I arrived at 1:03am after driving 8hrs... systems were down and i waited until 3:01am to finally get my room, the lady called the gm 2hrs later and he said just verify the his license and last 4 of my card, then handed me my room key... could've solved the whole 2hr wait after already being completely exhausted and just verified my information first..i asked for a slight discount or rewards and was told no..absolutely crazy..