Overall Ratings & Reviews Quality Suites Springdale West I-49

Met all my expectations. It was close to our sports venue and places to eat…and Walmart!

It was "ok" and the staff was very nice and helpful. It just feels like the place needs a good remodeling.

The first room we were placed in was already being occupied by a different guest. The lady at the front desk confirmed that another party was in fact booked for that room we were originally in. She offered to place us in a different room. Upon entry I could tell that the room was not clean. The bed was poorly made and the desk area was covered with strange residue of shorts as if it had not been cleaned in between guest. In the end, we did not feel comfortable enough to stay there and opted for a cleaner & nicer hotel despite the no refund policy which sucked. DO NOT WASTE YOUR MONEY!!!!

I liked the ease of location. We did not feel like the room was as clean as it could have been. There were hairs on our sheets and that made us question how clean ultimately the whole room was.

I booked a non smoke room and when it came time to check in and got the key and went to the room walked in and the room smelled like cigarettes and weed bought a spray sent and sprayed the room got rid of some of the smell but in the bathroom had a strong smell and never went away and there were some stains on the towels and top cover of bed.

very clean

In end they made it right, but the evening clerk assigned us 2 rooms that already had people in them. And before the night was over, 3 other families were assigned our room, which made us feel unsafe. When we checked out, i learned we were not even in the room that was actually originally assigned to us in the first place.

Was okay … easy access to main freeway and to where I needed to go.

NT

The front desk young lady Jessica service was extremely nice and she was very helpful.

Very dirty hotel room! We found mouse poop in the pull out couch along with trash and shot glasses under bed. The mattresses looked like they were stained with blood and possibly other fluids. We immediately checked out and asked for a refund. The clerk at the counter was nice and apologetic.

A clean hotel with a good check in experience. It was very adequate hotel

There was visible hair and dirt on the top wrap that felt like a disposable sheet. There were crumbs in the couch. There was mold in the window. So seems that housekeeping is an issue. The front desk staff were all very polite and accommodating.

Room was dirty and property was as well. Pool was closed.

Staff initially took an abnormally long time greeting us when we arrived (I had to tell several times before seeing someone) and gave us a room already occupied (we learned after trying our key card several times), hot tub advertised but out of order, clothes iron did not work, breakfast on Sunday was what little was leftover from Saturday (not pleasant) and pillows are half, instead of full- sized pillows. Definitely will not stay there next time.

Room bathroom smelled of strong cigarette smoke in the morning. Lobby bathroom could not be used because there was excrement all over. Pool was dirty, hot tub not working. Floors and elevator were dirty and sticky. Wish I could write a better review.

I love so much about this hotel! The staff are AMAZING! So friendly and helpful! The location is great. The breakfast is really good. The pool was nice. The only issues were the flickering lights in room 125. Other than that we loved our stay. This was our second time staying here and we will stay again.

I gave this review extra stars because the staff was so nice. The room was quaint, but half of the lights didn’t work. The toilet wouldn’t flush properly. The tub was stained and the drain was partially clogged. The floors were pretty dirty, especially behind bathroom door. The breakfast was pretty good. Good variety and good food. Staff was over the top friendly and accommodating. It was a good stay for the price for a quick overnight.

Confortable, clean, quiet, well equipped, helpful and friendly staff.

Absolutely awful. The hotel carpet thru out was disgusting. We stayed on the 2nd floor and right off the elevator was red stained carpet - the smell was awful! Then in our room, there were 2 stains in our bathtub that looked like throw-up. The beds were old, the light in the bathroom kept flickering like a strobe light. You couldn't even use the bathroom for more than a minute without it giving you a headache. I would never stay here again!