การให้คะแนนและบทวิจารณ์โดยรวม Homewood Suites by Hilton Gainesville

The staff was very accommodating.

We have stayed at this property several times. We get a room that is accessible due to some disabilities my has, however this time the seat for the accessible shower had been removed, even though it was advertised to have the seat and the picture showed the shower to have a seat. This created a situation where the shower was useless to my wife.

This is a good hotel with great people. The facilities are better than most at this price point. The rooms are clean, newly painted and relatively quiet. I had some issues with the TV remote, but that's a minor issue. There is a gym, and pool and half-court basket ball. The breakfast was fine with what I've come to expect from these types of stays: scrambled egg, sausage or bacon, toast, some fruits, yogurt, etc. and of course - a waffle station. Everything was clean. - They do have good coffee! Location was fabulous! It is close to the interstate and very close to restaurants and shopping, and only minutes from the University, but far enough away to avoid student traffic. What impressed me most was the staff. Someone showed up late for breakfast besides me. (All I wanted was coffee and I knew it would be available.) This guy was upset and quite rude to the staff - demanding to see the supervisor! Although it was completely this guy's fault for not arriving on time, the staff (Brenda and Ashley) were nothing be kind. The manager (gosh, cannot remember her name) handled the situation with calm. (I could never do her job.) In the end, he left satisfied with the solution, and we made it a point to compliment them on how they handled such a distressfully rude guest. I would stay here again in a heartbeat.

the rooms were spacious and clean. I had a first floor room near the elevator and it was easy access and quiet. Staff was awesome and check in was fast. Buffet was very good

It was just fine, no problems

Very nice accommodations - bed comfortable - complex well maintained & clean Only negative I have is the $75.00 pet fee. That is way more than the $25 customary and is no where posted before booking - lesson learned, call 1st

Everything was great

Hilton has multiple types of properties and I would consider this one a solid, mid-range hotel that makes you feel upscale. Very good breakfast. Beer and wine available. The two bedroom suite was extremely spacious and perfect for a family of four.

Great

The room was dirty upon arrival, and housekeeping was only provided every other day — supposedly for environmental reasons. But ironically, the showerhead kept leaking water nonstop, which is a real waste. The bedding was old and worn, and the dishes were dirty and sticky. On top of that, when we checked in, we weren’t even offered water, while other guests were — it honestly felt discriminatory. This hotel is absolutely not worth more than $100 a night.

My room was just as described. I had a wonderful stay.

I waited until the last minute due to health decisions to attend my daughter's graduation. There was not much to pick from but I found this little gem of a hotel.

Very friendly. Quickly responded to requests.

The suite was very roomy and clean. Breakfast was good as well.

Beautiful and accessibly.

Clean room, great breakfast

We were very comfortable; place was quiet and everything was to our liking

My stay was good. The only problem I had was the mattress it was a bit too firm. Other than that everything was great.

Layna, Alex and Zeth at the front desk were very helpful with excellent customer service. The hotel is very cleaned, secured and cleaned. We highly recommend it!

Nice size accommodations, however, there were dirty utensils in the room and a big stain on the floor. Also, at checkout, we were leaving the room on time, and they locked the doors on us and then called and asked if we were going to leave. Not great customer service.