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A RAT was running around in the ceiling all night & came down to the snack bar in the room 802 on the Saturday 9th September. We were requesting a nice quiet & large ocean view in written and by called directly to hotel staff earlier on arrival date. We ended on second floor just above the Italian Capri with large hut & coconut view, though, other rooms with the type and price we paid for was also available.... because we cannot stand the RAT and requesting to move out. Moreover, we found out that in the other room, there was full of snacks in a basket in the snack Bar and also confirmed by sort of Philipino staff but in the Room 802 there was empty Basket in the Snake Bar, intentionally or not, I was not available to interview the housemaid just yet. That is all for now. I will write more later....

Needed a bit of a makeover. A bit run down. The beach was perfect.

Fantastisk lille oase med virkelig smuk strand. Vi boede de første 3 nætter på nabohotellet som er bungalows. Restaurant området er SUPER lækkert og morgenmaden virkelig god hvor alt står i aircondition. Haven med den store pool er også ret unik. Kommer gerne igen.

Located outside the town in a large green area, the hotel offers a peaceful atmosphere, but its hilly location makes transport necessary. The interior is modern and pleasant, and the hotel has spacious grounds with both a large pool and a beach club. The beach is beautiful, and the spa is excellent. However, it’s unfortunate that the beach and surrounding areas are open to non-hotel guests, limiting the space available for those staying at the hotel. There are some drawbacks. The balconies and staircases lack child safety features, and some children’s chairs had mold. The hotel is not wheelchair accessible, and the restaurant is pricier than other local options. Wi-Fi was very poor, and housekeeping was inconsistent, failing to change bed linens until requested. Storage space in the room was limited, and there were no smaller towels. Non-hotel guests also took up sunbeds. The hotel has many stairs, which makes it difficult for those with strollers. The hotel offers free transfer from the pier, but there was poor communication about this service. The shuttle to town ends early, limiting evening trips, though taxis are available. Despite these issues, the staff were friendly, and breakfast was fresh and tasty. Overall, the hotel offers a relaxing stay with a luxurious feel, making it a good option for families. Despite some areas for improvement, it’s a place we’d return to.

Området var fint. Flot udsigt, men desværre plastik på stranden og cigaretskod i græsplænerne. Kun en taxatur væk fra by/butikker. Hytten var slidt. Bruseren hang løst ud af vægen og blev kun nødtørftigt repareret efter vores henvendelse. Morgen Mads buffet var for så vidt fin, men der var kun en kaffemaskine, som var alt for langsom til antallet af gæster. Så hvis man kunne ikke få varme æg, hvis man ville have varm kaffe og omvendt. Der burde klart være en maskine mere.

Le site est vaste et magnifique. Le restaurant a su nous retenir car il offre une grande variété de repas et est excellent.

Very beautiful beach resort for couples retreat. Will go again. Location a bit difficult with very small road entry, but worth it. Taxi to other places on island 400THB.

Fantastiskt boende, bra service, mycket bra beach

Virkelig hyggeligt hotel, med fantastisk personale. Hotellet ligger et stykke væk fra de fleste ting på koh tao, men nemt at tage taxi, scooter eller hotellets bus. Perfekt hotel hvis du ønsker få nætter på øen

Do yourself a favor and don't come to this hotel. There was construction here with terrible noise from 8 in the morning until 5 in the evening, they did not notify us at all and charged full price for the stay. after talking with the manager , he shows us that it appears in the fine print in the conditions on the website we booked, in a place where no one really sees it and he says there is nothing to do and it is our problem because it written there . after he ask if we want to move to another room but it doesn't matter because the noise is just everywhere and the room is far from the entry. In addition to all this, there is a bad smell in the rooms relatively far from the city and simply a disdainful attitude from the staff and the manager. The only thing that is beautiful here is the beach and that's it, but the noise of the construction comes there as well

Nice resort, but could have been great if they changed the room specifications to Ocan view, partial Ocean view etc. Beds was hard, view from building with rooms with numbers 7.. are not ocean view, hardly partial ocean view. Be specific when you book ocean view that you don’t want to stay in that building. Beach and pool was nice.

Rooms were ready for a good clean and redecoration. I think you should say that there are no lifts and many stairs to some rooms. Also the 11pm power outage makes it dangerous on the steps as it is so dark. Why not have some solar lights?

This place is amazing and on a beautiful beach in a quiet area of the island. They offer free paddle boards and kayaks, and can assist in snorkeling tours. The restaurant is expensive comparing to other options but the food is great and there are other options in the near surroundings if you want to spend less. I recommend renting a scooter right up the hill from the resort about ten minutes walking if you want more flexibility on transportation. Overall a great place and very nice and accommodating staff. They have shuttles that can take you to and from the ferry as well which is nice. Highly recommend!

Room condition and cleanliness was probably the worst we have experienced in Thailand. Room is tiny and not like the photos. Restaurant and drink prices are very high. Lots of rubbish in the sea. Wouldn’t recommend.

We stayed in the Beach Club. Out of my whole month stay in Thailand, this stay was the worst by far for the price! Whilst the room had a great view, it was in such poor condition. The room was extremely run down, with peeling paint on the walls (lots in eye sight), cladding behind the bed was not fixed, leaving a gaping hole into the room and there was mould all through the shower and in the grout and it felt dirty. They did not provide hand towels or face washers either. The bed was uncomfortable (you can feel the springs) and the pillows were so old they were all broken up sponge. Only positives were resort breakfast and the drinks. Also they booked us a taxi for our boat at 7am, which turned up at 6.45am, 25 mins late, and we only made our ferry by 7 minutes. The receptionist told us he was up the driveway coming, 5 times (which took 15 mins) which was to fob us off and get us to wait. I was unfortunately sick for my stay, so had no choice but the stay in the room we were given, but warning, for the price, I would not recommend this resort for a long stay!

Veldig bra opphold, flott hotell, deilig med privat strand og fine basseng! Eneste minus er at det tar svært lang tid i resturanten… men maten er god!

The hotel is situated in a truly stunning location, featuring a beach, pool, and palm tree park that are nothing short of spectacular. The unique design of the buildings seamlessly blends into the landscape, adding to its allure. However, despite its remarkable setting, the hotel is falling short in terms of maintenance and cleanliness. Litter is often scattered around the premises, and there is a noticeable lack of upkeep. While our room wasn't dirty, it didn't meet our expectations in terms of cleanliness. Additionally, the limited provision of towels for the pool, while understandable for environmental reasons, should be consistently addressed throughout the guest experience. It's disheartening to note that the same issues mentioned in previous reviews still persist. While the hotel has the potential to be a true gem, it's being overshadowed by neglect. Taking prompt action to address these maintenance and cleanliness issues could transform it into a truly exceptional destination once again. Unfortunately, based on our experience and conversations with others, it's unlikely that we'll return. However, we hope that the management will see this as an opportunity to rise to the challenge and restore the hotel's former glory.

As I made it clear when I was staying there that even though they like to call themselves a 5* resort they are barely 3*. The beach is truly beautiful and the hotel matches its surroundings, but unfortunately it’s in desperate need of a “facelift” and their staff needs training in problem solving and general hospitality. Everyone means well but unfortunately I found that the automatic answer “No” is a go to on anything you ask and a general miscommunication between staff and forgetfulness is rampant. Would not stay there again and wouldn’t recommend it to any of my friends. Not worth the money

The hotel is located far from the center and labels itself as a high class hotel, in fact the hotel has a poor level of maintenance both in the rooms and in the public areas. Poor breakfast with almost no vegetables and no cheese. I took a luxury suite at a high price and got a room with poor air conditioning, a door that doesn't open easily, there is no elevator and the stairs on it are not fixed at varying heights and I fell off them because of that