Durham Court Holiday Apartments

Room was dirty, someone put up all my windscreen wipers, cockaroach

Unfortunately our stay was not a good experience. Our apartment was trashed before we arrived and staff apparently spent two days fixing and cleaning it... however when we arrived (in the very dated apartment with stained carpet) the shower had sand in it, a dirty sock was in the sliding door track, a beach towel was left behind the bathroom door, dirty dishes were in the dishwasher, dust all over and around the window sills and the balcony floor and toilet floor were dirty. There was also a cockroach coming out of the bathroom floor drain. We did inform the manager (sent him the photos as requested) and we were offered one nights credit however that was not honoured, even after Wotif contacted him. We were so disappointed we moved to another building after the first night. The manager did say had we called him he would have moved us to another apartment but being Xmas day (he mentioned he wasn’t going to be around that day) we didn’t think that was an option and we just wanted to be somewhere clean and comfortable. I am not too sure why you would have put a family in an apartment that had been trashed if you had others available to begin with! With the current COVID-19 cleaning standards in place our apartment would not have met these.

Yes the building is dated however the location is very handy, walking distance to beach and shops and the on-site manager is very friendly and accommodating.

The property was very old & needs updating. Several lights did not work. The kitchen amenities were old. There were no screens on any windows. The ceiling fans were dirty and needed replacing as they were inefficient and noisy.

The Room was extremely dirty and furniture all dated . Had used toiletries supplied.Towels were Old stained And grey.The oven looked like it had been cleaned in years. Cupboards absolutely disgusting And had a few Old And grotty utensils. It was in a good location close to tram stop.

we stayed in room 5. since we got in the room after checking in we can see the room is in a very bad condition noting like the photos they provide in Hotels.com at all. the light in the kitchen was broken, the room was dirty with lot of dust. certain dirty, the couch was broken. we decide to go down and talk to the manager and complaining about the room. he came up with us to the room and keep saying this is a 3-star hotel what you expect. no one never complains, please check the reviews in the site everybody was happy blah blah blah. To be honest, I don't care about the reviews but what I see now is broken dirty and bad conditions. we ask him for a refund as we booked to stay 2 nights and we offer to pay for one night and only ask for one night refund and he was so rude and pass me a piece of paper showing that no refund and he stated you stay or you leave up to you. we decide to stay for a night and 2 of my friends who visit me from Zurich decide to leave Gold Coast in the morning to Sydney. I even call to Hotels.com and try to get a refund and the site could help me nothing about this. think twice before you book this hotel.

Location was great, close to shops and beach. Property had good facilities is a little old but if your looking for a place to sleep and recharge this accommodation is great value. Great property manager who cares about people.

The pool was green there were a couple of lights blown the lounge chair was on bricks the DVD player was missing cables and it had a portable air conditioner very disappointing and over priced.

There is nothing positive to say. From the service to the fact that the rooms were outdated and threats of extra charges. Half used toiletries, curtains with holes and no security screens, our windows were touched while we were out. We also had to wait nearly 2 weeks to get our $200 deposit back.

Cheap and cheerful Close to the main area of Surfers Paradise Tram Stop within a 2 minute walk Close to Bottle-Os, Cafes, Restaurants, Supermarkets

The room was not even remotely like any of the one advertised. It is dirt, old and not maintained. The manager is extremely rude, especially when I ask for new sheets as mine have makeup and white stains all over. The matress topper had yellow stains on it and the bed was like sleeping on cardboard .... This has been the worst experience I have ever had. He even thretened me saying that if even one thing is broken/damaged (which there where multiple thing broken propr to checkin) in the room that he would keep my deposit. Then refused to give us a refund and continued to argue with me in my room and wouldn't leave when I asked him to as we where getting no where. I would recommend sleeping on the Foot path before staying at this so-called "hotel".

Ideal position in Surfers just a tired property that could use a little love.

Great location, super large apartment. It is a bit dated though but great for a family holiday

So close to the beach and all the action of Surfers

Liked the fact that it was a working distance from the beach. Disliked how the Room/ Ceiling Fan was Out Of Order,.. When discussed this with the Manager, he stated that he needed to replace battery for the remote which he didn’t have time for as he just returned back from his Holidays the day before we checked in. Secondly the Air Con in the Lounge was not working.. Brought it up with the manager, and he said he’ll swap it with another portable A/C from another room , which he never did, but had the guts to say “ Sorry about the A/C when we returned the key. Thirdly the Couch in the lounge was Grose, was dirty on the Inside with Crumps of food and was also a sunken lounge.. where when u seat, you whole bottom sinks in. Forth The Toilet has no reverse Fan.. closed up room. Fifth, the manager wanted to charge us a deposit of $200 for The Key Security.. which we were not aware of when we booked.. Only when asked what it was for, he said not to worry.

The property was aged, but in overall good condition. Our room required a proper deep cleaning, as certain places (like below the bed or behind washing maschine etc.) were dirty. On the other hand, it was relatively cheap, close to the beach and shops/restaurants. The property manager was extremely kind and helpful.

Had a 2 bedroom self contained appartment, great size rooms and very comfy beds. Good kitchen facilities and the pool/bbq area were awesome and so clean. John (manager) and Ebony were both fantastic, very friendly and helpful with local info on where to shop etc. The building is older but has been kept in great condition and you are right in the heart of Surfers. We walked everywhere and the tram stop is just on the corner. Highly recommend if you want affordable comfy family place to stay. Car park very accessible and clean too. We will be back 😁

Basic. With an uncomfortable bed

Good stay, very pleasant to deal with, apartment wasn’t anything special but was good value for money

Easy check in & great manager. Seeing as the Commonwealth games were on it was a reasonable price for its location. The actual apartment is in need of a small overhaul with a good coat of paint. But overall a good stay.