I like that the property is close to many stores and restaurants and that it is especially close to Sight and Sound.
What I EXTREMELY disliked was the treatment from the gentleman at the front desk. I was told his name is Dee.
From the moment we walked in to check in, he was rude, not welcoming at all.
I asked if I could use the CC that I had used to reserve the room and he obnoxiously said, whatever you have to pay the reservation now, which the last few times I’ve stayed there, I paid at CHECK OUT!
Then we needed bed sheets for the sofa bed and I unfortunately had to go back downstairs to ask for them and when I did, he says, you need sheets??
Then ONCE AGAIN we needed toilet paper because there was only 1 unopened roll as well as what was left on the TP holder.
His attitude again was poor after we asked for it.
Matter of fact, the night we got there, a party was being set up in the lounge and the next day, one of the women from that group happened to be at the front desk at the same time as we were asking for the TP and she commented to us that he also had an attitude towards her and she thought it was something against her but we came to the conclusion that his customer service skills are LACKING and she said, and I quote, his a** is glued to that chair and doesn’t want to get up for anything.
It was a very disappointing experience because for the last 2-3 years this was my go to place whenever I traveled to PA but I will now be staying elsewhere.