Marbella Beach Resort at Club Playa Real

This is arguably the worst hotel in all of Spain. The reception staff is nasty and refused to help senior citizens struggling with luggage on their front steps upon check-in, where you are handed a menacing letter, threatening all sorts of things such as penalties and add-on costs for emptying the trash and a full days charge is you check out a minute past 10am. Maid service is extra. The room wreaked of mildew. The reception personnel insisted it was inspected by all of them ( à rather dubious story I think) and insisted it smelled fine. We kept the windows and doors open 24/7 since they refused to acknowledge the problem and refused to refund. We spent a fortune on air spray, bought our own toilet paper, found no way to contact the front desk by phone, elevators are shut down when reception closes at 6pm and a deposit was held to cover penalties but no services They insisted that the 140 cm bed is called a Queen size in Spain (it is not), the horrible rotting mattress was covered in plastic to hide the smell, the other furniture was also decrepit and foul smelling. The overall property is clearly neglected, especially the beach. The property “feels” dirty. This is all highly unusual in Spain where they are fanatically obsessed with cleanliness but the most unusual of all was the nastiness of all personnel in a country where you would normally find the warmest and friendliest hospitality of possibly anywhere in the world. This horrible hotel was understandably deserted.

Bad reception service

If you are from Canada or US , please be advised their definition of resort is very different from UsA and Canada. Their resort is a very un all inclusive apartment that you even need to have salt and soap on your own with limited access to transportation while it is hard to book an economic car in Marbella . Very disappointed

Very friendly Personal, and very nice atmosphere

Grosszügige Wohnung. Nahes Meer mit Strandrestaurant. Wenig lokale Kultur in der Umgebung, viele Ferienwohnungen und -Häuser, die in der Nebensaison leer stehen.