I recently stayed at the Lotus Hotel at Diamond Head, and the experience didn’t meet expectations. Hidden amenity and parking fees added $270 to my three-day stay, which felt misleading. The hotel has only one elevator for multiple floors, making it inconvenient to come and go. The room advertised a complimentary bottle of wine, but I received two cans of hard seltzer instead. Another “amenity” was a free glass of wine from the hotel’s restaurant, but the restaurant was understaffed. Despite two bartenders chatting at an empty bar, we were told to wait for a hostess. A couple ahead of us was told the same thing, and now we were all just standing there waiting. After 10 minutes, we left. It felt more like a hassle than a perk. Borrowed beach chairs had broken straps, and the foot wash station was plagued with mosquitoes, making it unusable. On the positive side, the front desk staff were kind, the room was clean, and the welcome oshibori was a nice touch. However, these small details didn’t make up for the extra fees and overall lack of value. The hotel has potential but needs serious attention to service culture, staffing, and transparency about charges.

The hotel lobby was gorgeous, very friendly staff. My room was beautiful, with a pretty view of the ocean. There is only one restaurant that offers dinner only.

Great location, great rooms and amenities, helpful staff

We enjoyed our stay at the hotel.

Overall the property has green initiatives wrt water bottles. The view was nice.

Excellent value, delightful staff and a true gem!

Very comfortable stay with no issues at all. Friendly staff and at a low key hotel in a convenient location--could walk to Diamond Head--and the public beach next door was perfect. So glad we kept our distance from the big and crowded hotels at Waikiki.

Nice room, good location…. The elevator was very slow and difficult to get when you needed it the most …there’s really no social vibe here no lounge that has any kind of a beach feel to it.

The nearby beach access was good. Staff is friendly and it’s clean. But paying extra for “ocean view” is not worth it. There’s another building in the way and every room basically can see a sliver of the ocean without the extra cost.

Easy parking on property. Room is nice and big.

The staff is very nice place is a great location and it’s very quiet. I love it.

Ok hotel. The staff was nice, but seemed to have no idea what they were doing. They forgot welcome drinks and our wine. They seemed to fumble over what to do next. The views were great! The hotel was not as clean as i expected. The 1 elevator sucked. Sometimes it took a while to come to you

Amazing!!!

Quiet location. Had to walk or Uber to excursion pick ups. Walking was about 25 to 20 minutes to get there so quite removed from weikei strip. Restaurant in hotel very limited menu and opening time so had to Uber or walk to all meals even breakfast. The mattress in hotel needed to be changed out. It is hard old and sagging my husband s back was feeling it. Very clean and attentive staff. Bathroom fan not working and still didn't work after they told us maintenance had worked on it. Nicely decorated but room smelled a bit musty. I went and bought air freshener which helped but lobby was lovely. If you want to be close to strip beach amenies of c restaurants and shops i wouldn't stay here but if you want to get away from business of strip and have quiet its fine.

Friendly staff, great location

It was nice to have a quite beach almost no kids on beach. Very clean area and a easy walk and health one to down twon 20 min

Loved the pool area and really appreciated that we received an upgrade to ocean view.

I was disappointed by this hotel. It felt more like a 3 star hotel. The location is great - its away from the craziness of Waikiki but just a short walk through the beach park to get to all the restautants and shops. However, the hotel itself looks more rundown. The room was spacious and clean, but with views of a parking lot and a sliver of the ocean through buildings. No one assisted us upon arrival or checkout with our luggage. In fact, we ended up finding a cart that was sitting around and just loading it up oursleves. It took 20 minutes to checkout because the person at the desk was talking on the phone with a potential guest - apparently something that mattered more than the guests who are already staying there. This hotel was definitely not worth the cost of the stay, and I will not be returning.

For my short stay, it was wonderful. Staff was very agreeable understanding and pleasant. I felt pampered.!! I will be back.

Super nice and accomodating staff