We are 4 Thai costumer. We booked the room. The room from we booked that is not the same from the website. There are several bad things that I get from the hotel. First, the reception staff was not friendly. For example, when I complained about why the room is not the same from the website. Reception staff told us that we wants to Thai costumers to stay in another place. We felt like you separated us. Now it 21 centuries, you should not judge us. We are the same citizens. Second, about updates photo of room. You should update all the room. We go to your hotel that is not the same from the website. It is your position and it is your position. We are not wrong. Third, when we complain you, we expected you to say apologize for us but you never say. You don’t learn how to Dealing with Guests’ Complaint. It is terrible thing. I am your guest . Please don’t decide the things for us. Do Judge other in same thing that you think . I went to every hotels in Thailand. , they never separated us . To sum up , it will make your hotel successful in Business if you learn how to say apologies.
11 ธ.ค. 2018
Openly it looked like deserted hostel like ayuthaya ancient city...it was really boring ... I felt I am alone in whole 3-storey building... noone to chat or speak.... but it was ok in term of cleanliness as it was described in web