DoubleTree by Hilton Hotel Jackson

Loved the pool and the room we'll definitely be coming back

Nice room, nice pool! Love the cookies too!

The food was good

We stayed at this hotel for 4 days and we did not get any housekeeping the whole time. I even asked for my sheets to be changed and it ever happened. I had to request for towels, wash clothes and hand towels. My used towels were never collected. We had a little towel snowman in the corner of our room. Plus, our trash was never collected either. Our nightly rate was $217 and this hotel was not worth it.

Our room was clean and not much noise even though renovations were going on.

Stayed at the DoubleTree in Jackson, and overall it was pretty meh for the price. Check-in was fine—they give you cookies (apparently their thing), and the front desk guy talked fast but was helpful enough. I booked this place mostly for the indoor/outdoor pool. I even called ahead to make sure it was open. We checked in late afternoon, and surprise—it was closed for “engineering.” I pushed back a little since that was the main reason I chose the place, and thankfully they reopened it. The pool was actually pretty nice once it was open, though the indoor side was colder than expected. The hotel itself is clean but dated. Our room was oddly shaped, hot and humid at first, and just kind of had that old-hotel feel. AC fixed the temp, and everything worked, but the layout was weird. Bathroom was spotless, though—props for cleanliness. The attached restaurant was underwhelming. Cocktails were disappointing, and the food was just okay (mine was super salty). My water tasted soapy, but Leticia, our server, noticed and immediately brought me a fresh glass of bottled water without any fuss. She was incredibly attentive, kind, and checked in on every table with genuine care. Her service really elevated the meal. Honestly, she’s the kind of person who brings real value to any team—any place would be lucky to have someone like her. If you’re in Jackson on business, it’s passable. It beats a motel, but don’t expect anything special.

The staff was wonderful. They advised us of the renovations going on but said if we experienced any problems to let them know. The stay was great!

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I like the atmosphere vibes....

There was renovations going on so was a lot of noise and the rooms wete very putdated.

Great stay

The renovations were a bit inconvenient/loud at times. Everything else (except the leaking roof in the lobby when it rained) was excellent.

Interesting

Everyone I encountered was very nice and accommodating. Even though the hotel was under renovation, it wasn't dusty or had materials all over the place. I loved my updated room!

Love my stay and the fresh hot cookies

Comfortable overnight stay. Great friendly staff were a bonus

Staff was the shining star of this hotel!

very outdated and under construction

Nice restaurant and bar.

My stay was ok overall but, the hotel itself needs a makeover badly!! Although there are renovation signs out, there is no excuse for a dinner tray being in the hallway! After I checked in, I noticed a dinner tray on the floor outside of my room. The problem is, it was there when I arrived and still there after I checked out! The carpet needed to be vacuum at the very least. The front counter people were nice and friendly but, I won’t stay at that property until I know that it has been fully renovated!!