Overall Ratings & Reviews Quality Inn at Albany Mall

Terrible!! 2/5 stars. My fiancé’s luggage bags were stolen on the property. We went to the front desk and asked them to check the cameras. We were informed that they were no cameras by the stairs or our hotel room. Which is crazy. No one saw anything management was of no help they told us to calm down. No help.The only reason we found his luggage is because we were knocking on every hotel door. My fiancé was suspicious of the neighbors in the room next to us. We knocked twice no one answered third time they answered and said they had the bags. They were crack heads. Our hotel room had a smell to it. By the microwave and refrigerator it smelled awful. The only reason why we stayed is because it was only for 4 nights. In the middle of the night I saw roaches in the bathroom. I made sure to wash my clothes before putting everything in my car and shake/check my belongings. Only reason for 2 stars is because I like how there was no deposit needed and the hotel was in a convenient area.

The staff was very polite and accommodating. I could tell they didn’t have much staff available to help maintain the facility. The room was clean and the bed was comfortable but the bathroom looked like it was half cleaned or a rush job or like there had been some remodeling done and it wasn’t fully cleaned afterwards. I must say though that when I voiced my concerns about the bathroom they came and recleaned the bathroom. My only other concern is they didn’t have anything for breakfast but dry cereal pan biscuits and gravy and this was at 7:00 am. Otherwise it was ok.

The bed was uncomfortable, some lights didn't work, mold in shower, floors in handicap room was very slick, bugs in one ro. om, insulation around doors was missing allowing bugs in room and heat and noise in. We had 2 rooms and handicapped bathroom was unsafe with limited space and bathing facilities. Personnel was very kind but facilty left a lit to be desired.

The place was okay.Nothing special but it was all right

The room was clean, bed comfortable, nice large shower! However, when we came in for breakfast at 8:30 am, although the end of service was scheduled for 9:am. Not much food was left, no waffle making mix, nor apples or oranges only one slice of bread left and no staff to replenish missing food items. We noticed that a large group of workers were staying at the hotel and might have helped themselves for take out?! Next day of our stay I realized that I had forgotten my 2 jackets in our room closet and called the front desk and was told that they were not found! I know for a fact that I did leave them there. and didn't receive a call back as promised!

Dirty!!! Thank God it was only one night. Never again!

The staff was very accommodating and the room was clean.

There were roaches in the room and people smoking every where.

I gave a four star only because the breakfast was not sufficient. The microwave did not work. No water only orange juice.

Average but nice and budget friendly. Would recommend

We stayed just for a quick stop to get some sleep before continuing our drive. We came in close to 10 pm, and there were guests in line in front of us. The lady at the desk chit chatted with them for 20 min before acknowledge us. The room was decent and beds were comfortable. No one was at the counter in the morning. There was a sign that said be back in 5 min. Another guest was waiting, and he said he was waiting for 25 min already. There was no waffle mix, oatmeal, fruit, milk, and we were trying to eat and leave. Finally, after 25 min, 4 employees came down. My husband asked 1 of them if she could refill the breakfast items. After 20 more min there was milk and oatmeal packets. We gave up.

I like that it was safe and quiet. What I didn’t like that the hotel didn’t have a bathtub

Property was very clean and staff was exceptional.

Great stay but awful breakfast for the price and it being Quality Inn

Very attentive staff

Our stay at the quality inn was excellent! Staff was very helpful. Breakfast was good and had decent options. Bed and bathroom were clean but housekeeping could be more thorough, our microwave was dirty. Will definitely be returning, overall it was a very good value!

The hotel was decent. I would have liked more for breakfast but is was ok. The pool was closed and there was no hot tub.

It appears well maintained and very clean. The young woman that checked me in was very friendly and patient

Clean, comfortable, great price and wonderful customer service. I stayed a week while in Albany for the Christian Worldview Film Festival. Will stay there again.

For the price, it was a good clean Motel