Aura on Flinders Serviced Apartments

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We were pleased with the competitive pricing of the apartment, especially given its convenient location. However, we were ultimately disappointed with our stay due to several issues that fell short of basic expectations. We booked the apartment for five adults, fully aware that one of the sleeping arrangements would be a fold-out bed. Unfortunately, what was provided was not a proper bed but a fold-out chair, which lacked a mattress and was extremely uncomfortable—completely unsuitable for an adult. In addition, when we went to have breakfast, we found the cutlery to be dirty, which was both off-putting and unhygienic. We expected clean and usable kitchenware as a basic standard. The most concerning issue, however, was discovered on the morning of our departure. As is our usual practice, we stripped the beds and were horrified to find that one of the mattress protectors had a large, visible urine stain. This level of cleanliness is unacceptable and left us feeling quite unsettled. It is difficult to understand how this was missed during the previous cleaning. While we understand that noise or external disturbances may be out of your control, we do expect a minimum standard of cleanliness and comfort when paying for accommodation. We don't usually make complaints, but the condition of the mattress protector and the general lack of cleanliness were truly disappointing. Had we discovered the mattress issue earlier, we would not have stayed. We hope you take this feedback s

Receptionist (Lady) was great to deal with, and upgraded me.

This was an excellent stay. The staff were terrific, accommodating, helpful and cheerful. The room was excellent, spacious, extremely clean, very well resourced with cooking and laundering facilities. The bed was so so comfortable. Lovely hot shower. I will be delighted to return as a guest at any time. Thankyou.

Very noisy and wasn’t very clean , was a very reasonable price and a good spot .

What an absolute gem Aura is. I could not ask for a friendlier welcome from the staff and a genuine greeting when checking out. Another restful nights sleep on an extremely comfortable bed (and I’m fussy). The room was sensational with views to match. Highly recommended

Have stayed here 4 time now. Good value

Loved the room even got a cheeky late check out. Was able to keep the car there after check out for a few more hours. Great price. Only issue very minor there was no milk in the frige.

A lovely clean spacious apartment. Balcony view is amazing. Comfortable bed, great shower, great kitchen and utensils. Remarkably cost. I will return.

The room is a little bit small but the view makes up for it. The bed is soft and 2 beds put together but good enough. Walking distance to coffee shops, restaurants, bottle shops. Crown is a 10 min walk

Consistently fabulous experience at Aura with friendly staff, spacious room, a very comfortable bed and a relaxing night's sleep. I could not have asked for more

The property is conveniently located to transport, dining and venues. It is staffed at all appropriate times. The rooms are spacious and well designed.

Staff was very friendly. Room was great loved the views and very comfortable and clean will come again fir sure

Had a great overnight stay

This property is very convenient, being close to the Melbourne Aquarium, Southbank, Southern Cross station and multiple tram routes. There are a number of convenient cafes and breakfast venues and convenience stores close by. The two bed suite we stayed in was well laid out and equipped and had a small balcony we could sit on. The bathroom would be difficult for people with disabilities as it was quite small, but adequate for most.

Property was close to city but no parking and no room cleaning we stayed 4 days without cleaning

View was absolutely stunning!

Not a very good view

Good place to stay

The bed was terribly uncomfortable and the wifi was awful