Slaley Hall Hotel, Spa & Golf Resort

The room was large & clean. Freeview on tv but no apps available. We had a couple of issues. Service at evening meal wasn't great. The waiter struggled to take the order. Said it was new equipment. If so training before service would have made for a more professional experience. I opted for the lamb rump which tasted as if it had been rolled in flour not cooked out. A very odd taste & texture. Noone came to check if our meals were ok. The manager came to ask if we wanted dessert as he could see we had been waiting a while. The waiter then tried to take our drinks before we had finished. The next morning at breakfast I had to ask 3 different members of staff for a teabag & wait about 15 minutes before I got one. Possibly because they were a little short on staff. The cooked breakfast was ok. I liked that you could order eggs or pancakes. We enjoyed a swim in the pool & made use of the sauna before we left. Our bathroom was a little tired. We had quite a deep bath with the shower over it which may have posed problems for those less mobile. I would've preferred a walk in shower. The room was at the end of the corridor which was quiet however the view was over a flat roof so no scenery to admire unfortunately.

Very slow service in the restaurant, even to the point of not even returning to the table to take a dessert order. Mildew around shower tray. Noisy during evening out side room.

Lovely building pleasant staff

Fantastic night stay on our travels. Swimming pool / spa was lovely, our son had a fab time and we had pockets of relaxing in the sauna, steam room and jacuzzi! Room was comfortable, quiet and clean. Breakfast was great and all staff were friendly and helpful. Gutted we do not live closer but will be back whenever we are in the area next! Wished we had known about the activity centre onsite before our stay - alloutadventures.co.uk as we may have booked our son for the quad biking. My only negative point is the cocktails are not made fresh but out of a bottle!

Very nice place, good rooms and spa. Breakfast was very good along with the service. Unfortunately afternoon tea and evening meal was not great. Afternoon tea looked like a shop brought scone warmed up but so was the cream which came as a puddle and when we asked for some more cream it all ended up being dropped over us, and then issues with the soup so we asked for a refund and got one. The service took forever both lunch and dinner. We would stay again as such a nice place but we will be sticking to breakfast only.

Right from the friendly welcome by Tom, my stay was fantastic. I was travelling myself with 2 young children for a family funeral in the area. All the staff were friendly and very good with the children. They were made to feel very welcome by all the staff. We enjoyed a meal in the evening. Good choice for adults and children. We also all enjoyed the buffet breakfast too.

Mostly very nice , however my room had what I would describe as two large single beds as opposed to one double. I ceramic did not order a twin room.

What a fabulous place. Upgraded to a suite for just £20. The bed was huge! The staff were amazing, especially the catering staff. Highly recommend this place

Beautiful setting with golf course, easy drive to Corbridge. We ate in the restaurant for one night and the food was good

We thought the breakfast was a bit lacking, for example there were no bananas three mornings running. No scrambled eggs at the hot buffet. It had too much of a canteen feel about it. Dinner for our first night, the menu selection was poor. I asked for a Peroni and the bottle was brought but no glass. Generally we were so disappointed with it we went out for dinner thereafter. The check-in was very good and helpful. Our bedroom overlooking the golf course was very good. No fault to find with the cleanliness. All the staff seemed very helpful.

Very friendly staff. Excellent breakfast Great location

Hotel was nice and room very nice and clean. Dinner took 2 hours to arrive and some meals were cold. Very poor kitchen service

Great location and surrounding area

Excellent facilities set in lovely countryside.Lovely room,comfortable bed,and great food.All staff very friendly,and helpful.Thank you.

The location is peaceful but within easy reach of many tourist attractions in the area. The grounds, hotel and leisure facilities are all of a high quality. The focus during our stay was clearly on catering for golfing clients who monopolised the car park, bar and restaurants often to the detriment of other guests. There was a notable shortage of staff and although everyone was friendly and polite the waiting and supervisory staff appeared to be inexperienced in hospitality skills.

Hotel in need of a coat of paint. Very dark and unwelcome reception desk. Food in the Clarat Jug was nothing special with poor service

Excellent walks in the grounds

Hotel its self was ok nice and grand but could do with some work as it was quite run down in area's. Pool or the "spa" as it was called needed some maintenance lots of staining to the pool tiles and cracks to the rocks in the pool. Very overun it could maybe do with a limit on people allowed in at once. The main disappointment was the evening meal in the what looked like the fancy restaurant on site. The service was absolutely abysmal. We waited almost 20 minutes to order drinks which then took ans age to arrive. We then waited in total an hour for starter's to arrive. The starters were overpiced and under performed on taste and quality. It was £12.50 for 2 small squares of belly pork which were nothing special. The waiter came to clear the starters and asked if we would like deserts but we hadn't even got our main courses yet. We waited a while for mains and then were asked if we'd got them yet and then were asked what we'd ordered almost like the staff had no idea what was going on. Mains arrived and the waiter didnt even know what was on the plate. Mains were definitely on the plates and under a heat lamp as the mashed potatoes had a skin on top. Lamb was ok but again absolutely tiny in size for the price payed. I could have accepted small portions if the quality blew me away but unfortunately it was mediocre food at extortionate pricing. All in all a poor place and definitely wont be back unless serious changes are made to the whole venue and service.

Busy hotel…obviously a destination for groups of guys who want to drink and play golf. Restaurants and bars very busy, a bit rowdy. Restaurant bookings required, should’ve been emphasised at check in. This was the first time I’ve been turned away from a hotel restaurant with no attempt to find a solution other return at 9pm. Food was decent enough. Service a bit slow - don’t seem to have enough staff - staff were clearly working hard but so busy they can’t offer any personal touches such as checking in to see how food is etc Also booked a suite, but the images on hotels.com mainly reflect the upgrade suite options that were renovated in 2022. Suites are actually far more dated, bit disappointing but very spacious and clean

Wonderful engagement with all staff. Lovely pool too. Breakfast a delight.