Overall Ratings & Reviews Best Western Mountain Lodge at Banner Elk

I've stayed here many times good location.

Hotel is very dated. Insufficient outlets considering the recharging needs of today's travelers. This could be fixed by adding several lamps with electrical outlet bases. Would not stay here again

Pillow not comfortable

Old property. Needs some repairs. The staff was very friendly. Location was perfect for our trip to Grand Father Mountain and surrounding area. Breakfast was back, scrambled eggs, sausage, gravy, biscuits and some typical breads and stuff. The rooms were quiet, bring your own pillows if you don’t like lumpy ones. I would stay again.

Hotel staff were as nice as they could be. Room felt safe and was comfortable. It was very convent and close to Boone - making it an affordable option when visiting App State. Breakfast was typical. Coffee in the lobby. Small but adequate fitness center. Close to restaurants and grocery store. Pool was big (not yet open when I visited). There is no elevator and steps were slippery in the rain. Room doors open to the outside. All in all, great value for the price.

My stay was nice and quiet. Close to Grandfather Mountain and some nice dining and shopping options.

Everything was grt. Breakfast variety was good. Very satisfied with everything!

Staff was amazing. A staff from the front desk called the evening of our arrival to make sure we found everything acceptable in our room. What a nice touch!!

Terrible place. Pictures are totally different from the website. I have canceled my reservation due to that I have explained them the issue. Several issues with the room, and they don’t want to cancel the night.

Not that nice

Great people

It was great! Clean rooms, comfy beds, great front desk personnel ❤️

Very clean and friendly staff

Clean

The hotel was clean, the service was good. You can see signs of age and neglect in the general maintenance, but is a nice functional place to stay.

Good stay

Kudos

Skiing is close

Nice place to stay, close to Sugar Mountain Ski resort.

Very nice clean, friendly, great breakfast, comfortable two ski resorts plenty of food choices. Recommend Holy Smokes BBQ beech mountain great view. WOW!