Tripbz Olive Suites

Right from the beginning this was very unprofessional and seemed Shady the gentleman whom which we rented the room from had me meet him in his apartment gave me the wrong set of keys did not give me directions to the hotel and said that we weren't supposed to tell the front desk we were staying there charged extra for early check-in and parking then I booked a two-bedroom and only got a one bedroom I am very dissatisfied and upset with my entire stay

If I had the option, I would mark this hotel a 0/5.From arrival to departure, it was by far the worst guest stay I have experienced. Once you have booked the apartment, they then send you a text message that is as long as your arm, telling you all the things you can and can't do!They ask you not to tell anyone you're a guest but a Business Guest.You have to meet someone outside to collect the key to get access into the Garage (which they charge you a further $30 for). Check in time is 5pm.If you want to check in at 3pm, its an additional $30!The apartment itself is very dark and claustrophobic and made even worse when we found out that the air conditioning didn't work!The temperature in our room for the duration of the stay was 79 degrees!I called to make a complaint and no one came back to me.I have called a further 3 times with some luck last week but I was told no refunds/compensations are offered, it's in their T&C's.I don't know how you can be charged to sleep in an apartment that it is not legally safe.The gentleman dealing my complaint took no accountability, was reluctant to even apologize and refused to give me a refund.I stay in hotels for a living and thought I'd give Tripbz the chance to make this right.I will do my utmost best to spread the word that this is a terrible place to stay.To finish things off, you have to vacate the property,collect your car and move it onto the red lined roads outside the complex and then go back into the apartment to leave the keys

他の口コミを見ていて不安要素はありましたが、実際の滞在は非常に良かったです。 前日にメールが来てチェックインの時間を確認や施設でのルールみたいな内容が送られてきます。 チェックインは17時で、スーツケースを持って移動困難なので、空港で1日レンタカーを借りました。17時前に一階のホールフーズの駐車場に停めて、入り口前で部屋の管理人から鍵を受け取る間は何度かメールでのやり取りがありました。思ったよりすんなりと受け取れました。 ホテルではなくAirBandBであることは事前に口コミで見ていました。この敷地内にあるフロントにコンタクトしても何もヘルプしてくれないからするなと言われていました。実際何も問題もありませんでしたので、オーナーにメールすることもありませんでした。 タオルやキッチンは4名分。シャンプーリンスは小さいアメニティーがありましたが持参したほうがよさそう。調味料はありません。食洗機の洗剤やスポンジはありました。洗濯機乾燥機の洗剤はありましたが前の人が置いていったものかもしれません。 清掃はチェックアウトまで入りませんので、タオルなどは洗濯しました。途中、ドアノブに手紙がかかっていました。読んでみると、施設側の弁護士からオーナー宛で、内容はこの部屋が8/23をもって契約が切れ延長は無いような内容でした。H.comで検索するとまだこの部屋の予約が可能ですので、他の口コミにもあるように自分が滞在中に契約が切れて、、、なんてリスクがあるかもしてません。 お風呂の広く部屋は綺麗でしたが、窓が開かない部屋でした。エアコンが非常にうるさいので温度調整が大変でした。それ以外は特に問題もなく、ホテルとは違いほっとかれ感が非常に心地よかったです。プールやジムも入れるようですが、時間がなくチャンスがありませんでしたので残念です。 徒歩圏内に通常のスーパー、薬局、ターゲットがあるショッピングセンターがあります。 駐車場は1日30ドルとあったので、利用しませんでした。レンタカーはチェックイン後に返却しに行ったんですが、一時的に停めたホールフーズで買い物せず出ようとしたら40ドルになってしまい急いで店内に行き買い物して10ドル払いました。 近隣に1日12ドルくらいの駐車場がありました。

I would not suggest this place too anyone, it was all too sketchy for my wife and I, we requested to check in at 1, by the time the guy got back to me it was 6 pm and I had to meet him down the street to get the key. I then checked in and had to call him since the a/c was not working and it was 82 degrees in the room, very uncomfortable. This is not a hotel, the whole process was odd and I would not recommend this place too anyone. You definitely can find nicer places for less and you won't feel like you are doing something wrong.

The suite is very clean and the owner is a nice person. One thing need to be noticed is that you can find many cheaper parkings very close from the apartment instead of parking inside the building for $30 per night.

From my home in Australia I booked accommodation at Tripbz Olive Suites about a month before visiting Los Angeles with my son and 10-year-old grandson. I received paperwork from Hotels.com guaranteeing our accommodation. I carried out all the instructions on the paperwork, including phoning Tripbz Olive Suites on the day of our arrival to find out how I could pick up our room key. I was told that if our arrival was before 5.00 pm the key would be delivered to us; after 5.00 pm it would be available at the front desk. When we arrived at 10.00 pm I showed our paperwork to the front desk and asked for our room key. We were told that we had come to the correct place, but instead of receiving our key we were told that the paperwork guaranteeing our booking was of no consequence--'someone should have brought the key down'. I phoned Tripbz Olive Suites and was again told that the key was at the front desk. When I explained that the key was not at the front desk, the person at Tripbz Olive Suites terminated the call. The person at the front desk who had told me we were at the correct place then said 'if you don't leave, there is someone else here who isn't as friendly as I am'. After that threat, we left immediately, not knowing where we would stay the night. This was at 10.30 pm in Los Angeles, a large and (to us) foreign city none of had stayed in before. Tripbz Olive Suites did not return phone or email messages from me asking what had happened to our booking.

Checking in required several phone & texts in order to "meet a man" in a Whole Foods parking garage & be walked through the do's and dont's - & get " swiped" for a $30 parking fee. ( per night). Prior to this dicey check in was a series of odd - rude texts giving instructions such as : "DTLA MTA Apple slide on arrival.." when I asked what the abbreviations meant... they told me to try google. It was the least customer care we have ever received from any hostel suite business stay /house rental in our lives, & Iv been a professional traveling musician for over 25 yrs. Please ask for the text conversation- that was insanely smug, rude & condescending. I have kept. We did not even go into our room after the vicarious "check in", we went straight to work in Pasadena, & came back at 12:30 that night. With a band of 5, we were told this location slept up to 7- so we assumed there would be plenty of room. On arrival, there were two full size beds in rooms ( meant for 4 people) & a couch ( not a fold out sleeper) in the living room. Apparently there is a blow up mattress in the closet if a party of 6-7. Not cool. The suite had 2 glasses in the cabinet, 4 coffee mugs, 4 plates. ( again, party of 7? how could this ever work?) The two bathrooms gave 4 very washed & used brown bath towels. ( for all 5 of us to use!) The freezer, no ice, the kitchen- not even salt & pepper. Minimalist LA style is cool- but this pushed on non functional. It was very clean. Check out hard too

We booked for 6 people but it is only good for 4. Air bed doesn't work. Sofa not enough for two people and floor is too cold to sleep. So one people couldn't sleep at all.

When I booked, I thought I booked a hotel room, however, this is not a hotel it is an apartment in the apartment complex “Eighth & Grand”. There is no place called Tripbz Olive Suites neither does the address, 788 S. Grand Ave exist. The entrance to Eighth & Grand is at 770 S. Grand Ave. When I called Tripbz at 4PM the day of arriving, the only message I got that check in was at 5 PM. However, I had to wait to 6PM before anybody showed up and I got the key to the room. When, I arrived at the room, there was a note hanging at the door addressed to SC Deal, the company behind Tripbz. It was from a layer, who informed SC Deal that they would be thrown out from the room three days after the date of the letter, which was dated two days earlier than my arrival. I again called Tripbz and asked what was going on, I only got the message that the manager would call me back, that newer happened, but after some hours the note was removed from the door. The following morning the electrical power was disappeared, as well as the hot water in the bath room. This made me somewhat nervous, but luckily, I found out that it was a general power failure in the building. Apart from a fire alarm the next day the rest of the stay was with no problems. I would strongly recommend that Hotels.com much more clearly indicate this is not a hotel. I will not recommend it when arriving from overseas. The checking in procedure and lack of information is not nice when arriving after 20 hours of travel.

Este es un appart muy bien ubicado en el downtown de LA que lo negocian de una manera extraña dado que el el front desk de ese apartamento no se puede mencionar nada acerca de esta contratacion, para empezar dan la numeracion de calle de un local (whole meats) que es tipo un supermercado de comida saludable que tiene unas mesas y sillas afuera...lo cual es preocupante porque tripbz no existe y no hay ningun cartel que asi lo indique. Ellos te interceptan telefonicamente, arreglan el encuentro..para darte las llaves..el vuelo se retraso, mi telefono no tenia linea de argentina sin servicio local..por lo tanto me quede sentado chupando frio durante tres horas....y esto te lo explica el mismo dia a traves de sms que NUNCA llegaron...tuve que contratar otrohotel RAMADA INN a las 23hs ..para pasar la noche y poder hacer el contacto el dia siguiente con el telefono cargado y un wifi del hotel que tuve que repagar ergo gaste 188 de esta porqueria +269 del Ramada + 10 de taxi...y saben lo mejor..que hable con la gente de HOTELES.com para que me devuelvan el dinero de la primera noche.. me atendio una gallega muy atenta que No resolvio absolutamente nada..asi que me siento ESTAFADO, lo peor es que no puedo entender como pueden contratar un servicio que es engañoso. La foto NO es cierta. El depto es bueno y no hay servicio de limpieza.

Health club was fantastic and even offered fitness classes.

The location is really good. You can buy anything downstairs.the apartment is good and nice. The room is clean also.

This is an interesting experience, due to the hotel is more of air b' n b type of rental. You are requested to not interact with the staff, and the checking in and out process is not traditional. And to be honest a bit awkward... I did enjoy the location, and the space. The amenities we're great as well as the location. I was in town for business so it fit when I needed to do perfectly and gave me more space than a typical hotel. I would recommend to individuals staying an extended period of a time in DTLA. There is a whole foods downstairs which made getting food very convenient, and it was accessible to lyft's and taxi's with ease.

Very clean and the apartment was comfortable, tastefully decorated. I enjoyed the ability to cook my own meals. I was very disappointed in the 2 to 4am traffic that was very loud. People over me had heavy feet and those walking in my hallway had no consideration for those of us sleeping.

Convenient location. Parking across the street is cheaper ($20/night). Good to have washing machine and dryer. Bathroom tap was broken. The room floor was not clean enough. It provided only one set of key, so my wife and I couldn't go out separately, which was the biggest setback.

Impossível de encontrar pq não é um hotel e sim um apartamento e ainda está com a numeração errada. Não é 788. Imprescindível ligar antes e combinar entrega das chaves. O site do Hotel.com também não souber ajudar muito a encontrar a pessoa para entregar a chave. Fiz mais de 8 ligações internacionais e demorei mais de 5 horas até conseguir encontrar a pessoa e pegar as chaves. Fora isso o apartamento é muito bom e bem localizado.

The location was great and the place was new and clean. I only have 2 real issues. One, the sofa bed (futon) is not really sleep able unless you are a young kid and sleep on half of it when it's unfolded. It's too small with a bar sticking up in the middle for an adult and the cushions are like rocks also. And secondly, they do not make clear that you need the key with you for everything. I sent my gf up to the room with key while I parked and found myself trapped 2 floors deep in the garage because I needed the key to operate the elevator and no stairs to be found. On checkout, because I had to leave the key in the room, I was unable to go back down to the garage where my car was parked again because of the elevator issue. Since tripbz is separate from the front desk operations there, it was difficult to explain my problem to people there to get back to my car.

Na verdade é um apartamento e não havia ninguém para nos receber. A comunicação com o Hoteis.com foi péssima e tivemos que resolver pessoalmente diretamente na empresa de locação. Apenas apra dar um exemplo, o numero do prédio é distinto doo que consta na resera e o numero do apto locado não existe. Somente conseguimos entrar no apartamento as 19:00h. Uma vez dentro do apartamento, ele vale a pena Novo e limpo, com todas as comodidades.

The trip was great, very close to everything, great for R&R

It should be easier & quicker to check in & out & store bags. Also walking garbage all the way down the long hall was a time waster.