall nearby. The ONLY negative things were the trash on the outside was a little neglected/ spilling out and the elevator was kinda scary lol, but other than that this place is perfect for a family to stay in.

I would not recommend anyone to stay here. Ac wasn’t working tv wasn’t getting Loud. Breakfast was a mess. No pool and housekeeping had to be told to clean my room after I asked twice! I wouldn’t recommend old property and not worth the money! Good area but I won’t ever stay their again oh and not to mention ants and it just was an old property!!

This hotel should have 1 star

After going to a horrible and dirty airbnb, I booked here and I am so glad I did. The front desk staff are super friendly as well as everyone who works there. Beds comfy, breakfast great, awesome location to target to get groceries for the little kitchenette. I would stay here again and recommend this place 10000 percent!

Xx

Great place and quite. Small but clean and well maintained

Clean and friendly staff

Overall a good hotel. People with animals problem and getting rooms that smell of dog and urine. Had to switch rooms because of that. Second room was fine.

Excelente hotel, bien ubicado, limpio y tranquilo

Breakfast offered was decent though we had to keep asking for more coffee-ran out rather quickly, not entirely the hotels fault.

Evette, The other manager and the housekeeping staff left me and my friends Speechless! They were so nice and so accommodating! Anything we needed they were on it with no hesitation. This is your sign to book! 5 stars all across the board. I will definitely be booking again and reccomending this place to everyone looking in this area!

This place was absolutely disgusting. I went to take a shower the floor was covered in hair. I got out the shower and there were blood stains on both towels. I tried to use the phone to call downstairs and it didn’t not work and the staff were extremely disrespectful and rude. As if it was our fault it was an inconvenience for them. Then my bed sheets were also dirty so we called downstairs using our phone to request the sheets be changed the staff were not happy when I asked them to change it. Then they made me change the sheets. Terrible all the way around!

Great space for the night

Great place for our family vacation. Friendly staff, good breakfast and what we needed to cook our meals here. Conveniently located.