Overall Ratings & Reviews Best Western Plus Big America

We chose BW since we've had good service in the past. Upon arriving at Big America I noticed 'caution tape' up around the pool area. Some other guests were having a 'tail-gate' party after work, playing their music loud. My wife insists that I take the first shower to test it out & that 5 minute shower went normal. When it was her turn the hot water ran out after the first minute. She had to finish up rinsing her hair in COLD water ! We checked the temperature of the water in a few hours & found it STILL COLD ! The next morning the desk clerk gave us a Feeble excuse about 'That Wing of the Building'. During breakfast it seemed like the hotel crew were allowing Homeless people to eat & we felt uneasy because they weren't very clean. Needless to say, I checked out that morning. We were going to stay 9 days to take care of some business. I have lost confidence in BW, and certainly will NOT stay at Big America again. The desk clerk offered no apology & made no effort to put us in another room. In this case, we, the customer, were not their first concern. Were we just supposed to accept 'cold water' showers? It felt like we were in a 'third-world' city !

Clean, quiet, spacious rooms with microwave, fridge, coffee maker. Loved that the restroom had a separate vanity with bench and the shower had excellent water pressure. Comfortable bed with nice quality linens...except the pillow was a bit fat for me. A good value. I would stay there again. :-)

Privacy

Very clean super friendly people thank you

There was a homeless couple parked below our room. They slept in their vehicle for two nights and even went to have breakfast. Very strange that the front desk didn’t catch that.

My room was very nice and clean with a living room area separate from the bedroom. It was very quiet. A safe place to sleep overnight and the price was right. Free breakfast as well. Thank you !!

Comforter bed was dirty

STAFF WAS VERY FRIENDLY AND HAD A NICE ATTITUDE . THE YOUG LADY OF THE BREAKFAST SERVICE WAS RELLY NICE THE OLDER LADY WAS VER HELPFUL BUT HAS A MORE ROUGH APPROACH. ROOM WAS IN GENERAL CLEAN HOWEVER ONE OD THE BED SHEER HAD A STAIN AND, MY SON WALK BAREFOOT FOR A FEW MINUTES AND THE BOTTOM OF HIS FEET WERE BALCK AS IF HE HAD WAL OUTSIDE CARPET NEEDS SOME CLEANING AND A BETTER VACUUMING SINCE THERE WERE SOME PEANUTS UNDER THE BED AREA. IN GENRAL A VERY GOOD EXPERIENCE.

Breakfast was great. Front desk staff was very friendly and extremely helpful.

Everything was great

Room was very large, but was a little rundown and there was a lot of outside noise.

Business trip

The breakfast spread was wonderful and all very fresh. Also, the food supplies were very well kept up and very clean. I like that there is a restroom available close to by the breakfast area and you don’t have to rush all the way back to your room.

good overall stay

good overall stay

Bathroom was kind of gross and the walls were sticky. Property in need of remodel. There were guys partying outside our room most of the night the first night there. It was just ok.

Cindy is a great employee that goes above an beyond to help you an make your stay pleasant thankful for her help

Quick overnight stay

The staff was welcoming and informative. The room was perfect.

Staff were friendly, room was clean and nice, and the parking lot felt safe. Good price.