Overall wonderful property no complaints at all fine dining and shopping walking distance. The hotel is aesthetically pleasing and staff very polite and accommodating.

Nice hotel, good breakfast

one of the best hotels I have stayed at in Chicago. Great staff. Great restaurant and rooftop bar on the fifth floor. Location is within walking distance of most everything on Michigan Ave. Room was great , bathroom great, beds great. Would and have already highly recommended this hotel to several people. The only suggestion I have is with the shower products. Accessibility to the pump on the shower products is difficult to pump . If the bottles were a little higher in their holders you could pump the soap out easier , but all of the guests in our room had the same issue with the soap dispenser. Its a small critique , but you should know , thats why you are asking. Great job Gwen

Loved this hotel!!! I picked this hotel because I needed a place to stay in Chicago and because of its name. My name is Gwen and I loved staying here. I loved the rooms, location (it is walkable to everything even the water taxi on Michigan), and the easy access to parking. I can’t wait to stay here again.

Location, convenience, helpful staff

I wouldn’t stay here if you are looking for a 5-star hotel experience. Amenities were lacking on the property and in the rooms, service was mediocre-poor and the rooms are fine but slightly run down. Feels more like a basic, massive chain 4-star hotel than a “luxurious” experience. Wouldn’t stay here again, unfortunately - completely overpriced and I’m surprised that this is considered to be in the 5-star hotel category.

Weekend getaway. Beautiful hotel great service.

Excellent. I love this hotel. Very beautiful snd great location.

Hidden gem in a wonderful location. Spacious rooms with comfy beds. A pleasure to stay at.

Phenomenal location, so many things within walking distance

Favorite in Chicago!

Loved my stay!

This was our 3rd stay at The Gwen. Check-in, room, comfort and staff all great as they’ve been in the past. However, our brunch on Sunday was very overpriced relative to what it was, and it seemed hard to get a reservation despite the fact that it was almost empty when our time came. I tried on a Couple of occasions over the weekend to get drinks at the bar and gave up due to a long wait. I’ll maybe return not sure yet.

Overall highly over rated hotel. I had hoped for a much nicer experience given the local options at comparable costs but was let down tremendously. I highly regret not booking elsewhere. Interactions with staff were cold, unfriendly, uninviting and the several I interacted with during my stay were combative or down right hostile. Hotel claims to be “luxury” but there’s really nothing luxury about it except perhaps the bathrooms.

Wonderful getaway for a quick girls trip! Rooms have a nice amount of space and the concierge was unmatched! They went the extra mile to ensure my sister experienced a beautiful weekend!

Awesome place to stay. Had a great time in this hotel. Will come back again.

Very Relaxing and Peaceful

The Gwen was a really lovely hotel with great vibes in the lobby and bar area, too. The concierge helped us with balloons and champagne in our room as we were celebrating a birthday, and the employee who checked us in gave us two drink vouchers when our room wasn’t ready right away. Overall, it was a great stay and location and I’d stay here again!

Beautiful place. Parking $45 per day but plenty of spots and right across street from hotel. Very convenient. Close to restaurants in walking distance.