Radisson Blu Cebu

Stayed here several times, but this is the first time that our son’s breakfast is apparently not included in the cost, even when paying for breakfast included. Also, would be nice to know that the pool was closed for maintenance prior to booking.

It is just beside SM City Mall where you can find almost everything. A very nice hotel

No complaints whatsoever!

I love the Radisson Blu in Cebu, it's my favorite hotel in town. I'm very sad about the stupid rules at the business lounge, other than that it's great.

The staff was extremely friendly and considerate. One of my best hotel experiences.

プールが使えなかったのが残念。 朝食をラウンジ以外でとると高い。 ラウンジは毎日利用した。 場所は良いし設備も綺麗。 今回３部屋予約したがフロアが違いその階のカードキーがないとエレベーターが停まらないので少し不便だったが総じて良い滞在でした。

Radisson was pretty good. The breakfast buffet was good except most of the main dishes were too salty for me. The corn beef, Indian mung beans soup was salty, the Chinese braised beef was salty. The dining tables were dusty and the base of the tables were dirty and needed to be swept. The dining area was always cold in the morning.

Thank you for the complimentary cake for my spouse! You guys are awesome.

Safe, convenient, beakfast buffet great selections. Early check-in for premium member failed, my room was ready however staff failed to notify me.

The business class area dress code for cocktail hour needs to be a bit more lenient on clothing that can be worn. Maybe no clothing with cleavage showing or at least a long skirt and any nice looking shoes no flip flops. Harder for younger people to have fun and take advantage of room privileges that they have paid for.

i liked the gym a lot and how nice staff was

6泊の宿泊予定でしたが、到着してからプールがメンテナンス中ということで使用できず、家族でバカンスで来ていたため、宿泊を短縮してプールのある別のホテルに移ることにしました。 ホテルの方に相談したところ、部屋をスイートにアップグレードするという提案を頂きましたが、やはりバカンスでプールがないのはということで、宿泊を短縮してもらいました。 泊まった期間はお部屋をアップグレードして下さり、スタッフの方達もとても親切で気持ち良く対応して下さいました。 立地もショッピングセンター等も近く良かったので、プールがメンテナンス中だったことだけが残念でした。 次回、また機会があれば泊まりたいホテルです。

豪華さを感じる広々としたロビーでした！家族4人で泊まりましたが、コネクティングルームを用意してくれたり、スタッフのサービスが良かったです！

バイキングがとてもよかった

Always an amazing place to stay! Beautiful place, amazing facilities. The place to bring your partner if you want to make an impression.

Hotel was well-maintained and clean. Staff were nice. Upon check out, I saw a sign that we can check out earlier. This should have been mentioned upom checking in to avoid traffic when guests check out, or there should be signs inside the rooms about this. Otherwise, our stay was very memorable and we will definitely be back soon.

残念なことに、ホテルのプールはメンテナンスが何かで水が入っていなく、使えない状態でした。 部屋は広く、綺麗なのですが、湿気が多いのか、ベットシーツがカラッとしていなかったです。 朝食は品数も多く満足です。 場所もモールのすぐ横なので、便利でした。 スタッフも良かったです。

Stannar här med jämna mellanrum. Grym frukostbuffé

I recently encountered a frustrating experience with Radisson Blu regarding a booking issue for two rooms. Due to a network error, the booking was duplicated, and despite informing the hotel at check-in, the staff said any refund would depend on Expedia. Expedia was initially helpful and willing to resolve the issue, but in the end, the hotel manager refused to honor the refund. As a frequent traveler who has even brought my family to stay here before, I expected much better service from a brand like Radisson Blu. Your staff member, Clarisse, even mentioned that this issue has occurred with other customers in the past. If that’s the case, I would have expected the hotel management to have established a more customer-focused solution for similar situations by now. To make matters worse, we didn’t use the second room at all, and yet the hotel refused to issue a refund or even offer a credit voucher—despite the fact that we have another upcoming trip to Cebu. A gesture like that would have gone a long way in maintaining customer loyalty and showcasing your commitment to good service. Unfortunately, due to this experience, I will be avoiding Radisson Blu in the future and will advise my network to do the same. This situation has been deeply disappointing, and I sincerely hope management takes this feedback seriously and revisits how similar incidents are handled in the future.

My go-to place in Cebu! The best in the city