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- Khách sạn ở Ala Moana Hotel by LSI Resorts
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Ala Moana Hotel by LSI Resorts
Khách Sạn
6,3
/10
Hài lòng
914 đánh giá
Khách nói gì về kỳ nghỉ của họ
STUART
10,0
/ 10
The hotel is in a great location to shopping, the beach and bus routes. you can walk everywhere. The only negative was the restaurant was under construction then. I will stay here again.
Xem phiên dịch
Sean
10,0
/ 10
The dining facilities on site are fantastic. The rate I paid for my stay was very reasonable. The hotel was nice
interior . Great location. The room was clean but very average. A bit more soundproofing would be good as I could here everything in the hall and on the streets.
Xem phiên dịch
Robert
10,0
/ 10
The Property in as of itself is Great!! All the staff and amenities were great. The problem I had with this reservation was the room I was in. I did not realize (my mistake) that the "by LSI" part was a privately owned room within the hotel complex. I had previously stayed at the Ala Moana Hotel and loved it. I jumped at the chance to stay here again at a much better rate. The problem was with the room I was assigned at check-in. When I entered the room there was a distinctive "musty or moldy" smell, some of the lights didn't work and I couldn't plug in my phone charger in the power outlets. The plug kept falling out or didn't work. I tried opening the window to air it out but the smell didn't go away. After about 30 mins I started getting a headache. I went down to the front desk asking to change rooms and they I needed to contact LSI, which is in Las Vegas. After several calls I was very fortunate to switch rooms. Had I not been able to I would have lost out my monies since I prepaid for the lower rate.
I wont do that again!
Xem phiên dịch
Trong khu vực
Xem bản đồ
410 Atkinson Drive, Honolulu County, Hawaii, Hoa Kỳ, 96814
Tiện ích chính
Xem thêm
Hồ bơi
Nhà hàng
Lễ tân 24h
Chỗ đậu xe
WiFi
Thang máy
Xem thêm
Những phòng còn trống tại Ala Moana Hotel by LSI Resorts
Tìm kiếm nhanh hơn bằng cách chọn những tiện nghi bạn cần
Hiển thị giá
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410 Atkinson Drive, Honolulu County, Hawaii, Hoa Kỳ, 96814
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Vị trí
Ala Moana Hotel by LSI Resorts toạ lạc tại khu vực / thành phố Honolulu County.
Thông tin về Ala Moana Hotel by LSI Resorts
Dịch vụ tuyệt vời, cơ sở vật chất hoàn chỉnh và các tiện nghi khách sạn cung cấp sẽ khiến quý khách không thể phàn nàn trong suốt kỳ lưu trú tại Ala Moana Hotel by LSI Resorts.
Trung tâm thể dục của khách sạn là một trong những tiện nghi không thể bỏ qua khi lưu trú tại đây.
Hưởng thụ một ngày thư thái đầy thú vị tại hồ bơi dù quý khách đang du lịch một mình hay cùng người thân.
Nhận ưu đãi đặc biệt dành cho các liệu pháp spa tinh tuý nhất giúp thư giãn tinh thần và làm tươi trẻ cơ thể.
Quầy tiếp tân 24 giờ luôn sẵn sàng phục vụ quý khách từ thủ tục nhận phòng đến trả phòng hay bất kỳ yêu cầu nào. Nếu cần giúp đỡ xin hãy liên hệ đội ngũ tiếp tân, chúng tôi luôn sẵn sàng hỗ trợ quý khách.
Tận hưởng những món ăn yêu thích với phong cách ẩm thực đặc biệt từ Ala Moana Hotel by LSI Resorts chỉ dành riêng cho quý khách.
Ala Moana Hotel by LSI Resorts là khách sạn sở hữu đầy đủ tiện nghi và dịch vụ xuất sắc theo nhận định của hầu hết khách lưu trú.
Với những tiện nghi sẵn có Ala Moana Hotel by LSI Resorts thực sự là một nơi lưu trú hoàn hảo.
Tất cả những tiện ích tại Ala Moana Hotel by LSI Resorts
Khác
Tiện nghi công cộng
- OTHER
- Nhà hàng
- Khu vực không hút thuốc
- Tiệm cà phê
- Cà phê/trà tại sảnh
- Thang máy
Dịch vụ khách sạn
- Dịch vụ hỗ trợ đặt Tour
- Dịch vụ lưu trữ/bảo quản hành lý
- Lễ tân 24h
- Dịch vụ giặt ủi
- Dịch vụ concierge/hỗ trợ khách
Các hoạt động
- Hồ bơi ngoài trời
- Dịch vụ spa
- Xông hơi ướt
- Ghế dài tắm nắng hồ bơi
Ẩm thực
- Quầy bar
- Quầy bar bên hồ bơi
- Bữa sáng
Tiện nghi văn phòng
- Phòng hội nghị
- Dịch vụ văn phòng
- Phòng hội nghị
Tiện nghi chung
- Bãi gửi xe (thu phí)
- Sân thượng/sân hiên
Vận chuyển
- Gửi xe có người phục vụ (thu phí)
Kết nối mạng
- Wifi (miễn phí)
Các tiện ích lân cận
- Máy ATM/Ngân hàng
Thể thao & Giải trí
- Trung tâm thể dục thể hình
Chính sách và những thông tin liên quan của Ala Moana Hotel by LSI Resorts
Lưu Ý Quan Trọng
- Phụ phí bữa sáng nấu theo yêu cầu (ước tính): từ 10 USD đến 30 USD/người
- Phí bãi xe tự phục vụ: 34.50 USD mỗi ngày
- Phí bãi xe có người phục vụ: 45 USD mỗi ngày
- Phí trả phòng muộn: 90 USD
- Áp dụng phụ phí với dịch vụ dọn phòng và phí này khác nhau tùy vào thời gian lưu trú
Danh sách trên có thể không đầy đủ. Phí và đặt cọc có thể không bao gồm thuế và có thể thay đổi.
Bạn sẽ được yêu cầu thanh toán cho nơi lưu trú các khoản phí sau. Phí có thể bao gồm các loại thuế hiện hành:
- Đặt cọc: 100.00 USD mỗi đêm
Chúng tôi đã liệt kê mọi khoản phí được nơi lưu trú cung cấp thông tin.
- Có thể thu phí thêm người với mức phí khác nhau, tùy chính sách riêng
- Có thể cần giấy tờ tùy thân hợp pháp có ảnh và cần đặt cọc bằng thẻ tín dụng, thẻ ghi nợ hoặc tiền mặt (cho các chi phí phát sinh - nếu có) khi làm thủ tục nhận phòng
- Tùy thuộc vào tình hình thực tế khi nhận phòng mà các yêu cầu đặc biệt có được đáp ứng hay không và có thể thu phụ phí. Không đảm bảo đáp ứng mọi yêu cầu đặc biệt
- Mã số thuế: 128-176-9472
- Nơi lưu trú này nhận thanh toán bằng thẻ tín dụng; không nhận tiền mặt
- Trang thiết bị an toàn tại nơi lưu trú bao gồm máy phát hiện khói
- Nơi lưu trú này có không gian ngoài trời, chẳng hạn như ban công, sân hiên, sân thượng có thể không phù hợp với trẻ em. Nếu có thắc mắc, vui lòng liên hệ với nơi lưu trú trước khi đến để xác nhận họ có thể sắp xếp cho bạn một phòng phù hợp.
- Vui lòng lưu ý các chuẩn mực về văn hóa và chính sách khách có thể khác nhau theo từng quốc gia và nơi lưu trú. Thông tin về chính sách do nơi lưu trú cung cấp.
Không thể nhận phòng sau giờ làm việc tại nơi lưu trú này. Nhân viên tiếp tân sẽ đón tiếp khi khách đến nơi lưu trú. Các phòng đã đặt ở LSI Resorts At Ala Moana là các phòng khách sạn được quản lý riêng tại Ala Moana. Vui lòng liên hệ trực tiếp với LSI Resorts nếu có bất kỳ câu hỏi hoặc vấn đề nào trước, trong và sau kỳ lưu trú.
Hotel only accepts guests with minimum age of 21
Thời gian nhận phòng/trả phòng
Giờ nhận phòng:
Từ 16:00
Giờ trả phòng:
Trước 11:00
Hotel policy is not yet available.
Thông tin chung
Tiện ích chung | Hồ bơi, Nhà hàng, Lễ tân 24h, Chỗ đậu xe, WiFi, Thang máy |
Thời gian nhận/trả phòng | Từ 16:00 - đến 11:00 |
Có ăn sáng | Có, khách sạn có phòng cung cấp bữa sáng |
Số phòng còn trống tai Ala Moana Hotel by LSI Resorts | 18 |
Những tiện nghi khác tại Ala Moana Hotel by LSI Resorts | OTHER, Khu vực không hút thuốc, Tiệm cà phê, Cà phê/trà tại sảnh, Dịch vụ hỗ trợ đặt Tour |
Câu hỏi thường gặp về Ala Moana Hotel by LSI Resorts
Những tiện ích tại Ala Moana Hotel by LSI Resorts?
Những tiện ích tại Ala Moana Hotel by LSI Resorts bao gồm Hồ bơi, Nhà hàng, Lễ tân 24h, Chỗ đậu xe, WiFi, Thang máy. (một số dịch vụ sẽ yêu cầu trả thêm phí):
Thời gian nhận phòng và trả phòng của Ala Moana Hotel by LSI Resorts?
Thời gian nhận phòng tại Ala Moana Hotel by LSI Resorts là từ Từ 16:00 và trả phòng trước Trước 11:00
Ala Moana Hotel by LSI Resorts có phục vụ ăn sáng không?
Có, Ala Moana Hotel by LSI Resorts có dịch vụ cung cấp bữa sáng. Tuy nhiên, bạn sẽ cần phải chọn loại phòng có dịch vụ ăn sáng. Nếu không, bạn sẽ phải trả một khoản phí nếu đặt phòng không có ăn sáng.
Khách sạn Ala Moana Hotel by LSI Resorts đạt tiêu chuẩn mấy sao?
Ala Moana Hotel by LSI Resorts là khách sạn đạt tiêu chuẩn 3.0 sao.
Tổng số phòng hiện có tại Ala Moana Hotel by LSI Resorts là bao nhiêu?
Tổng số phòng tại Ala Moana Hotel by LSI Resorts là 18 phòng.
Xem tất cả
Những review khác của du khách về Ala Moana Hotel by LSI Resorts
Xếp hạng và đánh giá tổng thể Ala Moana Hotel by LSI Resorts
Traveloka (1)
Các nguồn khác (913)
6,2
Hài lòng
Từ 913 đánh giá
Vệ sinh
6,4
Tiện nghi phòng
6,6
Vị trí
9,2
Dịch vụ và Tiện ích
6,6
Sắp xếp theo
Liên quan nhất
Sự thích
Xem Tất cả
Đánh giá của du khách Ala Moana Hotel by LSI Resorts
Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
Verified traveler
Công tác
8,0
/10
Đánh giá cách đây 17 tuần
Hotels.com verified review
WiFiが弱く、仕事がしにくかった
Verified traveler
Bạn bè và Gia đình
6,0
/10
Đánh giá cách đây 19 tuần
Hotels.com verified review
Good idea to remember your reservation is managed privately so you will not get the amenities of the hotel. Make sure you buy your own extras to prevent any additional charges. example buy more toilet paper and your own towels.
Steven Glynn
Giải trí Kỳ nghỉ gia đình
8,0
/10
Đánh giá cách đây 20 tuần
Expedia Group verified review
I did not realize this was a private rental unit prior to check in and that the hotel would not be servicing the room. We ran short of toilet paper and had to go buy some.
Gary Allan
Giải trí Kỳ nghỉ gia đình
6,0
/10
Đánh giá cách đây 22 tuần
Expedia Group verified review
Liked that it is connected to Ala Moana shopping center and is also a pink line stop on the trolley.
Did not like that there was no daily room service.
Shahab
2,0
/10
Đánh giá cách đây 25 tuần
Hotels.com verified review
Horrible.
I asked for two beds. I got one.
Two pillows only for two people.
Bathroom was disgusting. It was for handicapped. When you took a shower the water didn’t drain and was all over the floor in the bathroom.
They didn’t supply even one plate or bowl.
No extra blanket.
Truly the worst. I’ll be sharing that with anyone who asks.
Đọc thêm
Raul
Công tác
2,0
/10
Đánh giá cách đây 27 tuần
Expedia Group verified review
I was very disappointed because as shown in expedia it seems that you are booking in Ala Moana Hotel, the reality is that it a separate building, that at first appearance looks great but when you get to the room, it is dirty, musty, not renovated at all, you have chair/bed for a second person, with no sheets, the worse of it is that staff never responded again. So I felt stuck there.
Đọc thêm
STUART
Giải trí cùng Bạn bè
10,0
/10
Đánh giá cách đây 27 tuần
Expedia Group verified review
The hotel is in a great location to shopping, the beach and bus routes. you can walk everywhere. The only negative was the restaurant was under construction then. I will stay here again.
Densathit
Công tác
2,0
/10
Đánh giá cách đây 29 tuần
Hotels.com verified review
The room was not properly cleaned. The ice bucket had left over water from previous guest. Microwave was dirty. Even though room service was not offered, they didn't leave enough personal hygiene stuff.
thomas
Giải trí
4,0
/10
Đánh giá cách đây 29 tuần
Expedia Group verified review
I wouldn’t stay again
Tomoko
10,0
/10
Đánh giá cách đây 30 tuần
Expedia Group verified review
a
Verified traveler
6,0
/10
Đánh giá cách đây 33 tuần
Hotels.com verified review
we stayed in the kona tower, this was first time booking at at this hotel, the room was ok. nothing great , outdated carpets, bathroom had no exhaust fan if it did it didnt work. when we first arrived the bathroom had a fair amount of water on the floor and along the tub. every morning around 5 am we were woken up by the the trucks below us as this unit was located at the back of hotel where all service vehicles come and go. because it is a private unit and not run by mantra you are limited to towels and must pay for more by calling the number in vegas. the hotel itself os in great location easy to walk to mall and beaches close by transit was close . if i was to come back i would book through the Mantra side of the hotel
Đọc thêm
Julie
cùng Bạn đời
6,0
/10
Đánh giá cách đây 34 tuần
Expedia Group verified review
Close to buying the needed supplies
Amy
10,0
/10
Đánh giá cách đây 35 tuần
Expedia Group verified review
Amazing experience!!! No issues throughout our stay.
Niki
Giải trí cùng Bạn đời
2,0
/10
Đánh giá cách đây 36 tuần
Expedia Group verified review
The host has their cleaner only just finish what they called cleaning 2 min after we arrived at the room we had to wait outside in the hallway to only get in and find hair on the towels I made a complaint about this and then I decided to check the sheets and they also had black hair on them bed was so uncomfortable we woke up with sore neck and back everyday it was horrible I made another complaint about the sheets and they accused us of laying in the bed when we literally just got there dying to have a shower and had to wait for the cleaner to go downstairs wash the towels and sheets again because they didn’t have a spare set of towels or sheets to give us this was such a bad way to start a vaycay I had to go to target and buy my own towels just so we can have showers after a 10 hour flight I asked for a one night refund on our stay which I think was reasonable and I’m yet to hear back from them still I called them that many times and no one would get back to me it’s ridiculous will never book through LSI resorts again I’ll stick to booking directly through the hotel with better services and cleanliness
Đọc thêm
Elizabeth
Kỳ nghỉ gia đình
2,0
/10
Đánh giá cách đây 37 tuần
Expedia Group verified review
They reel you into thinking you are staying in a 4star hotel. In reality you stay in anasty attached property. No one to call for help.
TOMOMI
Giải trí Kỳ nghỉ gia đình
4,0
/10
Đánh giá cách đây 37 tuần
Expedia Group verified review
ホテル自体は立地も良く、ジムやサウナがあり、とても良かったのですが、Airbのお部屋だったようで、清掃等のホテルサービスはありませんでした。
そのせいか、初日からシーツにシミが付いていたり、布団が臭く(耐えられない臭さ)、非常に不衛生でした。
もう利用したくありません。
Meme
Bạn bè và Gia đình
2,0
/10
Đánh giá cách đây 37 tuần
Hotels.com verified review
Our stay had made it pretty bad experience for us to visit Hawaii. We got a private room and was not aware it is a private Airbnb separately from the hotel at Ala Moana Hitel. Our room had leaking water all over the front door from the fridge, along with a broken door hinge we couldn’t open or closed the main door. I went to get a new room but we could not, the hotel reception send us to these RSI private owner, we did not have any choice. We went back to the room, they came and fixed the door but did not even look at the fridge. We cleaned up the floor ourself, we think it’s the fridge from thawing out. The next day we ran out of toilet papers, they did not leave extra toilet paper for our 6 days stay. I’ve never booked a place where toilet paper is not provided. I again called RSI people and they said they charge $50 for service fee on top of towels fees and toilet paper is $1.50 each roll, I called hotels.com and ask if we can get a new room but nothing was done except a $250 credit to my account. We stay our 6nights. We will never book with these private owner, terrible!! Both me and my husband called and ask for management but nothing was escalated and not ever a phone call back. Our room is 2015 with Ala Moana Hotel, don’t book this room at this hotel.
Đọc thêm
Nancy
Bạn bè và Gia đình
2,0
/10
Đánh giá cách đây 38 tuần
Hotels.com verified review
This tired room needed a fresh coat of paint and a rug shampoo. The shower curtain was dirty and not properly hung. The toilet paper holder was halfway off the wall and the paper kept falling off. The bathroom door didn't stay shut. There was one tiny tube of bath gel for three people for 8 days. There was no liner for the ice bucket and not even a matched set of glasses (except for two useless champagne flutes). There weren't all that many plugs available for cell phones, etc., and the plug on the table lamp didn't take a charge. We had problems with the tub, which didn't drain one night (we had to bail it out with the garbage can in order to take showers) and the toilet got plugged another night. The phone number provided by LSI wasn't answered, not even the emergency option #3. Luckily, the Ala Moana hotel manager supplied another number that did get answered, but that person was in Las Vegas. Tho friendly, she wasn't able to do anything to help us after hours. There is not 24/7 service for LSI. A plumber did arrive unannounced the following day to fix the tub, and a very unfriendly person (definitely not a plumber) came with a plunger to clear the toilet the following morning. We didn't know when/or if anyone would show up. Not my idea of customer service.
The beds were comfy, and the view from the lanai was nice, but hard to screw those things up. Too bad, since this is such a great location. We've been to this hotel many times.
Đọc thêm
Sean
Công tác
10,0
/10
Đánh giá cách đây 39 tuần
Expedia Group verified review
The dining facilities on site are fantastic. The rate I paid for my stay was very reasonable. The hotel was nice
interior . Great location. The room was clean but very average. A bit more soundproofing would be good as I could here everything in the hall and on the streets.
Robert
Kinh doanh và Giải trí
10,0
/10
Đánh giá cách đây 40 tuần
Expedia Group verified review
The Property in as of itself is Great!! All the staff and amenities were great. The problem I had with this reservation was the room I was in. I did not realize (my mistake) that the "by LSI" part was a privately owned room within the hotel complex. I had previously stayed at the Ala Moana Hotel and loved it. I jumped at the chance to stay here again at a much better rate. The problem was with the room I was assigned at check-in. When I entered the room there was a distinctive "musty or moldy" smell, some of the lights didn't work and I couldn't plug in my phone charger in the power outlets. The plug kept falling out or didn't work. I tried opening the window to air it out but the smell didn't go away. After about 30 mins I started getting a headache. I went down to the front desk asking to change rooms and they I needed to contact LSI, which is in Las Vegas. After several calls I was very fortunate to switch rooms. Had I not been able to I would have lost out my monies since I prepaid for the lower rate.
I wont do that again!
Đọc thêm
Số lượng đánh giá trên mỗi trang
20
40
Sẵn sàng quyết định chưa?
Đặt phòng ngay bây giờ
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Miễn trừ trách nhiệm: Khách sạn có trách nhiệm bảo đảm tính chính xác của tất cả các hình ảnh thể hiện. Traveloka không chịu trách nhiệm đối với bất kỳ sai lệch nào về mặt hình ảnh.
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Xếp hạng và đánh giá tổng thể Ala Moana Hotel by LSI Resorts
Traveloka (1)
Các nguồn khác (913)
6,2
Hài lòng
Từ 913 đánh giá
Vệ sinh
6,4
Tiện nghi phòng
6,6
Vị trí
9,2
Dịch vụ và Tiện ích
6,6
Sắp xếp theo
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Đánh giá của du khách Ala Moana Hotel by LSI Resorts
Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
Verified traveler
Công tác
8,0
/10
Đánh giá cách đây 17 tuần
Hotels.com verified review
WiFiが弱く、仕事がしにくかった
Verified traveler
Bạn bè và Gia đình
6,0
/10
Đánh giá cách đây 19 tuần
Hotels.com verified review
Good idea to remember your reservation is managed privately so you will not get the amenities of the hotel. Make sure you buy your own extras to prevent any additional charges. example buy more toilet paper and your own towels.
Steven Glynn
Giải trí Kỳ nghỉ gia đình
8,0
/10
Đánh giá cách đây 20 tuần
Expedia Group verified review
I did not realize this was a private rental unit prior to check in and that the hotel would not be servicing the room. We ran short of toilet paper and had to go buy some.
Gary Allan
Giải trí Kỳ nghỉ gia đình
6,0
/10
Đánh giá cách đây 22 tuần
Expedia Group verified review
Liked that it is connected to Ala Moana shopping center and is also a pink line stop on the trolley.
Did not like that there was no daily room service.
Shahab
2,0
/10
Đánh giá cách đây 25 tuần
Hotels.com verified review
Horrible.
I asked for two beds. I got one.
Two pillows only for two people.
Bathroom was disgusting. It was for handicapped. When you took a shower the water didn’t drain and was all over the floor in the bathroom.
They didn’t supply even one plate or bowl.
No extra blanket.
Truly the worst. I’ll be sharing that with anyone who asks.
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Raul
Công tác
2,0
/10
Đánh giá cách đây 27 tuần
Expedia Group verified review
I was very disappointed because as shown in expedia it seems that you are booking in Ala Moana Hotel, the reality is that it a separate building, that at first appearance looks great but when you get to the room, it is dirty, musty, not renovated at all, you have chair/bed for a second person, with no sheets, the worse of it is that staff never responded again. So I felt stuck there.
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STUART
Giải trí cùng Bạn bè
10,0
/10
Đánh giá cách đây 27 tuần
Expedia Group verified review
The hotel is in a great location to shopping, the beach and bus routes. you can walk everywhere. The only negative was the restaurant was under construction then. I will stay here again.
Densathit
Công tác
2,0
/10
Đánh giá cách đây 29 tuần
Hotels.com verified review
The room was not properly cleaned. The ice bucket had left over water from previous guest. Microwave was dirty. Even though room service was not offered, they didn't leave enough personal hygiene stuff.
thomas
Giải trí
4,0
/10
Đánh giá cách đây 29 tuần
Expedia Group verified review
I wouldn’t stay again
Tomoko
10,0
/10
Đánh giá cách đây 30 tuần
Expedia Group verified review
a
Verified traveler
6,0
/10
Đánh giá cách đây 33 tuần
Hotels.com verified review
we stayed in the kona tower, this was first time booking at at this hotel, the room was ok. nothing great , outdated carpets, bathroom had no exhaust fan if it did it didnt work. when we first arrived the bathroom had a fair amount of water on the floor and along the tub. every morning around 5 am we were woken up by the the trucks below us as this unit was located at the back of hotel where all service vehicles come and go. because it is a private unit and not run by mantra you are limited to towels and must pay for more by calling the number in vegas. the hotel itself os in great location easy to walk to mall and beaches close by transit was close . if i was to come back i would book through the Mantra side of the hotel
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Julie
cùng Bạn đời
6,0
/10
Đánh giá cách đây 34 tuần
Expedia Group verified review
Close to buying the needed supplies
Amy
10,0
/10
Đánh giá cách đây 35 tuần
Expedia Group verified review
Amazing experience!!! No issues throughout our stay.
Niki
Giải trí cùng Bạn đời
2,0
/10
Đánh giá cách đây 36 tuần
Expedia Group verified review
The host has their cleaner only just finish what they called cleaning 2 min after we arrived at the room we had to wait outside in the hallway to only get in and find hair on the towels I made a complaint about this and then I decided to check the sheets and they also had black hair on them bed was so uncomfortable we woke up with sore neck and back everyday it was horrible I made another complaint about the sheets and they accused us of laying in the bed when we literally just got there dying to have a shower and had to wait for the cleaner to go downstairs wash the towels and sheets again because they didn’t have a spare set of towels or sheets to give us this was such a bad way to start a vaycay I had to go to target and buy my own towels just so we can have showers after a 10 hour flight I asked for a one night refund on our stay which I think was reasonable and I’m yet to hear back from them still I called them that many times and no one would get back to me it’s ridiculous will never book through LSI resorts again I’ll stick to booking directly through the hotel with better services and cleanliness
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Elizabeth
Kỳ nghỉ gia đình
2,0
/10
Đánh giá cách đây 37 tuần
Expedia Group verified review
They reel you into thinking you are staying in a 4star hotel. In reality you stay in anasty attached property. No one to call for help.
TOMOMI
Giải trí Kỳ nghỉ gia đình
4,0
/10
Đánh giá cách đây 37 tuần
Expedia Group verified review
ホテル自体は立地も良く、ジムやサウナがあり、とても良かったのですが、Airbのお部屋だったようで、清掃等のホテルサービスはありませんでした。
そのせいか、初日からシーツにシミが付いていたり、布団が臭く(耐えられない臭さ)、非常に不衛生でした。
もう利用したくありません。
Meme
Bạn bè và Gia đình
2,0
/10
Đánh giá cách đây 37 tuần
Hotels.com verified review
Our stay had made it pretty bad experience for us to visit Hawaii. We got a private room and was not aware it is a private Airbnb separately from the hotel at Ala Moana Hitel. Our room had leaking water all over the front door from the fridge, along with a broken door hinge we couldn’t open or closed the main door. I went to get a new room but we could not, the hotel reception send us to these RSI private owner, we did not have any choice. We went back to the room, they came and fixed the door but did not even look at the fridge. We cleaned up the floor ourself, we think it’s the fridge from thawing out. The next day we ran out of toilet papers, they did not leave extra toilet paper for our 6 days stay. I’ve never booked a place where toilet paper is not provided. I again called RSI people and they said they charge $50 for service fee on top of towels fees and toilet paper is $1.50 each roll, I called hotels.com and ask if we can get a new room but nothing was done except a $250 credit to my account. We stay our 6nights. We will never book with these private owner, terrible!! Both me and my husband called and ask for management but nothing was escalated and not ever a phone call back. Our room is 2015 with Ala Moana Hotel, don’t book this room at this hotel.
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Nancy
Bạn bè và Gia đình
2,0
/10
Đánh giá cách đây 38 tuần
Hotels.com verified review
This tired room needed a fresh coat of paint and a rug shampoo. The shower curtain was dirty and not properly hung. The toilet paper holder was halfway off the wall and the paper kept falling off. The bathroom door didn't stay shut. There was one tiny tube of bath gel for three people for 8 days. There was no liner for the ice bucket and not even a matched set of glasses (except for two useless champagne flutes). There weren't all that many plugs available for cell phones, etc., and the plug on the table lamp didn't take a charge. We had problems with the tub, which didn't drain one night (we had to bail it out with the garbage can in order to take showers) and the toilet got plugged another night. The phone number provided by LSI wasn't answered, not even the emergency option #3. Luckily, the Ala Moana hotel manager supplied another number that did get answered, but that person was in Las Vegas. Tho friendly, she wasn't able to do anything to help us after hours. There is not 24/7 service for LSI. A plumber did arrive unannounced the following day to fix the tub, and a very unfriendly person (definitely not a plumber) came with a plunger to clear the toilet the following morning. We didn't know when/or if anyone would show up. Not my idea of customer service.
The beds were comfy, and the view from the lanai was nice, but hard to screw those things up. Too bad, since this is such a great location. We've been to this hotel many times.
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Sean
Công tác
10,0
/10
Đánh giá cách đây 39 tuần
Expedia Group verified review
The dining facilities on site are fantastic. The rate I paid for my stay was very reasonable. The hotel was nice
interior . Great location. The room was clean but very average. A bit more soundproofing would be good as I could here everything in the hall and on the streets.
Robert
Kinh doanh và Giải trí
10,0
/10
Đánh giá cách đây 40 tuần
Expedia Group verified review
The Property in as of itself is Great!! All the staff and amenities were great. The problem I had with this reservation was the room I was in. I did not realize (my mistake) that the "by LSI" part was a privately owned room within the hotel complex. I had previously stayed at the Ala Moana Hotel and loved it. I jumped at the chance to stay here again at a much better rate. The problem was with the room I was assigned at check-in. When I entered the room there was a distinctive "musty or moldy" smell, some of the lights didn't work and I couldn't plug in my phone charger in the power outlets. The plug kept falling out or didn't work. I tried opening the window to air it out but the smell didn't go away. After about 30 mins I started getting a headache. I went down to the front desk asking to change rooms and they I needed to contact LSI, which is in Las Vegas. After several calls I was very fortunate to switch rooms. Had I not been able to I would have lost out my monies since I prepaid for the lower rate.
I wont do that again!
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Số lượng đánh giá trên mỗi trang
20
40