Hotel Soleil Ha Long – Trademark Collection by Wyndham

Liked breakfast and bedding

Nice bedding,magnificent view, nice breakfast

The property is a bit tired compared to their pictures. Additionally the cleaner left my door wide open all day (twice) and the swimming pool is closed.

無料で部屋のアップグレードしてくれましま。

Great location and service

Nice and friendly staff. Efficient check in & check out process. Our room is spacious, clean and modern.

We stayed here the night before our Halong Bay cruise. Beautiful hotel but no amenities. Pool was closed, restaurants were closed. Ha Long, the city, was “dead”. Cheap restaurants with poor quality food.

I loved every minute of my stay, service was superb, my only complain was. that the pool was closed (early october), which I was looking forward to use it. Very nice place to stay for a few days

Fantastic hotel Really really nice Great stay nice staff, very serviceminded

特に不満はないです。

Fine for a night before a cruise or moving on elsewhere but for a new property some areas already a bit tired - such as the bathroom. Staff at reception were helpful but spa/massage staff were not as attentive, started the wrong treatment and asked for tips and then asked for more when we did tip.

The shower was hideous. It had black mould and my daughter refused to shower in it. I did, wesring my flip flops

good location, next to scenics spot

Wow! Amazing, beautiful room. I am so shocked at the price $100 AU dollars a night for beautiful big spacious suite including breakfast in lovely comfortable hotel.

立地は便利な場所で、レストランも近くにたくさんあります。 一泊ならここをオススメします。 朝食も普通に美味しかった。

Had a rough start at the hotel. Reception coudnt find my booking through expedia that i made since november 2023. Not sure if it was expedia or the hotels fault but after 20min they finally found my booking. The staff were polite and helpful throughout my stay. They were the best thing about Soleil after the buffet breakfast which was excellent. Tasty and plenty of choices, from asian to western cuisine and plenty of fruit. I suggest you eat as much as you can at breakfast because the area have almost no good restaurant nearby. The restaurants across the streets are basically tourist traps. They serve the worse and smallest pho i have ever tasted anywhere. The fried rice have hair in it and the most tasteless spring roll in all of Vietnam. Thats why you dont see locals eating there. It feels like a ghost town in the area sorrounding Soleil. Better to stay on the other side of the city if you want good food. The gym area is huge but only have dumbells that go up to 25kg and cable machines that are barely functional. The seat at the bench press machine isnt even bolted on and they move stiffly due to no one maintaining them at all. My panoramic room was clean and functional. Great view of the street facing the roudabout and the ocean but no soundproofing at all. Im on the 21st floor and i could hear a nightclub 2 km away until the middle of the night then its chicken crowing in the early morning from the neighboring area.

Front desk staff are friendly. Room is big and bed is very comfortable. Bay view is fantastic.

Beautiful property and one of the best rooms that we have stayed in during our visit to Vietnam. Great views of Ha Long Bay and close to the port and hop on hop off bus stop. Staff were very helpful.

호텔 프론트에서 엘리베이터로 이동하는 곳에 짧게 계단 구간이 있어요. 벨보이를 못마주칠 때는 직접 무거운 캐리어를 들어올려 이동해야했어요. 준비해간 필터샤워기가 단 한 번 사용에 누렇게 변했어요. 조식이 먹을 만한 게 별로 없었어요. 실내 슬리퍼가 1회용이 아니에요. 하노이에서 숙박했던 le chanvre 호텔이 너무 맛있고 깨끗해서 더 비교가 됐던 것 같아요. 하지만 시티투어버스, 놀이공원이 바로 건너편이고, 크루즈 라운지와 맛집들이 가까워서 도보로 10분~15분 안에 이동이 가능해서 편했어요.

This hotel at first appearance is excellent . Peel of the layers and Oh Dear. Good location , room on arrival was clean and tidy . THEN The restraint is beyond slow 3 people and us 40 mins for food , I got mine then my husband got his after I had eaten mine. Mango smoothly is very good only took 20 mins to arrive ! . The next time 30 mins for 2 bowels of soup ! . Let’s talk cleaning , the mad would nock at 830am even if we had the do not disturb on, she was not impressed when we said we are not up every day this happened. We went out for a day came back room not cleaned at all . No manager was ever on site so we where told ! We where going on a night cruise and wanted a shower and had no towels. Eventually 25 m8ns later and 2 calls to reception they came with towels . hot water is hit and miss want a shower around 8 am no hot water or after 7 pm. THIS IS A 5* HOTEL I think not . Next yesterday we returned after a day cruise the room had been cleaned LOL a pile of black hair on the bathroom floor ? We are both blond ? Showed these to the receptionist as we checked out : Manger not available. very , very poor and for no manager in 5 days ?????