Kyoto Tokyu Hotel

良かった!

Love it. Next time will stay here again

Beautiful and great location

ホテルから京都駅までシャトルバスが出ていてとても便利だった。欲を言えばもう少し便を増やして欲しい。駅からホテルの最終便を20時から22時くらいまで遅くして欲しい。

とても快適でした！

Very good location for the money. Location is not in Main district but for value it’s 100% a deal! Rooms are large and clean and staff is great. Wouldn’t hesitate to stay here again.

初めて利用したので違いはわからないけれど、部屋をグレードアップしていただき、快適に過ごせました。 部屋にいる時間帯が長かったのですが、部屋の外の音がほとんど聞こえず、他のお客さんの気配を感じることがなかったのもとても過ごしやすかったです。 京都駅から少し離れてはいましたが、シャトルバスがとても便利でしたし、五条駅やその周辺の散策にとても便利でした。 チェックアウトも混んでおらず、すんなりとできたので、予定に対して早めに動けたことがとても助かりました。 またぜひ利用したいです。

Excellent hotel!! Very pleased with our stay! We look forward to returning.

The staff are good in English, we could communicate with the staff in English without problem, especially the staff in charge of luggage counter. They are super helpful in forwarding the luggage.

We had a wonderful 2-day stay in the hotel. Staff was very friendly and always helpful. Breakfast was also excellent.

Amazing place to stay. The people working here are extremely friendly and helpful. The room is really comfortable, beds were perfect. I like a nice and firm mattress so it suited me perfectly. The whole atmosphere is relaxing and it’s exactly what u need when coming back from a full day of sightseeing and heaps of walking.

送迎バスがもっと朝早くからと、夜遅い時間があると便利だと思います。

2泊させていただきました。 部屋をアップグレードしていただき、広々と快適に過ごすことが出来ました。 朝食バイキングはとても美味しく、子どもたちも大喜びでした。 ありがとうございました。

Pretty decent but the shuttle wasbt

The hotel rooms are ok. The staff I spoke with for check in/check out were ok. However, there were a number of issues which left me deeply disappointed. First, the hotel claims to run a convenient shuttle between the hotel and Kyoto station. The management of this shuttle is terrible. We once tried to take the shuttle from the station. As we came up, the shuttle left before scheduled departure time. I ran to catch up and get the driver’s attention. He saw me, waved me off, and drove away. On another day, we tried to take the shuttle from the hotel. Because it was raining, the shuttle filled and we weren’t able to get a spot. Instead of providing a second shuttle, they told us to get a taxi. They care about being able to say they run a shuttle but not about actually making things convenient. The bigger issue came after. (Please bear with me. This is not about the hotel, but it is relevant) The hotel set us up with a taxi to the station. We asked to go to the front of the station. The driver decided to take us to the BACK because there is a clearer Shinkansen entrance there. When I saw he was going the wrong direction, I told him we needed to go to the front. He dismissed me. When we arrived, he kept the meter running as he unloaded. Very scammy. Since the hotel probably contracts with cabs, I wrote to the hotel with the name of the driver and told them what happened. They wrote back saying it was reasonable for the driver to ignore our instructions. Disgusting!

The hotel is not very new, but it is kept clean, has a calm atmosphere, and is quiet, probably because of the good surroundings. Most of the guests are Japanese and Westerners, and there are no guests from other Asian countries, so there was no noise that bothered me.

清潔で本願寺にも近くてレストラン🍽️も良い。 また宿泊したい。

Pour le prix demandé, j'ai été désagréablement surpris. L'hôtel me semblait bien selon les photos et l'apparence du lobby, mais l'immense couloir des chambres faisait penser à un asile et la chambre n'était vraiment pas très invitante non plus. Ça sentait très humide et même la moisissure dans la salle de bains. Le centre d'entraînement est très difficile d'accès et vraiment pas équipé. Plutôt que de faire faire des courbettes à n'en plus finir à leurs employés, ils pourraient investir pour rendre les installations plus modernes et invitantes.

The premium rooms are spacious for Japan and stylish. Beds are comfortable and Tempur pillows were good. Only negative, they would not allow you to take drinks purchased from the bar to your room which was disappointing

外国からの旅行客が多く見受けられます。スタッフの中には日本語以外が得意かもと感じました。