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Reception was adequate. Lift was out of order. Fridge in room was broken but housekeeping sorted a new one for us. Telephone in room didn't work. Shower screen had been removed so having a shower soaked the floor. Overall, the room was good with much needed a/c. Breakfasts were the highlight - excellent fresh fruit, scrambled eggs, toast and pastries, coffee and fruit juice. Didn't eat at the restaurant as it seemed too quiet and a bit over-priced. The "village" is delightful with a couple of shops, a bar, a huge outside seating area and a pathway up to the water spring. The swimming pool and surrounding area was OK but it was dominated by guests from the spa who were constantly chatting loudly on their mobiles and taking hundreds of selfies. Parking was easy - we parked (free) every day just outside the hotel. A great place to stay for a week so long as you have a car. No good for people who have mobility issues.

We visited this hotel a few years ago and sadly it has lost a lot of its ‘feel’. Then, there was a very traditional and beautiful bar, which is now modern and could be in any location/country. Reception is now quite isolated from guests so you don’t enjoy any interaction with staff as you come and go. In general the hotel room was clean and comfortable. The food in the restaurant was good and not overly expensive but overall it’s just missing that something extra to make you want to go back - apart from the location in the beautiful Monchique!

Excellent and quite place

Ruhige Gegend, schön gelegen. Im ersten Zmmer hat die Toilette nicht funktioniert, haben jedoch am selben Abend ein anderes Zimmer erhalten. Gute Klimaanlage. Gartenzimmer haben keine Sitzgelegenheit aussen. Spa nur am Wochenende offen, war aber so bekannt.

Beautiful location, friendly, helpful staff. Clean & spacious room. Grounds were lovely too. Would have had 5 if the spa had of been open.

Location was good.

The bathroom had black mold. Bathtub/shower was dangerous.

A estadia foi excelente, o quarto era muito confortável, com uma pequena varanda (havia um barulho do motor que incomodava muito), banheiro limpo, bons amenities. Café da manhã muito bom e serviço também de qualidade. Infelizmente o spa estava fechado para reformas, mas fomos avisados antes e mesmo assim, aceitamos a reserva. Recomendo este hotel, e com certeza voltarei.

Très bien Chambre très confortable

We were on a house hunting trip - Beautiful location, gorgeous hotel, fantastic staff. Bed was a little uncomfortable though and the scrambled eggs at breakfast weren't the best 😉

Rustige ligging. Oudere kamers maar wel proper. Eten eentonig, er mag meer variatie zijn.

The toilet & AC did not work properly. The shower head was very loos & could not stay properly. The wall & floor rag is dirty. The bed sheets were clean & the breakfast was good. To expensive for the price paid.

Pros: - Very Good air Conditioning - Very beautiful view - Not very busy pool - very Clean - Friendly Staff Cons: - The Food was hit or miss - Often Missing stuff on the Menu - Website info was out of date - Bath was leaky - Charging for the water which is exactly the same from the taps

Helpful and accommodating. Only flaw was the mini fridge did not work. It was not such a big deal and we did not report it

Terrible beds, worse food. Hotel is understaffed and the staff they have are mostly rude. The food is an absolute train wreck of grease. Turkish sauna was broken. The "thermal" water is not hot, but luke warmish. Locker room was disgusting. The property is beautiful and being wasted by imcompetent management. Stay elsewhere, eat in Monchique and stop by for a walk around the property.

Place is nice and relaxed . Missing more stuff to provide massages at spa and also some machines to buy water or snacks after closing hours . Otherwise all perfect and def finely come back

It was OK, everything is stuck in the 70’s. The buffet dinner and breakfast were great, and we had a jazz pianist over dinner which was awesome. We walked down to the thermal pools €20pp extra, and they looked very uninviting, so we swam in the outdoor pool. I would not recommend and wouldn’t go again

Comfortable room. Quiet place Quite extensive breakfast. Can’t comment on the dinner, as we had it elsewhere.

Welcome to resort was great. Unfortunately there were too many steps to the pool to negotiate. Dinner was a buffet with limited choice but was very good. Mix up over what was booked and paid for resulted in us being presented with a bill for dinner in the restaurant which was unfortunate. Eventually restaurant manager agreed to sort out with reception. Good breakfast with lots of choice.

Il est presque scandaleux qu'un établissement 4 étoiles remplace le sommier par une simple planche d'aggloméré qui grince toute la nuit. Inconfort et bruit incessant empêchent de dormir ... c'est pourtant la fonction principale d'un hôtel. Le personnel de reception object qu'un sommier n'est pas nécessaire..... nous sommes dans un etablissement à 140 € la nuit ! Lamentable.