Dita

10.0

/10

Reviewed 1 week(s) ago

The place is very clean, the wifi keeps dropping out, other than that the service is very friendly, access to the main road is close, thank you Kak Wina and Kak Rizwan for the good service.

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Accommodation's Reply

31 Mar 2026

Thank you so much for your positive review and for choosing Vila Air Natural Resort as your accommodation. We are delighted to hear that you enjoyed the cool natural surroundings, the comfort of the villa, and the service from our team. We are committed to providing a peaceful and pleasant vacation amidst the pristine nature of Lembang. We will share your compliments with the entire team, especially the staff who assisted you throughout your stay. We hope to welcome you back again in the future for an even more memorable experience.

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Nikodemoes P.

Leisure

9.4

/10

Reviewed 6 week(s) ago

Wonderful place, love to be here, thanks to Alfitri and Nida for the services.

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Accommodation's Reply

31 Mar 2026

Thank you so much for your positive review and for choosing Vila Air Natural Resort as your accommodation. We are delighted to hear that you enjoyed the cool natural surroundings, the comfort of the villa, and the service from our team. We are committed to providing a peaceful and pleasant vacation amidst the pristine nature of Lembang. We will share your compliments with the entire team, especially the staff who assisted you throughout your stay. We hope to welcome you back again in the future for an even more memorable experience.

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RD

Rini D.

Staycation

10.0

/10

Reviewed 7 week(s) ago

The hotel staff is very friendly with Ms. Wina, GRO at Villa Air

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Accommodation's Reply

31 Mar 2026

Thank you so much for your positive review and for choosing Vila Air Natural Resort as your accommodation. We are delighted to hear that you enjoyed the cool natural surroundings, the comfort of the villa, and the service from our team. We are committed to providing a peaceful and pleasant vacation amidst the pristine nature of Lembang. We will share your compliments with the entire team, especially the staff who assisted you throughout your stay. We hope to welcome you back again in the future for an even more memorable experience.

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Devi K. A.

Leisure

9.4

/10

Reviewed 13 week(s) ago

This was my first time staying at Vila Air Natural Resort. It was a comfortable first experience, especially the ambiance. Those looking for a quiet atmosphere will find it. Thank you to Aura and Rizwan for their hospitality.

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1 people find it helpful

Accommodation's Reply

31 Mar 2026

Thank you so much for your positive review and for choosing Vila Air Natural Resort as your accommodation. We are delighted to hear that you enjoyed the cool natural surroundings, the comfort of the villa, and the service from our team. We are committed to providing a peaceful and pleasant vacation amidst the pristine nature of Lembang. We will share your compliments with the entire team, especially the staff who assisted you throughout your stay. We hope to welcome you back again in the future for an even more memorable experience.

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P***A

7.9

/10

Reviewed 13 week(s) ago

Hopefully it will be cleaner next time ^^

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Accommodation's Reply

31 Mar 2026

We apologize for any inconvenience you experienced during your stay at Villa El Nature Resort. Your valuable feedback is crucial for improving our facilities and services in the future. We understand the importance of cleanliness and facility management, and we will take immediate action to strengthen our operational standards and prevent recurrence. We will do our best to provide you with a more pleasant stay in the future. We look forward to welcoming you back.

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a

armansyah

Leisure

10.0

/10

Reviewed 15 week(s) ago

Gro Nida is very helpful, her service is super-super wow, always success for Villa Air Natural.

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Accommodation's Reply

31 Mar 2026

Thank you so much for your positive review and for choosing Vila Air Natural Resort as your accommodation. We are delighted to hear that you enjoyed the cool natural surroundings, the comfort of the villa, and the service from our team. We are committed to providing a peaceful and pleasant vacation amidst the pristine nature of Lembang. We will share your compliments with the entire team, especially the staff who assisted you throughout your stay. We hope to welcome you back again in the future for an even more memorable experience.

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F***i

Staycation

9.4

/10

Reviewed 17 week(s) ago

The location is quite easy to reach by any type of vehicle. The staff is friendly and very helpful. From the villa lobby, we were escorted to the villa, which is 300 meters away. Cleanliness is maintained, and the atmosphere is very comfortable, with the cool mountain air. However, the neighbors next door are noisy, which caused a bit of a problem, as they were still making noise until 2 a.m. when others wanted to rest. Overall, it was comfortable.

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1 people find it helpful

Accommodation's Reply

31 Mar 2026

Thank you so much for your positive review and for choosing Vila Air Natural Resort as your accommodation. We are delighted to hear that you enjoyed the cool natural surroundings, the comfort of the villa, and the service from our team. We are committed to providing a peaceful and pleasant vacation amidst the pristine nature of Lembang. We will share your compliments with the entire team, especially the staff who assisted you throughout your stay. We hope to welcome you back again in the future for an even more memorable experience.

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np

novia p.

9.7

/10

Reviewed 18 week(s) ago

Thank you to Ms. Alfitri and Ms. Wina as GRO at Vila Air Natural Resort who have helped with the check-in process. The other staff are also helpful and friendly. The villa atmosphere is very beautiful and comfortable, suitable for healing with family. Hopefully someday I can come back to stay here again.

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2 people find it helpful

Accommodation's Reply

31 Mar 2026

Thank you very much for your positive review and for choosing Vila Air Natural Resort as your place to stay. We are delighted to know that you enjoyed the cool natural surroundings, the comfort of the villa, and the service provided by our team. We are committed to providing a peaceful and enjoyable stay amidst the pristine nature of Lembang. We will share your appreciation with the entire team, especially the staff who assisted you during your stay. We look forward to welcoming you back for an even more enjoyable experience in the future.

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R***u

10.0

/10

Reviewed 18 week(s) ago

GRO on behalf of Alfitri and Aura okay okay

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Accommodation's Reply

31 Mar 2026

Thank you so much for your positive review and for choosing Vila Air Natural Resort as your accommodation. We are delighted to hear that you enjoyed the cool natural surroundings, the comfort of the villa, and the service from our team. We are committed to providing a peaceful and pleasant vacation amidst the pristine nature of Lembang. We will share your compliments with the entire team, especially the staff who assisted you throughout your stay. We hope to welcome you back again in the future for an even more memorable experience.

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ME

Mey E. s.

Staycation

8.8

/10

Reviewed 21 week(s) ago

The villa is nice and clean. I stayed in the pine type villa, which can accommodate 8 people/4 bedrooms. The staff is friendly and helpful. One of my children forgot his jacket. Please contact the GRO (Guest Relations Officer), Nida and Wina. Thankfully, they will help you and send it via courier.

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1 people find it helpful

Accommodation's Reply

31 Mar 2026

Thank you so much for your positive review and for choosing Vila Air Natural Resort as your accommodation. We are delighted to hear that you enjoyed the cool natural surroundings, the comfort of the villa, and the service from our team. We are committed to providing a peaceful and pleasant vacation amidst the pristine nature of Lembang. We will share your compliments with the entire team, especially the staff who assisted you throughout your stay. We hope to welcome you back again in the future for an even more memorable experience.

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rf

risha f.

Staycation

9.4

/10

Reviewed 31 week(s) ago

The villa has a very cool, Lembang-style atmosphere with a unique Japanese design, perfect for family gatherings. The staff are friendly, especially Nida and Alfitri, who were very helpful throughout your stay. The only downsides are that the pool is cold and the water heater isn't hot enough. Overall, it's a very comfortable place for quality time with the family.

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3 people find it helpful

EP

Elvina P. R.

Staycation

10.0

/10

Reviewed 32 week(s) ago

This is highly recommended, guys. You can try it for a vacation with your beloved family.

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3 people find it helpful

Y***t

8.5

/10

Reviewed 33 week(s) ago

Thank you Wina and Aura as GRO at the natural air villa 🙏🙏🙏

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2 people find it helpful

D***n

Staycation

10.0

/10

Reviewed 35 week(s) ago

Staying here was very comfortable and the atmosphere was also cozy. The kids were happy because there were fish, and the service was also good. The room was clean, and mineral water, tea, and coffee were provided. I can recommend it if you want to stay in the Lembang area again, as it's also close to Lembang Park Zoo.

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3 people find it helpful

E***y

10.0

/10

Reviewed 36 week(s) ago

The staff is friendly, the environment is very nice, and the villa is comfortable to stay in. Okay, thank you.

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1 people find it helpful

NA

Nur A. U.

Staycation

8.5

/10

Reviewed 39 week(s) ago

Our GRO is aura. The service is fast and friendly. Highly recommended for those who want to gather with family. The villa is clean, fragrant and everyone is happy. Ordering BBQ is also worth it, especially if you get a voucher. There is a swimming pool even though the water is very cold, the kids can swim for less than 10 minutes hehe maybe it would be more fun if there was a warm water pool. So far it's really good for the first experience staying here. Hopefully we can come back on the next trip aamiin

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4 people find it helpful

DS

Devi S.

Staycation

10.0

/10

Reviewed 39 week(s) ago

The place is beautiful.. cool.. beautiful.. there is a children's pool you can swim as much as you like. there are breakfast vouchers that can be delivered to your room. the staff are friendly there is no basketball court as stated in the facilities. over all its ok..

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2 people find it helpful

L***a

Leisure

9.4

/10

Reviewed 45 week(s) ago

the place is inside a villa complex in Lembang, cool air and beautiful environment. Security and room service are available. We ordered shabu-sabu set and can be redeemed with the meal voucher that was previously given at the beginning of check in worth Rp 200,000. Not bad. Thank you.

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5 people find it helpful

M***i

Staycation

9.4

/10

Reviewed 50 week(s) ago

The villa staff is fast, I like the service. No hassle, I should have left a deposit. But because I didn't have cash, I was offered another option. Thank you, Kak Alfitri and Kak Wina. Even though it was already late at night, and it was raining, they still helped us to put our luggage inside. After checking in, we went straight into the villa, everything was made sure to be comfortable, such as the bathroom light that was off, it was immediately replaced. The Shabu order also didn't take long to be delivered to the villa. Best 😊

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1 people find it helpful

S***a

8.8

/10

Reviewed 50 week(s) ago

the atmosphere is suitable for family gatherings and the environment is cool 😄. for the staff, fast response and for Ka Alfitri and Wina, they are friendly and very helpful.

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2 people find it helpful

Vila Air Natural Resort

Overall Ratings & Reviews Vila Air Natural Resort

8.0

8.2

7.9

8.4

8.3

Traveler Reviews Vila Air Natural Resort