Overall Ratings & Reviews The Gurney Resort Hotel and Residences

pros-the swimming pool is great. good for kids. -the room is quite spacious. -the staff were very helpful cons-the furniture looks a bit old. very similar to The Northtam All Suites.

Wow Amazing view at penang island hovering in vain. Highly recommended to stay here, the facilities are okay, the rooms are outside, the pool is really nice. Only the food just needs to be added to the damaged one.

Kids pool under renovation. Quite frustrating! Food ok.

nice service and hotel, neaty, clean, strategic location

It’s not well maintained. Carpet is dirty, sound of the A/C is loud. We went into the room with lights not working, Not too sure if the room was not occupied for long time, because the lights blew already.

No WiFi can be accessed. TV channels are not tuning correctly.

I didn't enjoyed with this hotel, smell, so many needs maintenance, ac not cool, wifi super bad, and the breakfast need improved, not tasty at all

The rooms are okay and really big just love things in the room like the sofa and curtains are very dirty and even torn. But overall this hotel is okay.

although the room had some smell, not really a bad smell, but overall, it is nice. we enjoyed staying there

Wonderful for everything. Next time will be back here

Very satisfied for me and my newborn baby 2 month and 5yrs old girl. Recommended for family and kids. the room is super big and the service also is awesome! 👏🏼

Overall good pleasant stay with spacious room space. Just need to improve in term of room cleanliness

Door man kecil small blanket, wifi 👎

Long time taken for check in & check out. No towel in the room, feedback from operator towel will ready at 8pm. Management should well plan to cater big crowds since all rooms fully booked. Breakfast paid during check & were told just mention the room number upon breakfast BUT not found in listing at coffe house. Luckily I bring down the receipts.

The AC is broken, the room is old.

Carpet floor was so dirty and never cleaned up until we have to ask to vacuum. Microwave was so dirty! Didn't change the towel, we ask for new and never come. There's a blood on my linen and the housekeeping didn't change it. Very noisy hotel. Wifi so badly ever! The lift operating only one, we have to wait almost 15minutes to go up and down. Very disappointing hotel i've ever come !

Spacious room with beautiful sea view, large and attractive children's pool.

Nice hotels and service. Swimming pool also very awesome.

My children are very happy with the good hotel condition and the water theme park.

the hotel is old. even the room is big but the room you cant really say is clean. house keeping didn't clean the properly. hotel is noisy because other guests bring a lot of family members (children), the pool always crowded in the morning and afternoon. lifts are wet. you can even step on uneven floors. food stall quite far. you can only finds seafood at night. to the plaza takes 20mins walking.