Holiday Inn Express & Suites PITTSBURGH WEST - GREEN TREE by IHG, an IHG Hotel

Air conditioner in the room stopped working at 4am in the morning. When I told the lady at the reception, she was so rude and did nothing about it. Horrible experience.

F

The breakfast was good and kept up nicely. I feel like the pool could use some updating.

Easy to find. Next to the highway. Big parking area.

The check in person didn't even speak to me until I asked where the elevator was. Very rude when I asked time for breakfast. Room floor was dirty as was the bathroom. I will not stay here again. Did not feel safe due to room on backside of hotel in the first floor.

The room was great! But the pool was unkept.

It was a nice safe place to stay.

Are Room was nice & big nice beds .nice & quite .Breakfast was good with great coffee.

Nice indoor pool and good breakfast

It was a great stay

Rooms are very large. Quiet. Reasonable value

Overall great stay with free breakfast and a clean well kept room. Hotel staff replaced out towels daily for our 5 night stay and made the bed as well. Only complaint is the AC wouldn’t stay on throughout the night.

It was a great stay! My only gripe was we had a keurig in the room with kcups but no cream or sugar to be found. No big deal though. Just waited until we went for breakfast and got some downstairs.

It wasnot what I am used to with Holiday Inn Express. Location is why I chose it, and stayed the duration. There was no coffee when I arrived, most places always have an urn available. The room K'cup pot was filthy, needs to be pitched. Only decaf pods also.For an older place, it was ok, staff was ok. Probably stay there again, because of location to UPMC

It was very nice

Nice clean place to sleep

The check in was easy. The room nice. The breakfast was a nice start to the day. Unfortunately not sure what happened but our room was never cleaned. We’ve stayed here before and that was never a problem. Not sure if there was some kind of miscommunication.

Nice place . The suite was a perfect size

If it's just a clean place to rest your head, this is the place. If you prefer one that is quiet, friendly, and offers a decent continental (or hot breakfast & coffee) keep looking. Check in was fast; no niceties, but fast. The luggage carrier was broken and difficult to maneuver. The room was comfortable and clean. The neighbors behind our headboard did have a number of small children who ran, trampolined, and screeched. I called the front desk and asked for another room. He said no rooms were available and he would come up. 15 minutes passed, and - without hearing anyone come by our door - the jungle gym antics were on replay. My husband called the second time, w/o the politeness, and the situation was resolved for the most part. And while we did not report it, the door to our room was jamming to the point that we had to kick it open and practical slam it closed. We did not say anything, as our hosts never spoke to us otherwise. As for breakfast, the "pancake machine was broken," much to all children's dismay. But as the pancakes are thin, and raw on the inside (at both HIE) we've experienced, no loss. Still the breakfast Marion only needed to post a sign instead of standing over it to inform patrons, while announcing which items were already gone, with an hour to go on the breakfast schedule.

This hotel was located right near the city but perfectly tucked away to be quiet.