The front was very friendly. We booked a heart shape jacuzzi room, which is the most expensive room. When we entered our room, we found that the jacuzzi was dirty, which was cleaned by the staff after we complained. And, there is no microwave or a small fridge in the room. And, our was quite noisy with the doors slamming and the motorcycles brooming. Free breakfast was horrible: no more scamble eggs or bacon. Parking is another additional $18/day. The plus side is that this hotel location is very good. It is within a walking distance to the Clifton Hill.