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Whiz Prime Hotel Balikpapan
Explore Whiz Prime Hotel Balikpapan
Overall Ratings & Reviews Whiz Prime Hotel Balikpapan
Traveloka (16,337)
Other sources (22)
8.2
Very Good
From 16,337 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.1
Meal
7.7
Location
8.5
Service and Facilites
8.2
People often mention about Whiz Prime Hotel Balikpapan
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Distance to City Center (113)
Staff Friendliness (108)
Ambiance (101)
Bedroom (101)
Accessibility (90)
Bathroom (88)
Hotel Area (82)
Check-in/out Time (71)
Room Space (70)
Surroundings (68)
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Traveler Reviews Whiz Prime Hotel Balikpapan
Number of reviews per page
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Customer reviews
r***a
8.5
/10
Reviewed 8 hour(s) ago
It's nice to sleep, the AC is cold
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R
Rahayu
9.4
/10
Reviewed 1 week(s) ago
The smart TV is missing, even though the hotel is really nice.
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P***o
Leisure
9.1
/10
Reviewed 1 week(s) ago
I was very satisfied with my stay here. Besides the clean and well-appointed room, the plus point is the friendly and helpful staff from the moment I checked in. The AC was just the right amount of cold, and the hot water in the shower was also very consistent. Parking is a bit limited when it's full, but the staff's excellent coordination made it hassle-free. I'll definitely be a top choice if I come back here again!
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M***d
Business
9.7
/10
Reviewed 1 week(s) ago
Great hotel for staycation and honeymooners
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C***a
Leisure
9.1
/10
Reviewed 1 week(s) ago
The hotel staff were very friendly and helpful during the check-in process.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, It is with pleasure that we at Wiz Prime Balikpapan Hotel would like to express our gratitude for taking the time to share your feedback regarding your stay. We sincerely hope to welcome you back again and that your next stay will be an even better experience. Sincerely, Nurwahyu Jaelani, General Manager, Wiz Prime Balikpapan Hotel
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F***S
Transit
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very nice and friendly, the customers are satisfied.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, This is a message from Wiz Prime Balikpapan Hotel. We would like to express our gratitude for taking the time to write a review about your stay at Wiz Prime Balikpapan. We hope to welcome you back again and assure you that your next stay will be even better. Sincerely, Nurwahyu Jaelani, General Manager, Wiz Prime Balikpapan Hotel
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h***i
9.4
/10
Reviewed 5 week(s) ago
A comfortable place for a staycation because it is in the city center and close to several places to eat.
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Accommodation's Reply
02 Mar 2026
Dear Valued Guest, This is a message from Wiz Prime Balikpapan Hotel. We would like to express our gratitude for taking the time to write a review about your stay at Wiz Prime Balikpapan. We hope to welcome you back again and assure you that your next stay will be even better. Sincerely, Nurwahyu Jaelani, General Manager, Wiz Prime Balikpapan Hotel
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C***a
Business
8.8
/10
Reviewed 6 week(s) ago
Great business hotel! Compact room, clean, strategic location, good staff. Recommended to stay in Balikpapan for a few days
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Accommodation's Reply
24 Feb 2026
Dear Respected Guest,
Warm Greetings from Whiz Prime Hotel Balikpapan
Thank you for taking the time to provide a review and share your experiences during your stay at Whiz Prime Hotel Balikpapan. We always look forward to welcoming you back to stay with us in the future and we ensure that your next visit will be even better.
Warm regards,
Nurwahyu Jaelani
General Manager
Whiz Prime Hotel Balikpapan
Verified Traveler
10.0
/10
Reviewed 7 week(s) ago
Good hotel, I’m always stay there if I go to Balikpapan
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Accommodation's Reply
18 Feb 2026
Dear Valued Guest, This is a message from Wiz Prime Balikpapan Hotel. We would like to express our gratitude for taking the time to write a review about your stay at Wiz Prime Balikpapan. We hope to welcome you back again and assure you that your next stay will be even better. Sincerely, Nurwahyu Jaelani, General Manager, Wiz Prime Balikpapan Hotel
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JM
Joko M.
Business
10.0
/10
Reviewed 7 week(s) ago
Homey hotel, friendly staff, rooms have windows that can be opened and closed.
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1 people find it helpful
Accommodation's Reply
16 Feb 2026
Dear Valued Guest, This is a message from Wiz Prime Balikpapan Hotel. We would like to express our gratitude for taking the time to write a review about your stay at Wiz Prime Balikpapan. We hope to welcome you back again and assure you that your next stay will be even better. Sincerely, Nurwahyu Jaelani, General Manager, Wiz Prime Balikpapan Hotel
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Verified Traveler
Transit
8.4
/10
Reviewed 7 week(s) ago
The TV was small, and the room wasn't soundproof. So, if someone was talking outside or in the hallway, it was very audible. Because the bathroom and shower were separate, water would pour out the door after showering, leaving the doormat completely soaked.
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1 people find it helpful
Accommodation's Reply
16 Feb 2026
Dear Valued Guest, This is a message from Wiz Prime Balikpapan Hotel. Thank you for taking the time to write a review about your stay at Wiz Prime Balikpapan. We are sorry you had to experience such an incident and we understand your disappointment. Therefore, we apologize for any inconvenience caused. We have discussed your valuable feedback with the relevant departments to ensure that this does not happen again in the future. We always welcome you back and we are confident that your next stay will be even better. Sincerely, Nurwahyu Jaelani, General Manager, Wiz Prime Balikpapan Hotel
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ra
reni a.
8.5
/10
Reviewed 8 week(s) ago
The hotel staff is friendly and very helpful.
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Accommodation's Reply
09 Feb 2026
Dear Sir/Madam, This is a message from Wiz Prime Balikpapan Hotel. We would like to express our gratitude for taking the time to write a review about your stay at Wiz Prime Balikpapan. We hope to welcome you back again, and we are confident that your next stay will be even better. Sincerely, Nurwahyu Jaelani, General Manager, Wiz Prime Balikpapan Hotel
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Ade K. T.
Staycation
9.7
/10
Reviewed 8 week(s) ago
The staff is very friendly, the room is very clean and fragrant, the window is large enough to see the city, the AC is very cold 👍
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Accommodation's Reply
16 Feb 2026
Dear Valued Guest, This is a message from Wiz Prime Balikpapan Hotel. We would like to express our gratitude for taking the time to review your stay at Wiz Prime Balikpapan. We hope to welcome you back again and assure you that your next stay will be even better. Sincerely, Nurwahyu Jaelani, General Manager, Wiz Prime Balikpapan Hotel
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Robby F. B.
8.5
/10
Reviewed 10 week(s) ago
Good breakfast and hotel in the city center
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear valued guest, warm greetings from Wiz Prime Balikpapan Hotel. Thank you so much for your valuable feedback about our hotel. We look forward to welcoming you back, and we will do our best to provide you with an even more satisfying experience on your next visit. Thank you. Sincerely, Nurwahu Jaelani, General Manager of Wiz Prime Balikpapan Hotel.
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A***d
8.5
/10
Reviewed 12 week(s) ago
The check-in process was slow. Some people arrived first, claiming they were in a group and had already booked, even though we had already paid through the app. It seems like bookings through the app are second only to those who book directly with the hotel.
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Accommodation's Reply
23 Jan 2026
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the delayed and bumpy check-in process. We understand your dissatisfaction, especially that other guests were served before you despite booking and paying through the application. We would like to emphasize that all guests, whether booking through the application or directly at the hotel, have equal rights and priorities. The situation at that time may have been due to improper on-site operational management, and this is an issue that needs to be seriously investigated. Your feedback is crucial for us to improve the quality of our service in the future, especially in terms of queue management and check-in procedures. Once again, we apologize for this unpleasant experience and hope to welcome you back with better service in the future. Sincerely, Nurwahu Jaelani - General Manager
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R***t
Staycation
10.0
/10
Reviewed 12 week(s) ago
Comfortable rooms and central location
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Accommodation's Reply
12 Jan 2026
Dear Mr. Nurwahyu Jaelani, Thank you for your feedback. We are delighted to hear that you enjoyed your stay at Viz Prime Balikpapan Hotel. We hope to welcome you back again in the future. Sincerely, Nurwahyu Jaelani, General Manager
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y***i
Business
5.7
/10
Reviewed 13 week(s) ago
Stayed here for one night. The bathroom and toilet were separated, making it very uncomfortable. The curtains were missing, making them uncomfortable to open. The room was also minimally lit.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for your stay and for taking the time to write a review. We apologize if the separation of the bathroom and toilet, as well as the curtains and lighting, made your stay less comfortable than expected. We have taken your feedback into consideration for future improvements. We hope to provide you with an even better stay on your next visit. Sincerely, Nurwahyu Jaelani, General Manager
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Rizky E. I. S.
Staycation
9.4
/10
Reviewed 13 week(s) ago
Very good, friendly staff, fast check out time, close to town
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Accommodation's Reply
05 Jan 2026
Thank you, Rizki, for your valuable feedback. We're glad you had a great time at Wiz Prime Balikpapan. We look forward to seeing you again soon! Thank you. Sincerely, Nuwarahu Yaelani, General Manager
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Verified Traveler
8.5
/10
Reviewed 14 week(s) ago
I apologize to Whiz Prime Hotel Balikpapan. I moved my bed slightly due to insufficient prayer space, but I've returned it to its original position. If I have business in Balikpapan, I'll stay at Whiz Prime again.
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your stay at Whiz Prime Balikpapan. We hope to serve you again soon! Sincerely, Nurwahyu Jaelani, General Manager
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Verified Traveler
Leisure
9.7
/10
Reviewed 14 week(s) ago
The staff is friendly, the lobby smells nice, the breakfast is quite good, and the atmosphere isn't scary.
It's just a bit noisy outside.
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your stay at Whiz Prime Balikpapan. We hope to serve you again soon! Sincerely, Nurwahyu Jaelani, General Manager
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Number of reviews per page
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40
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