Hotel Indigo HAKONE GORA by IHG, an IHG Hotel

The service at this property was excellent. All the staff were helpful and very service oriented! We had excellent experience for breakfast and dinner.

Relaxing and luxurious.

We wish we could stay longer. Awesome service. It’s a very tranquil place.

This property was absolutely gorgeous!!! A worth mention was the staff how incredibly friendly they are and how they will make your experience that much more better. The restaurant riverside kitchen was delicious and had many options, the only issue we had was they sold out of their higher tier steaks which goes to show how incredible it must be! (Get reservations early in the night, our reservation was at 1945). Last but certainly not least was the private onsen in our room, overlooking the river and the mountains was always great to spend time in after a day of exploring. Highly recommend!

Loved the shuttle service to/from train station, location, superior room and friendliness of all staff. Check-in process was excellent.

The staff was welcoming and extremely accommodating.

Was very surprised how wonderful the hotel was. Food was great as was the staff and the facility

Really nice room, restaurant and staff. Close to Gora station.

スタッフの方々がとても丁寧な接客でした。 露天風呂が部屋にあり、のんびりもお風呂にはいれました。食事もとても美味しかったです。

The hotel was a beautiful building and right on the river which was excellent but it was the staff that made the place outstanding! Taylor was wonderful as he spoke English but everyone went out of their way to help and were so nice.

Very nice room. Location is not great, but there is convenient store and sushi restaurant (nice food) within short walk (~5min).

This hotel is worth every dollar. Although a little high up in the mountain with not much to walk to around it, it was definitely worth staying there. Very welcoming and warm you feel right at home. The spa facility was very nice and cozy. We also enjoyed dinner at the hotel which was delicious and highly recommended by locals for the wood fire oven. We walked to a small sushi restaurant as well right by the hotel for lunch and it was surprinsingly very good! We had bad weather and only stayed 1 night but it was very enjoyable. The rooms we booked were amazing, so spacious, with views and private onsens. I definitely recommend it. Staff was very nice and helped a lot with transportation and other questions

Great stay! My husband and I really enjoyed the in room onsen. Staffs were friendly. Would recommend this hotel to friends and family. It will be easier if you have a car. It is a bit far away from the gora station. But bus station is very close by.

Very tranquil, liked the private onset and large room. Staff and breakfast were awesome. .

Amazing place! The view around so chill. Enjoy the moments there

Wonderful service

Thanks

Everything was amazing, staff very friendly, and food incredible.

We stayed for our honeymoon and were upgraded to a suite free of charge - by far the coolest room we've ever stayed in! The staff, the service, the facilities and the restaurant were all fantastic - 5/5. Thank you so much

One can’t go wrong as the hotel is conveniently located & to top it all their free to & fro shuttle service from Gora station & the hotel is just ideal for exploring the sites in the vicinity. Highly recommend as the staff is very polite, kind & helpful.