ฮอร์ทซ์ โรงแรมและรีสอร์ท

It was an amazing stay, venue is good for relaxation.

We had a very difficult time getting to the hotel as what was advertised here’s under ‘Bali Village Hotel’ when we were not advised about their change of name to ‘Hortz Hotels and Resorts.’ More than expecting it to be searchable on waze, we had to ask a number of people on the road where Bali Village was. No one knew. What’s pinned on waze is vague, not to mention. The indicated contact number on this Hotels.Com site re Bali village is non-existent too so there would be no way for new customers to find what they have booked for except if they had Dora the explorer’s skills. We had to circle around Tagaytay for nearly an hour to find a knowledgeable samaritan about the new resort. Not going to discount the fact that the place is beautiful and the staff were more than accommodating. Plus points for allowing us to take our dogs along. I have to mention that food in Tipanan was excellent! The serving was big enough for 2 people each viand and that I would definitely come back to the property even for a random weekend dining.

The hotel is very decent and 5 stars to all the staff with their excellent services. They were spoiling me in my stay. I dont need to ask them they will very attentive to assist me in my need👍👍👍👍👍

1. Employees in hotel does not know our booking. 2. I was waiting at the entrance for 40mins to check our booking. 3. So many insects, cannot sleep well 4. They got my ID, well did mot return during check-out.. well I am screwed now

We were not able to check in on monday . The hotel is close !!! what to do now ?