nice staff/no crazy fees

Small room! We had a king bed but no where to put are luggage! Check in was maybe the worst! She had no input or knowledge of anything about rates and had to check with the manager! Very disappointed with a hotel that was rated so high! You have to join there club to get WiFi! Really! At least that was what I was told! Never Again!

Every thing

Gtea

We liked everything about our stay except the bed was too firm and the pillows were so over stuffed we wanted to let the air out of them. We didn't get much sleep.

One night stop on a trip. One of the cleanest hotel and room ever stayed at. Very pleasant and efficient staff. OK breakfast.

Great. Clean and comfy room. Breakfast was good. Coffee was great.

The toilet was broke when we checked in took a while to get a room

My room wasn't ready for 5 hrs after check in and then charged me 30.00 extra. Then keys didn't work so couldn't even leave to eat

The hotel was convenient but they said i smoked in the room and charged me a 100$ cleaning fee i will never stay there again

Nice hotel. It’s was uodated, clean with comfy beds and pillows. The breakfast was great as well.

I have stayed at this hotel before and this stay was alot different. For starters, the air in my room was not cooling so the hotel gave me a fan that was half broken, we couldn't change rooms because we were told the hotel was booked, and from the parking lot, that was true. The room also had broken items that I took pictures of because I didn't want to get any surprise charges. Next issue was linen for the pullout bed. We called the frontdeask and they told us we had to come to the front desk to get some linen because they couldn't leave the front desk because they were short handed. But I will say this...The next day we left early and came back around noon and all issues were addressed. So the stay was not all bad. Just started off bad.

Short distance to airport and to our event on the other side of Louisville

It was so clean and beautiful! We will definitely stay here again when coming back to our home state! Breakfast options were wonderful! Friendly and welcoming staff😊

We arrived on Friday Night and the lady who did the check in was great. Very friendly. Loved the suite as we had a separate couch and TV. Room was clean.

very clean

The front desk staff is amazing. They are most helpful and very nice. The cleaning could use more attention. The bed is comfy and shower has nice water pressure. I believe someone had smoked in my room prior to arrival. When I went to my room the window was fully open and it smelled unpleasant. I made a couple of cups of coffee and left the window open until bedtime and that seemed to help.

After Check-in I was not given the room that I had paid for so we had to go back and request the room that we did pay for. I specifically got your room. That was supposed to have a rolling shower for my son. That is great in a wheelchair. The bathroom was very large, which was nice. The only problem being is they crammed everything into one corner where the shower and sink are. So there's absolutely no room for maneuverability to get the chair, get him out of the chair and whatnot the sink is very badly misplaced, also, all of the doors are extremely heavy and difficult to open. So if you were someone with a handicap, trying to open them, your cells and maneuver into the room, it would be an absolute not able to do, they are so happy and they close on you so quickly. Second thing that I found upsetting was that we were not offered fresh linens on our second day of our stay. No one came to retrieve any garbage, so that was a little upsetting. The staff were very friendly and I did not voice my concerns to them because it was during my stay and I did not want any issues. I just will not be staying with with this hotel.In the future.

Very nice hotel. Will certainly stay again.

Easy parking. Beautiful entry way. They have renovated the hotel which they have done beautifully. Our room was very clean and updated. The bed was comfortable. Free breakfast which was good. Would definitely recommend it. I wish that the vanity was bigger in the bathroom. But other than that it was great.