Selina Serenity Rawai Phuket

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CANCELLATIONS AND NO-SHOWS FLEXIBLE RESERVATIONS: Cancellations or modifications must be made by 6:00 PM (Local time) at least 2 days prior to arrival. Cancellations and no-shows made beyond that time will result in a full-stay cancellation fee plus tax. SEMI-FLEXIBLE RESERVATIONS No cancellation charge applies prior to 6:00 pm (local time), up to 7 days prior to arrival. Beyond that time, the amount due is not refundable, even if the booking is cancelled or modified. NON-REFUNDABLE RESERVATIONS Full amount of stay (with taxes) is payable in advance by credit card at booking time. Non-refundable reservations are those made through early booking promotions and minimum stay reservations among others. Keep in mind that non-refundable reservations require full payment of the account to reserve. Payment will be processed and debited from the authorized credit card. If the charge is declined, the reservation may be cancelled. No refunds will be given for cancellations, absences or premature departures. GROUP RESERVATIONS: Payment policies: To validate your reservation, you must confirm it in the email that we have sent you by placing a valid credit card as a guarantee, and responding to group.reservations@selina.com in order to send you the confirmation letter. After it has been confirmed we will proceed to make 50% of the reservation charge. The remaining 50% must be paid no later than 15 days before the check-in date. Also, if you wish, you can make the payment by bank transfer. Changes or cancellations are accepted up to 30 days before check in. If the reservation starts in less than 15 days, cancellations are not accepted after confirmation and 100% of the final value of the reservation will be charged. If the group reservation is canceled after 15 days prior to check in, no refunds will be made. Any change that alters the final amount of the rate at a lower cost after the 15 days prior to check in will not be reimbursed. AGE POLICIES Young, wild and free? Please remember one important detail: All guests must be 18 years or older to stay in a shared dormitory. If you are below 18 years of age, then you must be accompanied by a family member or a legal guardian (18 years or older) in a private room. We just want to make sure that you are safe and sound! LOCAL TAXES Guests may be required to pay additional local taxes or other regulatory charges upon check-in. Ask and triple check before paying! OTHER GENERAL CONDITIONS - Smoking: Not permitted at Selina locations. Yes, it's a big number...but a $300 charge will be billed to guests who do not comply. Not worth it! - Coolers: Your cooler is not permitted at Selina locations. - Food and drinks: If brought from outside of Selina, food and drink may not be consumed in common areas, with the exception of the common kitchen. - Pets: Selina is pet friendly! Pet owners are required to book private rooms, as pets are not permitted in dormitories. There is also a cost of $10 per pet per night. - Towels: For guests staying in dormitories, there is a small towel deposit fee. The deposit will be refunded once the towel is returned at check-out. - Key deposit: Guests in dormitories will be charged a small key deposit that will be refunded once the key is returned at check-out. - Luggage: Luggage storage is available at reception and is free of charge for 24 hours. There will be a $5 charge per day that is subject to availability. - You can cancel your reservation free of charge within the first 4 hours of booking it, regardless of the rate selected.
Guests who bring pet will have to pay additional charg and hotel support a maximum weight of 5 kg./each